Consumer Loan Servicing Associate at Shore United Bank

<div class="content-intro"><p><strong>Shore United Bank</strong> is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.&nbsp;In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.</p></div><p><span style="color: rgb(0, 0, 0);">Shore United Bank is hiring a full-time<strong> Consumer Loan Servicing Associate</strong> to join our team. The Consumer Loan Servicing Associate is responsible for supporting the operational integrity of the Bank's consumer loan portfolio by ensuring loan records are accurately maintained and serviced throughout the life of the loan. This role supports the Loan Servicing Department by helping safeguard data accuracy, regulatory compliance, and adherence to Bank policies and procedures. As a key operational support position within the lending process, the associate partners with internal departments and external customers to facilitate efficient loan servicing, resolve issues, and maintain high standards of customer service. Through effective record management and process administration, this position contributes to the overall quality, reliability, and risk management of the Bank's lending operations.</span></p> <p><span style="color: rgb(0, 0, 0);"><strong><u>What You'll Do:</u></strong></span></p> <p><span style="color: rgb(0, 0, 0);">A detailed list of job duties includes (but is not limited to):</span></p> <ul> <li>Books and funds consumer loans, ensuring accurate system setup and documentation.</li> <li>Maintains loan, collateral, and servicing records throughout the life of the loan.</li> <li>Supports internal, management, and regulatory reporting requirements.</li> <li>Processes loan payments, payoffs, automatic payments, and other servicing transactions.</li> <li>Performs account maintenance, updates, corrections, and servicing requests.</li> <li>Completes required documentation to support servicing activities and compliance.</li> <li>Responds to customer and internal inquiries via phone, email, and written correspondence.</li> <li>Provides timely and professional support related to loan accounts and servicing matters.</li> <li>Works with branches, lenders, and other departments to resolve issues and fulfill requests.</li> <li>Reviews and resolves items identified on operational and exception reports.</li> <li>Researches and corrects unposted transactions, rejected payments, and account discrepancies.</li> <li>Assists with reconciliations, quality control reviews, and various operational reporting.</li> <li>Ensures servicing activities comply with applicable regulations, policies, and procedures.</li> <li>Maintains accurate records and supports audit, compliance, and risk management activities.</li> <li>Protects the confidentiality of customer and bank information.</li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Abides by current laws, organizational policies / procedures in which were designed and implemented to promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Responds to inquiries relating to his/her area, to requests from customers or bank personnel, within given time frames and within established expectations communicated from Management.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Performs all other duties as assigned.</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong><u>Location:</u></strong><strong> </strong>This position can work from one of three locations:</span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Shore Bancshares Headquarters - 28969 Information Lane, Easton, MD 21601</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Westgate Building - 200 Westgate Circle, Annapolis, MD 21401</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Waldorf Branch - 3035 Leonardtown Road, Waldorf, MD 20601&nbsp;&nbsp;</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong><u>Position Type/Expected Hours of Work:</u></strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Full-time.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Non-exempt.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Days of Work: Monday-Friday.&nbsp;</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong><u>Required Education and Experience:</u></strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">High school diploma/GED equivalent.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">1 year experience successfully providing excellent customer service in a fast-paced environment.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">1 year experience cash handling with high level of accuracy.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Accomplished in verbal and written communication skills</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Professional and tolerant in interpersonal relationship skills</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Ability to manage multiple priorities daily</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong><u>Compensation:</u></strong></span></p> <ul> <li><span style="color: rgb(0, 0, 0);">The pay range for this position is $19.00 to $25.00 hourly.&nbsp;Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.</span></li> </ul><div class="content-conclusion"><p><strong><u>Company Benefits:</u></strong></p> <ul> <li>Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.</li> <li>Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!</li> <li>Paid parental leave</li> <li>401k savings plan with up to a 4% company match</li> <li>Employee Stock Purchase Plan</li> <li>Education Assistance</li> <li>Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.</li> <li>Opportunity for growth and advancement</li> <li>Paid training program and continuous training sessions throughout the year on various topics</li> <li>Generous paid time off and paid sick time</li> <li>Community involvement opportunities</li> </ul> <p></p> <div>&nbsp;</div> <div>Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.</div> <p style="text-align: center;"><em>Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.</em></p></div>