Lead Processing Specialist at Verra Mobility

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;">&nbsp;</p> </div> </div> </div></div><p><span style="color: #000000;">Processing Specialist-Team Lead: &nbsp;<br>Position Overview  &nbsp;</span></p> <p style="color: !important;"><span style="color: #000000;">Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department.  This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions.  A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further.  The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement.  It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group.  &nbsp;</span></p> <p style="color: !important;"><span style="color: #000000;"> &nbsp;</span></p> <p style="color: !important;"><span style="color: #000000;">Essential Responsibilities  &nbsp;</span></p> <ul> <li><span style="color: #000000;">Regularly reviews processor performance, then provides coaching and training to address gaps.  &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Serve as leader within a team environment. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Operate as the initial point of contact for team members regarding escalations or other issues.&nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Collects and disseminates daily metrics.   &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.  &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Fields and resolves escalated internal inquiries from other departments. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Provides feedback and/or suggestions to leadership team on improving operational procedures and processes. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Collaborate in planning and strategy sessions using continuous improvement methodologies.  &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Partners with outside vendor and subcontractor organizations as needed. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Diligently works on various internal project assignments as needed. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Assists Supervisor/Manager with other tasks and duties as assigned. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Oversees the office and team when supervisor is out of the office.  &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Process events as needed. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Open, scan and process inbound customer correspondence. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Handle customer service inquiries. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Support escalated inquiries and client interactions related to full-service office functionalities. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Act as a liaison to the client. &nbsp;<br> &nbsp;<br> &nbsp;</span></li> </ul> <p style="color: !important;"><span style="color: #000000;">Qualifications  &nbsp;</span></p> <ul> <li><span style="color: #000000;">High School Diploma, GED, college experience preferred or equivalent work experience. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Strong problem-solving and analytical skills. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Excellent written and verbal communication skills. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Ability to work in a fast-paced environment. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Ability to lead/facilitate meetings.  &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Ability to work independently and as part of a team. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Decisive and able to quickly make sound decisions. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Professionalism and the ability to work well with different groups of people and different layers of leadership. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Exceptional aptitude and flexibility towards serving and assisting others. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Strong interpersonal, decision-making, organizational and conflict management skills. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Focus on high quality and strong attention to detail. &nbsp;</span></li> </ul> <ul> <li><span style="color: #000000;">Advanced computer skills with O365 suite and reporting databases. &nbsp;</span></li> </ul> <p style="color: !important;"><span style="color: #000000;">&nbsp;</span></p><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong> </strong></p> <p><span style="font-family: verdana, geneva, sans-serif;"><strong>Verra Mobility Values<br></strong></span><br><span style="font-family: verdana, geneva, sans-serif;">An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:</span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Own It.</strong><em> </em>We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Do What’s Right.</strong><em> </em>We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><strong>Choose Courage Over Comfort.</strong> We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</li> <li style="font-family: verdana, geneva, sans-serif;"><strong>Win Together.</strong> We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</li> </ul> <p><span style="font-family: verdana, geneva, sans-serif;"><strong> </strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif;"><em>With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. <a href="https://www.verramobility.com/candidate-privacy-notice/" target="_blank">Verra Mobility Applicant Privacy Notice</a></em></span></p> <p>Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.&nbsp;</p> <p><span style="font-family: verdana, geneva, sans-serif;">.<em>&nbsp;</em></span></p> </div> </div> </div> <div class="iCIMS_JobOptions"> <div id="jobOptionsMobile" class="iCIMS_JobOptionsMobile iCIMS_JobOptionsMobile_Options3"></div> </div></div>