German Speaking Client Services Representative at Interactive Brokers

<div class="content-intro"><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><div> <h3 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Position</span></h3> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Interactive Brokers seeks high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.</span></p> <h3 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Responsibilities</span></h3> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Resolve routine and complex client service issues via phone, email, and chat thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy.&nbsp; Client inquiries typically encompass a broad array of themes, including:</span> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Cash deposit and withdrawal activity, position transfers, and account administrative functions</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Product availability and attributes</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise &amp; assignment, expiration processing, and corporate actions</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Margin calculations, commission structure, interest and fees</span></li> </ul> </li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.</span></li> </ul> <h3 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Qualifications, Skills &amp; Attributes</span></h3> <h4 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Minimum qualifications:</span></h4> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Bachelor’s or advanced degree in finance, economics or a related field</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">2-3 years of experience in client services or related field.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email and online chat</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed-income</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Languages: </span><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Fluent English and German</span></strong></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Ability to work in a dynamic, medium-size office environment</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Candidates must have an EU passport or a qualifying work permit/residency to work in </span><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Hungary</span></li> </ul> <h3 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Company Benefits &amp; Perks</span></h3> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <ul> <li>Discretionary annual bonus (cash and stock)</li> <li>Private healthcare insurance</li> <li>Subsidized recreational pass (AYCM XL package - 80% employer contribution)</li> <li>Daily food allowance in the office</li> <li>Monthly BKK pass</li> <li>Hybrid way of working (1 day home office/week)</li> <li>Modern office in the heart of Budapest with free amenities</li> <li>Great atmosphere with friendly and exceptional colleagues, frequent company outings.<br><em>*The benefits package will be reviewed regularly and may be subject to change.</em></li> </ul> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">If you are motivated and have strong initiative, we can offer you a position that will both challenge and reward you. You will be part of an exciting team helping to shape one of the world’s strongest trading and brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.</span></p> <p>&nbsp;</p> </div>