Provider Growth & Success Manager (Ohio) at Wonderschool

<h3><strong>About Wonderschool</strong></h3> <p>Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.</p> <p>We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.</p> <p>Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.</p> <h3><strong>Position Summary</strong></h3> <p>This role blends<strong> </strong>customer success, business consulting, and operational enablement - owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability.</p> <p>Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems.</p> <h3><strong>Responsibilities</strong></h3> <h4><strong>Drive Provider Success &amp; Growth</strong></h4> <ul> <li>Support providers across their full lifecycle - from onboarding and launch to ongoing growth and expansion</li> <li>Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach</li> <li>Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability</li> <li>Serve as a trusted advisor, guiding providers through challenges and opportunities</li> </ul> <h4><strong>Coaching &amp; Business Enablement</strong></h4> <ul> <li>Coach providers on small business fundamentals, including pricing, budgeting, and financial planning</li> <li>Support providers in building sustainable operations, including staffing and long-term growth strategies</li> <li>Help providers develop strong program positioning, parent communication, and community engagement</li> <li>Guide providers in setting and achieving measurable business goals</li> </ul> <h4><strong>Licensing &amp; Compliance Support</strong></h4> <ul> <li>Guide providers through state licensing requirements and regulatory processes</li> <li>Support preparation for inspections and ongoing compliance</li> <li>Assist with business setup tasks such as documentation, registration, and operational readiness</li> <li>Ensure providers meet required standards to successfully launch and operate</li> </ul> <h4><strong>Product Adoption &amp; Technical Onboarding</strong></h4> <ul> <li>Lead onboarding and training for Wonderschool’s platform and tools</li> <li>Help providers adopt key features that improve efficiency, enrollment, and revenue</li> <li>Deliver live trainings, walkthroughs, and ongoing support for non-technical users</li> <li>Identify gaps in adoption and proactively drive deeper product usage</li> </ul> <h4><strong>Marketing &amp; Enrollment Growth</strong></h4> <ul> <li>Support providers in building and managing enrollment pipelines</li> <li>Guide branding, local visibility, and digital presence (including marketplace listings and reviews)</li> <li>Coach providers on converting inquiries into enrollments and improving parent engagement</li> <li>Help providers execute local marketing strategies and community outreach</li> </ul> <h4><strong>Field Engagement &amp; Community Building</strong></h4> <ul> <li>Conduct regular in-person visits and host trainings across the region</li> <li>Facilitate group sessions, workshops, and Wonderschool Academy programs</li> <li>Represent Wonderschool in the field at events and community engagements</li> <li>Travel regularly to support provider success and relationship-building</li> </ul> <h4><strong>Cross-Functional Collaboration</strong></h4> <ul> <li>Maintain accurate provider records and insights in internal systems</li> <li>Partner with Sales, Support, Product, and Engineering to improve provider experience</li> <li>Surface trends, challenges, and opportunities from the field to inform product and process improvements</li> </ul> <h3><strong>Required Qualifications</strong></h3> <ul> <li>3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles</li> <li>Experience working with small business owners or entrepreneurs</li> <li data-section-id="1onfh61" data-start="5022" data-end="5092">Background in management consulting, strategy, or operations roles</li> <li data-section-id="1vdntcp" data-start="5093" data-end="5164">Experience in marketplaces, SaaS, or platform-based business models</li> <li data-section-id="9oypch" data-start="5165" data-end="5256">Familiarity with regulated industries (e.g., healthcare, education, financial services)</li> <li data-section-id="10qeehb" data-start="5257" data-end="5328">Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)</li> <li data-section-id="143dy" data-start="5329" data-end="5404">Track record of driving measurable business outcomes across a portfolio</li> <li>Willingness and ability to travel regularly within the region - <strong>MUST </strong>be located in Ohio</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Experience working in regulated industries (childcare, education, healthcare, or similar)</li> <li>Familiarity with licensing or compliance processes</li> <li>Experience with SaaS onboarding or implementation</li> <li>Experience using CRM tools (e.g., HubSpot)</li> <li>Experience coaching or mentoring business owners</li> </ul> <p><strong>Location</strong></p> <p>In-person, 5-6 days a week. Must be located in Ohio. This role requires regular client travel.</p>