Bilingual Investment Services Representative: Mandarin/English at Interactive Brokers

<div class="content-intro"><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><p>&nbsp;</p> <p><strong><span data-preserver-spaces="true">This is a hybrid role (4 days in the office/1 day remote).</span></strong></p> <p><strong><span data-preserver-spaces="true">Your responsibilities within IBKR: </span></strong></p> <p><span data-preserver-spaces="true">The representative's key responsibilities are to resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy. Client inquiries typically encompass a broad array of themes, including:</span></p> <ul> <li><span data-preserver-spaces="true">Problem management for wide-scale service issues, including trade and margin analysis, a broad set of cash market and derivative products, global exchanges, order types, and transmission and execution inquiries</span></li> <li><span data-preserver-spaces="true">Assistance with trading platform operation and features</span></li> <li><span data-preserver-spaces="true">Analysis and testing of existing systems and procedures, including recommending and assisting with the implementation of enhancements</span></li> <li><span data-preserver-spaces="true">Margin calculations: Commission structure, interest and fee.</span></li> </ul> <p><span data-preserver-spaces="true">In addition to providing client support, the position requires collaboration with other local and international Client Service, Programming, Clearing, Cashiering and Compliance teams on common issues. Team members can learn and grow through their IBKR career and are encouraged to contribute to developing Client Service systems, policies and procedures.</span></p> <p><strong><span data-preserver-spaces="true">Requirements:&nbsp;</span></strong></p> <ul> <li><span data-preserver-spaces="true">A bachelor's or advanced degree is required.</span></li> <li><span data-preserver-spaces="true">Minimum two years experience at a global financial institution (new graduates who demonstrate a firm grasp of the core competencies will also be considered)</span></li> <li><span data-preserver-spaces="true">Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies</span></li> <li><span data-preserver-spaces="true">Excellent command of written and spoken</span><strong><span data-preserver-spaces="true"> English and Mandarin</span></strong></li> </ul> <p><strong><span data-preserver-spaces="true">To be successful in this position, you will have the following:</span></strong></p> <p><strong><span data-preserver-spaces="true">Core competencies:</span></strong></p> <ul> <li><span data-preserver-spaces="true">Strong product knowledge – Equities, Options, Futures, Options on Future, FX, and Fixed income</span></li> <li><span data-preserver-spaces="true">Self-starter with a highly analytical and critical-thinking mindset</span></li> <li><span data-preserver-spaces="true">Be able to handle stress and work independently and autonomously in a quick and spontaneous environment</span></li> <li><span data-preserver-spaces="true">Communicate effectively and precisely under changing circumstances</span></li> <li><span data-preserver-spaces="true">Self-motivated and able to handle tasks with minimal supervision.</span></li> <li><span data-preserver-spaces="true">Superb analytical and problem-solving skills.</span></li> <li><span data-preserver-spaces="true">Excellent collaboration and communication (Verbal and written) skills.</span></li> <li><span data-preserver-spaces="true">Outstanding organizational and time management skills.</span></li> </ul> <h3><span data-preserver-spaces="true">Company Benefits &amp; Perks</span></h3> <h3><span data-preserver-spaces="true">Interactive Brokers offers a competitive remuneration package including:&nbsp;</span></h3> <ul> <li><span data-preserver-spaces="true">Health, dental, disability and life insurance with 100% premiums covered.</span></li> <li><span data-preserver-spaces="true">Company RSP contribution matching, Stock incentive plan</span></li> </ul> <p><span data-preserver-spaces="true">**We thank all applicants. However, only those selected for an interview will&nbsp;</span><span data-preserver-spaces="true">be contacted</span><span data-preserver-spaces="true">.</span></p> <p><em><span data-preserver-spaces="true">The anticipated base salary range for this role is 60,000 CAD to 75,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.</span></em></p> <p>&nbsp;</p>