Revenue Recovery Specialist - Atlanta, GA at Cortland

Atlanta, GAFull-timeRevenue OptimizationPosted about 2 months ago

About the Role

<div class="content-intro">At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.</div>Role Overview The Revenue Recovery Specialist is responsible for the upstream protection of rental revenue by ensuring resident final financials are accurate, compliant, and fully supported prior to account closure. This role serves as a key partner to onsite teams, Resident Services, Account Settlement, and internal support functions to validate charges, documentation, and lease accuracy before balances move downstream. By ensuring accuracy the first time, the Revenue Recovery Specialist prevents revenue loss, reduces post-close adjustments, and strengthens the recoverability of resident balances. By ensuring resident final financials are complete, accurate, and compliant before account closure, the Revenue Recovery Specialist directly protects NOI and prevents revenue from being adjusted downstream. This role reduces disputes, refunds, legal exposure, and rework while preserving higher, more collectible balances for Account Settlement and Cortland. The result is stronger collections performance, cleaner financial reporting, and a more consistent resident move-out experience across the portfolio. Final Account Statement Review & Accuracy <ul> <li style="font-size: 12pt;">Review and validate Final Account Statements (FAS) prior to account closure</li> <li style="font-size: 12pt;">Confirm lease terms, rent responsibility periods, concessions, fees, and damage charges</li> <li style="font-size: 12pt;">Ensure all charges are supported with appropriate documentation</li> <li style="font-size: 12pt;">Reconcile utilities, subsidies, and third-party rent where applicable</li> <li style="font-size: 12pt;">Process and finalize accounts in OneSite Leasing and Rents with accuracy and consistency</li> </ul> Compliance & Standards <ul> <li style="font-size: 12pt;">Ensure adherence to Revenue Recovery Standards of Excellence and billing requirements</li> <li style="font-size: 12pt;">Apply jurisdiction specific landlord tenant requirements and deposit rules</li> <li style="font-size: 12pt;">Identify and resolve discrepancies prior to statement issuance to prevent re-work</li> <li style="font-size: 12pt;">Manage and support certified mailing of deposit claim letters where required</li> </ul> Partnership & Communication <ul> <li style="font-size: 12pt;">Serve as a primary point of contact for communities regarding move out billing and documentation requirements</li> <li style="font-size: 12pt;">Partner with onsite teams to resolve discrepancies before account closure</li> <li style="font-size: 12pt;">Collaborate closely with Resident Services and Account Settlement to ensure clean handoffs</li> <li style="font-size: 12pt;">Communicate trends, risks, and opportunities impacting billing accuracy and recoverability</li> </ul> Reporting & Continuous Improvement <ul> <li style="font-size: 12pt;">Participate in audits, reviews, and operational reporting related to move out accuracy</li> <li style="font-size: 12pt;">Identify recurring errors or process gaps and escalate for resolution or training support</li> <li style="font-size: 12pt;">Support special projects and initiatives focused on improving billing accuracy and recoverability</li> <li style="font-size: 12pt;">Adapt to changing priorities while maintaining accuracy and compliance standards</li> </ul> Qualifications <ul> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong 2+ years’ experience in a property management collections role </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">High school diploma required; some college preferred </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner </li> <li style="font-size: 12pt;">Strong understanding of leases, move‑out billing, and resident account processes</li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to work independently as well as part of a team </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent written and verbal communication skills </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong analytical mindset with problem-solving skills </li> <li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Proficiency in Microsoft Office Suite, OneSite experience preferred</li> </ul><div class="content-conclusion">About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.   Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected] Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States. California Applicant Privacy Notice We collect personal information from all job applicants, including identifiers (e.g., name, contact details), professional or employment information (e.g., résumé, work history, qualifications), and education information. This information is used for recruiting, evaluating your candidacy, conducting interviews, and managing the application process. California residents may request access to or deletion of their personal information by contacting us at <a href="mailto:[email protected]">[email protected]</a> GDPR Statement When you apply to a job on this site, the personal data contained in your application will be collected by Cortland (“Controller”), which is located at 3424 Peachtree RD NE Suite 300 Atlanta, GA and can be contacted by emailing [email protected] because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at [email protected] Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.      </div>

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