Specialist Engineer, Veeam Backup for Microsoft Office 365 at Veeam Software

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div></div><h4>About the Role</h4> <p>Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business.&nbsp;Cirrus by Veeam, an offering which combines the confidence and reliability of Veeam’s backup and restore capabilities with the ease-of-use and simplicity of Backup-as-a-Service (BaaS).</p> <p>We are now looking for&nbsp;<strong>Veeam Backup for Microsoft Office 365 Engineer</strong>.</p> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1">What You’ll Do</h4> <ul> <li data-uuid="6f7ec22c-ac0c-4ff1-9b40-4610b14435f6">Providing&nbsp;technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing;</li> <li data-uuid="80432018-d838-443b-9f0c-3d1df4c90312">Acting as a technical focal point in relationships to fellow IT Professionals;</li> <li data-uuid="7380e392-95d9-4c05-a8c2-e4757f5f1bf4">Researching and troubleshooting customer problems and inquiries;</li> <li data-uuid="c02ff60e-12d6-4548-ad0b-ff7950bc99cf">Updating&nbsp;and working assigned cases in a timely manner;</li> <li data-uuid="3d2afbec-4b82-457d-8dd1-24493c0c4e11">Contributing&nbsp;to documentation to build Veeam’s knowledge base;</li> <li data-uuid="d5eafabd-400c-40d6-bca9-e807bd83f264">Documentating&nbsp;of all customer interactions accurately and within SLA in our CRM tool;</li> <li data-uuid="87bb7bf4-d7cc-451e-889e-f2a44713d5b1">Contributing&nbsp;to documentation to build Veeam’s knowledge base;</li> <li data-uuid="fe673997-3579-4912-bda7-f7c23854c060">Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.</li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1">What You’ll Bring</h4> <ul> <li data-uuid="49be2bee-ab03-43ae-b8b4-6066e53e9559"><strong>Fluent English&nbsp;</strong>(reading/writing/speaking);</li> <li data-uuid="b1d5d5c6-dbf9-4904-9106-3dd95ab4d877">Previous troubleshooting/administration experience is required;</li> <li data-uuid="1ad3409b-d6b7-4d8a-8874-d875429b847d">Familiarity with at least some of the following areas:&nbsp;<strong>Microsoft Office 365, Azure</strong>, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) &amp; 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);</li> <li data-uuid="44b093c0-cbb8-4ade-9f94-2b51cb3e0d2f">Familiarity with REST API concepts;</li> <li data-uuid="476e30e7-18c3-46ec-9f09-fbf057f10513">Ability to quickly learn, understand and explain technical information;</li> <li data-uuid="42f2990e-d623-4d1f-8753-55bd6741ab66">Ability and desire to take ownership of client issues through resolution;</li> <li data-uuid="6b07a351-548b-4d3d-8225-b6e82606ddb2">Excellent time management skills;</li> <li data-uuid="ccb73043-1188-47c4-a8c0-cad936603ec1">Ability to work in a fast-paced environment.</li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llGet.1">What You’ll Get&nbsp;</h4> <ul> <li data-uuid="38f02f2a-e02f-4dfa-8028-f2577a4a56f1">18 paid vacation days,&nbsp;plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</li> <li data-uuid="ae039ec5-a0d2-4f37-b24f-f7beed9590ca">Private medical coverage for you and up to four dependents</li> <li data-uuid="f764136b-da58-4b14-9a83-7bc71f94df6d">Life, accident, and disability insurance with enhanced coverage</li> <li data-uuid="299dd4d2-e91b-4182-8e97-a27bd4db40c4">Annual flexible wellbeing allowance for physical and mental wellness</li> <li data-uuid="9302d086-439c-46d5-9bfc-ca278d261f5a">Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice</li> <li data-uuid="d778c268-e952-4028-b7a6-144783ee950a">Meal, fuel, and transportation benefits based on work arrangement</li> <li data-uuid="a5a62d6d-ad4d-4604-90b2-5c47f06bea08">Daycare reimbursement and safe cab facility for eligible employees</li> <li data-uuid="7114cabe-cc31-43a4-b6e3-093615e344fc">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</li> </ul> <p>&nbsp;</p> <p>#LI-SK1</p><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><hr></div> <div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><span lang="EN-US" style="font-family: helvetica, arial, sans-serif;"><strong>Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</span></div> <div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"> <p><span style="font-family: helvetica, arial, sans-serif;">Please note that any personal data collected from you during the recruitment process will be processed in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>. &nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">By applying for this position, you consent to the processing of your personal data in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>.</span><br><br><span style="font-family: helvetica, arial, sans-serif;"><strong>By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.</strong></span></p> </div> <p><a id="app"></a></p></div>