Senior Associate - Operations at Zinnov

Koramangala, Bangalore, Karnataka, IndiaFull-timeGE - Corporate ServicesPosted about 1 month ago

About the Role

<div class="content-intro"><h3 data-start="401" data-end="419">About Zinnov</h3> Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: <ul data-start="732" data-end="840"> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="732" data-end="759"> Where should we invest? </li> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="760" data-end="789"> How do we scale globally? </li> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="790" data-end="840"> What capabilities will win in the next decade? </li> </ul> Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.</div>Why Globalisation Excellence (GE)  Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.  In GE, you don’t work in silos. You:  Own complex, end-to-end client journeys  Work across GCC advisory, managed services, and BOT / outsourcing models  Influence leadership decisions that shape long-term talent and operating strategies  This is where strategy meets execution — and where talent plays a defining role.  About the Role  As Senior Associate – Operations, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations.  You will manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards — while serving as the first point of contact for employee transport-related support.  What You’ll Do  Transport Operations & Daily Routing  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Generate and share accurate cab routing lists daily for security escorts. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Optimize routes to minimize travel time and costs while maintaining service quality. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Update and confirm daily escort security service for each trip. </li> </ul> Compliance & Safety Governance  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure vehicles and drivers have up-to-date, compliant documentation. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols. </li> </ul> Employee Enrollment & Support  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Enroll employees in the transport tool and share trip details via SMS/app notifications. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Address employee queries promptly via phone or email with strong responsiveness and closure discipline. </li> </ul> Event & VIP Transportation  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination. </li> </ul> Audits, Tracking & Vendor Performance  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Conduct weekly audits on cabs and transport operations to maintain quality and compliance. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Maintain monthly vendor scorecards and track service performance and improvement actions. </li> </ul> Site Operations Support  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance. </li> </ul> What You Bring  Qualifications & Experience  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Bachelor’s degree in Business Administration, Office Management, or a related field. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">4+ years of experience in operations / administration roles, preferably in fast-paced environments. </li> </ul> Key Skills  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Strong organizational and multitasking ability with high attention to detail. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Strong customer orientation with excellent communication and interpersonal skills. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">High confidentiality and maturity in handling sensitive information. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Flexibility and adaptability to changing priorities and operational demands. </li> </ul> Nice to Have  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Knowledge of technology products (networking equipment, laptops, printers). </li> </ul> What Success Looks Like – Globalization Excellence (GE)  <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Daily cab routing, escort confirmation, and transport scheduling run predictably with minimal errors and escalations. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Strong safety and compliance posture — documentation is current, audits are regular, and vendor adherence is consistent. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Employees experience reliable support — queries are handled quickly with clear communication and follow-through. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Vendor service quality improves through disciplined tracking, audits, and measurable scorecards. </li> </ul> <ul> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Event and VIP transportation is executed smoothly with strong planning and zero last-minute surprises. </li> </ul> If you enjoy owning detail-heavy operations, ensuring safety and service quality through disciplined execution, and working hands-on with vendors and employees to keep day-to-day logistics running smoothly — this role offers both impact and growth. <div class="content-conclusion">Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.</div>

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