Customer Service Representative (Mandarin Required) at Think Academy US

<p class="ql-direction-ltr ql-long-3621003"><strong><span class="ql-author-3621003">Job Opportunity:&nbsp;</span></strong><strong class="ql-author-3621003">Customer Service Representative</strong></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003 ql-font-microsoftyahei">Location:&nbsp;</strong><span class="ql-author-3621003 ql-font-microsoftyahei">Remote</span></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003 ql-font-microsoftyahei">Job Type:&nbsp;</strong><span class="ql-author-3621003 ql-font-microsoftyahei">Full-Time Contractor (40 Hours Per Week)&nbsp;</span></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003 ql-font-microsoftyahei">Pay Range:</strong> <span class="ql-author-3621003">$20/hour (Base) +&nbsp;$20/per successful long-term class conversion (Bonus)</span></p> <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003">About Think Academy:</strong></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003 ql-size-10"><em>TAL</em> is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. </span><a class="ql-link ql-author-3621003 ql-size-10" href="https://en.100tal.com/" target="_blank">https://en.100tal.com/</a></p> <p class="ql-direction-ltr ql-long-3621003"><em class="ql-author-3621003 ql-size-10">Think Academy</em><span class="ql-author-3621003 ql-size-10">, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.</span></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003 ql-size-10">In addition to the core teaching services,</span><em class="ql-author-3621003 ql-size-10">&nbsp;Think Academy</em><span class="ql-author-3621003 ql-size-10">&nbsp;is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). </span><a class="ql-link ql-author-3621003 ql-size-10" href="https://www.thinkacademy.ca/" target="_blank">https://www.thinkacademy.ca/</a></p> <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003">About the Role:</strong></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003">The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both </span><span class="ql-author-3621003">English and Mandarin.</span></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003">This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.</span></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003 ql-font-microsoftyahei">Job&nbsp;</strong><strong class="ql-author-3621003 ql-font-microsoftyahei">Responsibilities:</strong></p> <ul> <li class=""><span class="ql-author-3621003">Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.</span></li> <li class=""><span class="ql-author-3621003">Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.</span></li> <li class=""><span class="ql-author-3621003">Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.</span></li> </ul> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003 ql-font-microsoftyahei">Job Qualifications:</strong></p> <ul> <li class=""><span class="ql-author-3621003">Bachelor's degree or above, has strong interest in Education-related fields. </span></li> <li class=""><span class="ql-author-3621003">Quick to learn and master the basic knowledge required for work, with</span><span class="ql-author-3621003"> a strong sense of customer service.</span></li> <li class=""><span class="ql-author-3621003">Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.</span></li> <li class=""><span class="ql-author-3621003">1–3 years of experience in the education-related customer service field is a plus, but not required.</span></li> <li class=""><span class="ql-author-3621003">Bilingual proficiency in both <strong>English and Mandarin</strong> is Required.&nbsp;</span></li> </ul> <p>&nbsp;</p> <p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Working hours reference:</strong></p> <ul> <li class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Eastern Time‌: Wednesday to Sunday 2PM-10PM</strong></li> </ul> <p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068">The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.</span></p> <p class="ql-direction-ltr ql-long-3570068">&nbsp;</p> <p>&nbsp;</p> <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003">Think Academy's Commitment to DEI</strong></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003">Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</strong></p> <p class="ql-direction-ltr ql-long-3621003"><strong class="ql-author-3621003">Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities</strong></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003">At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.</span></p> <p class="ql-direction-ltr ql-long-3621003"><span class="ql-author-3621003">If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.</span></p> <p>&nbsp;</p> <p>&nbsp;</p>