Staff Forward Deployed Engineer at Workato

<div class="content-intro"><h1><span style="font-family: helvetica, arial, sans-serif;"><strong>About Workato</strong></span></h1> <p>Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit <span><a href="http://www.workato.com" target="_blank">www.workato.com</a></span></p> <h1><strong>Why join us?</strong></h1> <p><span style="font-weight: 400;">Ultimately, Workato believes in fostering a </span><strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong><span style="font-weight: 400;">. We are driven by </span><strong>innovation </strong><span style="font-weight: 400;">and looking for</span><strong> team players </strong><span style="font-weight: 400;">who want to actively build our company.&nbsp;</span></p> <p><span style="font-weight: 400;">But, we also believe in </span><strong>balancing productivity with self-care</strong><span style="font-weight: 400;">. That’s why we offer all of our employees a vibrant and dynamic work environment </span><a href="http://www.workato.com/careers"><span style="font-weight: 400;">along with a multitude of benefits</span></a><span style="font-weight: 400;"> they can enjoy inside and outside of their work lives.&nbsp;</span></p> <p><span style="font-weight: 400;">If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span style="font-weight: 400;">Also, feel free to check out why:</span></p> <ul> <li style="font-weight: 400;"> <p><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12"><span style="font-weight: 400;">Business Insider</span></a><span style="font-weight: 400;"> named us an “enterprise startup to bet your career on”</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www.forbes.com/cloud100/#a57477b5f941"><span style="font-weight: 400;">Forbes’ Cloud 100</span></a><span style="font-weight: 400;"> recognized us as one of the top 100 private cloud companies in the world</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span style="font-weight: 400;">Deloitte Tech Fast 500</span></a><span style="font-weight: 400;"> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></p> </li> <li> <p><a href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span style="font-weight: 400;">Quartz</span></a><span style="font-weight: 400;"> ranked us the #1 best company for remote workers</span></p> </li> </ul></div><h1><strong>Responsibilities</strong></h1> <p>We are looking for an experienced <strong>Staff Forward Deployed Engineer </strong>to join our Forward Deployed Engineering team. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.</p> <p>Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.</p> <p><span style="font-weight: 400;">In this role, y</span><span style="font-weight: 400;">ou will also be responsible to:</span></p> <ul> <li> <p>Architect and design intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform</p> </li> <li> <p>Design and deploy Agentic AI solutions using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)</p> </li> <li> <p>Develop techniques enabling large language models (LLMs) to reliably author complex behaviors</p> </li> <li> <p>Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.</p> </li> <li> <p>Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis.&nbsp;</p> </li> <li> <p>Work closely with clients to understand requirements and provide technical guidance.</p> </li> <li> <p>Tailor Workato AI solutions to meet specific client needs, ensuring optimal functionality and scalability.</p> </li> <li> <p>Continuously monitor and improve AI system performance, ensuring efficiency and reliability</p> </li> <li> <p>With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience.&nbsp;</p> </li> <li> <p>Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks.</p> </li> <li> <p>Ensure AI-driven automation is fault-tolerant, efficient, and aligned with enterprise IT best practices</p> </li> <li> <p>Create and deliver custom product demonstrations to support the sales and other internal teams.</p> </li> <li> <p>Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base</p> </li> <li> <p>Prioritize and deliver outstanding customer service experience to Workato customers</p> </li> <li> <p>Play a key role right from the product ideations stage to the implementation stage.</p> </li> <li> <p>Support the product manager in creating the technical and design specifications</p> </li> </ul> <h1><strong>Requirements</strong></h1> <h3><strong>Qualifications / Experience / Technical Skills</strong></h3> <ul> <li> <p>BTech/BE or higher technical education - Computer Science, Artificial Intelligence, Machine Learning, or a related field.</p> </li> <li> <p>Total12+ years of relevant experience in the field of design, development and implementation.</p> </li> <li> <p>Proven experience in AI engineering, with a focus on agent-based systems.</p> </li> <li> <p>Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations</p> </li> <li> <p>Knowledge of Implementing Integration projects is a must. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.</p> </li> <li> <p>5+ years of experience, working with Integration Platform such as TIBCO, Dell Boomi, MuleSoft etc is a plus. Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure</p> </li> <li> <p>Strong working knowledge with APIs - RESTful, SOAP/XML. Sound knowledge of Data Structure - JSON. Sound knowledge of any RDBMS/NoSQL.&nbsp;</p> </li> <li> <p>2-3&nbsp; years of coding experience (Java/Python/Ruby)</p> </li> <li> <p>Technical background or a good understanding of technology and industry trends, especially in the app integration space</p> </li> <li> <p>Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus</p> </li> <li> <p>Working knowledge on Microservices or API-based integration architecture, Event driven architecture, Process Automation via BPM or RPA is a plus.</p> </li> </ul> <h3><strong>Soft Skills / Personal Characteristics</strong></h3> <ul> <li> <p>Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact</p> </li> <li> <p>Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set</p> </li> <li> <p>Ability to effectively prioritize tasks and manage time, even under high-pressure situations</p> </li> <li> <p>Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience</p> </li> <li> <p>Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly</p> </li> <li> <p>Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge</p> </li> </ul> <p><strong>(REQ ID: 2747)</strong></p>