Account Growth Manager at StubHub

New York, New York, United StatesFull-timeMarketplace GrowthPosted 9 days ago

About the Role

<div class="content-intro"><p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p></div><p><span class="TextRun SCXW251657265 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW251657265 BCX0">StubHub's seeking for a strategic Account Manager to drive growth and business development for key accounts. This role involves building client relationships, negotiating new and existing business, developing growth strategies, and developing opportunities for cross/upsell.</span></span></p> <p><span class="TextRun SCXW251657265 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW251657265 BCX0">What You'll Do: </span></span></p> <ul> <li><strong><span data-contrast="auto">Client Relationship Management:</span></strong><span data-contrast="auto"> Serve as the primary point of contact for clients, managing day-to-day communications and fostering long-term partnerships.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":420,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li><strong><span data-contrast="auto">Client Retention & Satisfaction:</span></strong><span data-contrast="auto"> Understand and anticipate client needs, goals, provide solutions, and ensure high levels of satisfaction through ongoing support and engagement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":420,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li><strong><span data-contrast="auto">Issue Resolution & Objection Handling:</span></strong><span data-contrast="auto"> Address client concerns, resolve problems quickly and efficiently while maintaining a high level of professionalism.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":420,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li><strong><span data-contrast="auto">Market & Industry Awareness:</span></strong><span data-contrast="auto"> Staying informed about our competitors and the market as well as being able to do thorough competitive analysis. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":420,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li><strong><span data-contrast="auto">Feedback: </span></strong><span data-contrast="auto">Gathering and analyzing feedback on how clients' accounts are performing to enhance product development and the customer experience.</span></li> </ul> <p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":420,"335559737":0,"335559738":0,"335559739":0,"335559740":279}">What You've Done: </span></p> <ul> <li style="text-align: left;"><span data-contrast="auto"><strong>Education </strong>- Bachelor's degree in business administration or marketing preferred. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto"><strong>Experience </strong>- 2 to 3 years of experience in B2B or B2C account management, retention, and relationship management</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Being able to act as a main point of contact and advocate for clients while also maintaining what’s best for the business</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Be as proactive as possible in supporting and identifying potential issues before they become problems and working to resolve them proactively.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Strong interpersonal and communication skills, both written and verbal.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Proficiency in Salesforce software and Microsoft Office Suite (Excel, PowerPoint, Word).</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Manage and track account’s performances to be able to see if there is any room left for improving the warmth of that account and how it can be transferred over to our sales team to potentially upsell/cross sell with certain clients </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Working cross functionally with our team of sales executives on these accounts to provide both support and opportunities for account growth</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> <li style="text-align: left;"><span data-contrast="auto">Detailed notes and reporting completed on our CRM (Salesforce) to create a complete view of the customer's history, needs, and interactions to help maintain continuity in the customer experience.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </span></li> </ul> <p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}">What We Offer:</span></p> <ul> <li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li> <li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li> <li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li> <li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p></div><div class="title">Salary Range</div><div class="pay-range"><span>$80,000</span><span class="divider">—</span><span>$90,000 USD</span></div></div></div><div class="content-conclusion"><div><strong>About Us</strong> </div> <div>StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. </div> <div> </div> <div>For California Residents: California Job Applicant Privacy Notice found <a class="postings-link" href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a></div> <div> </div> <div><strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong></div></div>

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