Opportunity Manager at Abacus Group LLC

<p><strong>Job Summary:</strong></p> <p>As an Opportunity Manager, you’ll be a vital part of our Professional Services Team, reporting to the&nbsp;Manager of Professional Services; working directly with clients and the client experience team,&nbsp;to manage&nbsp;a pipeline of new professional opportunities and craft tailored technical solutions. In collaboration with the&nbsp;Client Experience and&nbsp;Project Management Teams, you’ll consult with both new and existing financial services&nbsp;and healthcare&nbsp;clients, guiding them through technical engagements that support their business needs. You’ll bring a problem-solving mindset and strong organizational skills. Meeting deadlines is crucial, as is fostering relationships internally and with clients to encourage future projects and maintain a steady revenue stream from opportunities. You’ll be evaluated on proposal submissions, client satisfaction, and the conversion rate of new opportunities.&nbsp;</p> <p><strong>Responsibilities (including, but not limited to):</strong>&nbsp;</p> <ul> <li><strong>Professional Services Lifecycle Management:</strong>&nbsp;Oversee new professional services opportunities from initial proposal through to sign-off. Oversee the delivery of some smaller work if required, such as consultancy engagements.&nbsp;</li> </ul> <ul> <li><strong>Pipeline &amp; Client Request Management:</strong>&nbsp;Respond to client and the Client Experience&nbsp;teams&nbsp;requests for project work and proactively manage a steady workflow for the team.&nbsp;</li> </ul> <ul> <li><strong>Solution Design &amp; Implementation:</strong>&nbsp;Work with Subject Matter Experts (SME’s) to ensure technical solutions are effectively designed and see them through to sign off.&nbsp;</li> </ul> <ul> <li><strong>Proposal Development:</strong>&nbsp;Prepare comprehensive project proposals detailing objectives, approach, scope and deliverables for client review.&nbsp;</li> </ul> <ul> <li><strong>Revenue Management:</strong>&nbsp;Maintain work pipeline to meet monthly revenue targets and contribute to financial goals.&nbsp;</li> </ul> <ul> <li><strong>Resource Allocation:</strong>&nbsp;Ensure projects are efficiently distributed among Project Managers to balance team productivity.&nbsp;</li> </ul> <ul> <li><strong>Proactive Project Development:</strong>&nbsp;Continuously develop the professional services portfolio, improving and expanding client offerings.&nbsp;</li> </ul> <ul> <li><strong>Example Offerings You’ll Propose:</strong>&nbsp;&nbsp;</li> </ul> <ul> <li>Cloud infrastructure migrations and Office 365 email migrations&nbsp;</li> </ul> <ul> <li>Migrating file/document platforms to the cloud&nbsp;</li> </ul> <ul> <li>Entra ID Active Directory migrations&nbsp;</li> </ul> <ul> <li>Generative AI Deployments&nbsp;</li> </ul> <ul> <li>New office setup and network installations&nbsp;</li> </ul> <ul> <li>New offices and office relocations&nbsp;</li> </ul> <ul> <li>Technical audits and consultancy&nbsp;</li> </ul> <p><strong>Skills:</strong>&nbsp;</p> <ul> <li><strong>Technical Solution Design &amp; Implementation:</strong>&nbsp;Demonstrated experience in creating and executing technical solutions.&nbsp;</li> </ul> <ul> <li><strong>Project Planning:</strong>&nbsp;Skilled in project planning.&nbsp;</li> </ul> <ul> <li><strong>Vendor &amp; Third-Party Management:</strong>&nbsp;Strong ability to manage external partners and oversee delegated work.&nbsp;</li> </ul> <ul> <li><strong>Client Interaction:</strong>&nbsp;Competent in creating proposals and discussing with clients.&nbsp;</li> </ul> <ul> <li><strong>Reporting:&nbsp;</strong>Competent in information gathering and data analysis with experience providing internal reports.&nbsp;</li> </ul> <ul> <li>Proactive, results-driven individual with a commitment to continuous improvement.&nbsp;</li> </ul> <ul> <li>Must possess strong communication skills and attention to detail.&nbsp;</li> </ul> <ul> <li>Must excel at building relationships and producing quality documentation.&nbsp;</li> </ul> <p><strong>Qualifications:</strong>&nbsp;</p> <ul> <li>Strong technical background and experience in solution design&nbsp;</li> </ul> <ul> <li>Strong client facing experience&nbsp;</li> </ul> <ul> <li>CSE, Project Management, CXM, or Engineering background preferred&nbsp;</li> </ul> <ul> <li>PRINCE2 certification a plus&nbsp;</li> <li>Must be able to work EST hours&nbsp;</li> </ul> <p><strong>The Benefits of Working for Abacus:</strong>&nbsp;</p> <ul> <li>Exposure to diverse array of technologies&nbsp;</li> </ul> <ul> <li>Competitive compensation&nbsp;</li> </ul> <ul> <li>Robust benefits&nbsp;package:&nbsp;medical, dental, vision, disability, life insurance, 401k, and PTO&nbsp;</li> </ul> <ul> <li>Positive, friendly, supportive team environment&nbsp;</li> </ul> <ul> <li>Workplace perks such as wellness&nbsp;program&nbsp;and fun events&nbsp;</li> </ul>