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Senior Systems Engineer at New Era Technology
ErinaFull-timeMSRO1- Managed Services- ITMSPosted about 1 month ago
Apply with PipelineAbout the Role
<div class="content-intro"><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"> </p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together</p>
<p> </p></div><p><strong><span data-contrast="auto">What is the role </span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">Mon-Fri, 38 hours a week reporting to our Erina office. </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">We are seeking a Senior Systems Engineer to support and maintain client IT environments. </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">Key responsibilities of the role include but may not be limited to the following:</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Provide remote and onsite IT support for client environments</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Troubleshoot, repair, configure, and upgrade hardware, networks, and systems</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Work with clients to gather requirements and recommend technology solutions</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Support projects including migrations, upgrades, and infrastructure changes</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Create and maintain technical documentation and designs</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Monitor systems, manage incidents, and ensure standards compliance</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Liaise with vendors and provide pre</span>‑<span data-contrast="auto">sales technical support’</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Act as an escalation point and mentor junior team members</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="•" data-font="Aptos" data-listid="8" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Continuously improve, automate, and document technical processes</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Who are we looking for</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">This is a customer</span>‑<span data-contrast="auto">facing, hands</span>‑<span data-contrast="auto">on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills. </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">In addition to a confident and professional manner, the role requires solid technical expertise including:</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">5+ years’ experience working in a Senior Engineer role</span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Proven ability to consistently meet SLAs, utilization targets, and performance measures </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Tertiary qualification in a relevant field with mid</span>‑<span data-contrast="auto">to</span>‑<span data-contrast="auto">high level industry certifications </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong experience designing, implementing, and troubleshooting modern IT solutions </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Demonstrated success delivering multiple projects end to end </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Solid background in enterprise networking, security appliances, and SD</span>‑<span data-contrast="auto">WAN </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Hands</span>‑<span data-contrast="auto">on experience with routing and switching (BGP, OSPF, VRRP) </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Good understanding of TCP/IP, IT security, and multi</span>‑<span data-contrast="auto">server environments </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Clear, accurate documentation and communication skills </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Natural leadership qualities with the ability to mentor and collaborate </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Client</span>‑<span data-contrast="auto">focused, organized, and able to perform under pressure </span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Strong problem</span>‑<span data-contrast="auto">solving skills and a genuine desire to learn and share knowledge</span><span data-ccp-props="{"201341983":2,"335551550":6,"335551620":6,"335559739":0,"335559740":300}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":2,"335559685":720,"335559739":0,"335559740":300}"> </span><strong><span data-contrast="auto">What we offer</span></strong><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A friendly team environment with a strong technical support network</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Broad range of options for training and developing your IT skills</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Opportunity to work with the IT industry's latest technologies</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Internal career growth for high performers and IT super-stars</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Cost price on products from our suppliers</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Lunches and snacks </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Comprehensive Employer Assistance Program</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Bonuses and incentives for upskilling </span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Referral bonus</span><span data-ccp-props="{"201341983":0,"335559740":259}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559740":259}">#LI-KA1</span></p><div class="content-conclusion"><p><span data-teams="true">New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).</span></p>
<p><span data-teams="true">View our Privacy Policy here <a id="menur1e55" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank"></a><a id="menur1e57" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.neweratech.com/us/privacy-policy/" target="_blank">https://www.neweratech.com/us/privacy-policy/</a></span></p>
<p><span data-teams="true">We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is <strong>@neweratech.com</strong>. If you suspect fraudulent activity, please contact us immediately at <a href="mailto:[email protected]">[email protected]</a> . </span></p></div>
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