Associate - Knowledge Management at Zinnov

<div class="content-intro"><h3 data-start="401" data-end="419"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">About Zinnov</span></h3> <p data-start="421" data-end="730"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:</span></p> <ul data-start="732" data-end="840"> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="732" data-end="759"> <p data-start="734" data-end="759"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">Where should we invest?</span></p> </li> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="760" data-end="789"> <p data-start="762" data-end="789"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">How do we scale globally?</span></p> </li> <li style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;" data-start="790" data-end="840"> <p data-start="792" data-end="840"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">What capabilities will win in the next decade?</span></p> </li> </ul> <p data-start="842" data-end="1056"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">Our work shapes market entry strategies, global operating models, M&amp;A decisions, and long-term growth bets. We’re known for being<span class="Apple-converted-space">&nbsp;</span><strong data-start="972" data-end="1023">data-led, execution-focused, and outcome-driven</strong><span class="Apple-converted-space">&nbsp;</span>— not opinion-heavy slideware.</span></p> <p data-start="1058" data-end="1407"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&amp;D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media &amp; Telecom, and Private Equity.</span></p> <p data-start="1409" data-end="1593"><span style="font-size: 10pt; font-family: tahoma, arial, helvetica, sans-serif;">Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.</span></p></div><p>&nbsp;</p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Why Corporate Functions?</strong>&nbsp;</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Zinnov’s&nbsp;Corporate Functions teams power how the firm delivers at scale—building the internal engine behind high-growth, high-impact work.&nbsp;You’ll&nbsp;get:&nbsp;</span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Hands-on ownership in running and scaling core operations (including Legal, Compliance, Risk, and Governance).&nbsp;</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Exposure to end-to-end enablement models that strengthen operating engines, employee experience, and scalable processes.&nbsp;</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">A highly cross-functional environment with close collaboration across delivery/PMO and domain teams to drive consistent execution.&nbsp;</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">At Zinnov, knowledge is not documentation. It is strategic capital.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">As an <strong>Associate – Knowledge Management</strong>, you will help architect, govern, and scale an <strong>AI-enabled knowledge ecosystem</strong>&nbsp;that powers marketing, thought leadership, and enterprise impact. This role sits at the intersection of information architecture, automation, analytics, and AI. You will work closely with the KM Lead to transform how institutional knowledge is captured, structured, discovered, and activated across marketing systems and repositories.&nbsp;</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Enterprise Knowledge Architecture</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Manage and optimize SharePoint Online and enterprise knowledge portals.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Design scalable site structures, permission models, and workflows.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Build metadata schemas, taxonomy frameworks, and tagging standards.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Improve enterprise-wide discoverability and search performance.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">End-to-end Content Management</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Governance &amp; Lifecycle Excellence</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Define and operationalize content lifecycle frameworks.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Audit repositories and eliminate redundant or outdated content.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Standardize documentation formats and knowledge templates.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Ensure compliance with governance and information standards.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Analytics-Led KM Optimization</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Build dashboards tracking repository usage, search success, and content contribution.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Translate usage data into structured improvement plans.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Identify knowledge gaps and improvement areas through data-led diagnosis.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>AI-Enabled Knowledge Transformation</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Apply AI tools for auto-tagging, summarization, and intelligent Q&amp;A.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Support implementation of LLM-driven search and recommendation systems.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Assist in prompt design, evaluation of AI outputs, and governance frameworks.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Explore multi-model AI use cases across text, documents, and structured data.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Stakeholder Enablement</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Partner with SMEs to capture tacit knowledge and convert it into reusable assets.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Conduct knowledge harvesting and documentation workshops.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>What You Bring</strong></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Qualifications &amp; Experience</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">2–3 years of experience in Knowledge Management or content systems.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Strong hands-on expertise in SharePoint Online or enterprise KM platforms.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Experience in metadata design, taxonomy creation, and workflow configuration.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Understanding of knowledge lifecycle and governance frameworks.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>Key Skills</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Working knowledge of AI/ML fundamentals and LLM concepts.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Familiarity with NLP use cases such as classification and entity extraction.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Experience using AI productivity tools.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Strong analytical mindset with Excel or Power BI proficiency.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Structured thinking and strong systems orientation.</span></li> </ul> <p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong>What Success Looks Like&nbsp;</strong></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Marketing knowledge becomes easier to discover and reuse—strong taxonomy, cleaner portals, and better search success.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Repositories stay governed and current—redundant content reduces and lifecycle routines run predictably.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Adoption improves—teams contribute more consistently and rely on KM assets in daily execution.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">AI enablement compounds—auto-tagging, summarization, and Q&amp;A reduce manual effort and improve speed-to-insight.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Reporting becomes decision-ready—dashboards show what’s used, what’s missing, and what to improve next.</span></li> </ul><div class="content-conclusion"><p><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><strong data-start="61" data-end="105">Zinnov is an equal opportunity employer.</strong><span class="Apple-converted-space">&nbsp;</span>We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.</span></p></div>