Customer Support Associate (Maternity Leave Cover) at CreativeX

<p><strong>Customer Support Associate - Maternity Leave Cover </strong><strong><em>(~September 2026 - July 2027)</em></strong></p> <p><strong>Job Location: London&nbsp;</strong></p> <p><strong>Salary:</strong> 35-40k GBP</p> <p><em>Unfortunately, we are not able to offer visa sponsorship at this time.</em></p> <p><strong>About CreativeX</strong></p> <p>CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.</p> <p><strong>About the role</strong></p> <p>The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a <strong>Customer Support Associate</strong>, you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner.</p> <p>We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues. You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations.</p> <p><strong>What you’ll be doing:&nbsp;&nbsp;</strong></p> <ul> <li>Providing responsive, tactical support to users by resolving product queries via email or chat</li> <li>Becoming a subject-matter expert and owner of our platform and tools</li> <li>Triaging and escalating bugs, technical issues, and high-priority client concerns</li> <li>Surfacing client feedback to internal stakeholders to help inform product improvements</li> <li>Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues</li> <li>Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows</li> <li>Proactively identifying opportunities to improve client experience and user education through operational insights</li> </ul> <p><strong>What we’re looking for:</strong></p> <ul> <li>1–3 years in a customer support or technical support role within a SaaS or tech-driven environment</li> <li>Experience supporting enterprise-level customers or working in high-volume support queues</li> <li>Demonstrated ability to operate with urgency and accountability</li> <li>Proven intellectual curiosity, proactive mindset, and strong problem-solving skills</li> <li>Comfortable navigating ambiguity and asking the right questions to get to resolution<br>Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates</li> <li>Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)<br>Experience working at a Series A or B startup is a strong plus</li> </ul> <p>At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application!</p> <p><strong>What we offer:</strong></p> <p>🍎Private Medical Insurance and Health Cash Plan (UK)<br><br>✈️ Generous time off + bank holidays<br><br>📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning<br><br>🧘 Annual subscription to Calm and Headspace for your mental wellbeing<br><br>🎟 Monthly coaching to talk to a trained professional about career goals, relationships, and personal development<br><br>💵 Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business<br><br>🍼 4-month full pay parenting leave for all employees who have been with the company for one (1) year<br><br>🪴 Workplace pension scheme provided via a tax-efficient Salary Sacrifice arrangement<br><br></p> <p><strong>CreativeX provides equal employment opportunities for all applicants and employees.</strong></p>