Life Sciences Programming Team Lead at Konovo

<p><span style="font-family: verdana, geneva, sans-serif;">Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">Konovo provides healthcare organizations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As we transition from a service-oriented model to a product-driven platform, we are expanding our remote team.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">We are building a high-performing programming and operations function within Client Success. As Manager, you will build and lead a small, regionally distributed team responsible for survey programming, quality assurance, and platform operations at scale.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">You will own how work gets done. This includes defining workflows, improving quality, and enabling researchers and clients to move faster with confidence. You will operate at the intersection of research, technology, and execution. The systems you and your team will build will be scalable, solve problems in real time, and raise the bar for how we deliver across our platform.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">If you enjoy building structure in fast-moving environments and leading teams that deliver with precision, this role is for you.</span></p> <p><span style="font-family: verdana, geneva, sans-serif;"><em>&nbsp;</em><strong>How You’ll Make an Impact:</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Build and lead a high performing team of 2-4 survey programmers across multiple geographies.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Define an operational model for optimal collaboration and ways of working between researchers and programmers across multiple clients and geographies.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Support high volume research execution by quickly and efficiently programming simple and complex surveys across multiple survey platforms depending on project needs (e.g., proprietary platforms, third-party tools), adapting approach based on research requirements and platform capabilities</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Become expert in multiple survey platforms and adapt programming approach based on platform capabilities and research requirements</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Provide quality control by performing checks prior to survey launch, testing all logic, quotas and data capture, validating survey performance across devices.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Facilitate customer use of our platform, managing our “help” feature by quickly and effectively answering client questions and providing tips. Track issues and create tickets to drive product enhancements.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Support data impact by providing data to clients, including conducting simple analyses, creating cross tabs and doing data matches as needed.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Upskill the CS Team by maintaining working knowledge of platform updates, capabilities, and limitations</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Partner with Product team to translate user feedback into platform improvements and enhancements, influencing how Konovo’s technology evolves.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Support fieldwork success by monitoring survey performance, troubleshooting issues, and escalating risks early to the client-facing research teams.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Leverage AI tools to improve programming efficiency, automate workflows, and increase team output</span></li> </ul> <h2><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>What We’re Looking For:</strong></span></h2> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">3 to 5 years of experience designing and executing survey-based market research projects, ideally in health or life sciences</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Hands-on experience with platforms such as Qualtrics, Decipher, or similar tools</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Proven ability to manage multiple projects in a high-volume, deadline-driven environment</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Experience working in customer engagement and workflow tools (e.g. Intercom) to manage inbound queries, build structured response workflows, and improve support efficiency within a survey or research platform</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Strong understanding of survey logic, quotas, and data quality best practices</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Experience with advanced methodologies such as conjoint or MaxDiff preferred</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Problem-solving and troubleshooting skills</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Advanced Excel skills; comfortable working with data outputs and basic analysis</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Track record of improving processes, not just executing them</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Clear, structured communicator who can translate technical concepts for non-technical stakeholders</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Detail-oriented with strong organizational skills, capable of managing multiple projects simultaneously.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Comfortable working across time zones and supporting global teams</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Knowledge of healthcare industry regulations and standards (e.g., HIPAA, GDPR) is a plus.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Willing to work flexibly and support team coverage across UK working hours, US Eastern time and US West Coast time</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience</span></li> </ul> <h2><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Why Konovo?</strong></span></h2> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Be part of a mission-driven company that is revolutionizing healthcare decision-making.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Join a fast-growing global team with career advancement opportunities.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Thrive in a collaborative, remote work environment that values innovation and flexibility.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;">Make a real-world impact by helping healthcare organizations innovate faster.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif;">If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!</span></p> <p style="text-align: center;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Apply now to be a part of our journey.</strong></span></p> <p>&nbsp;</p> <p>&nbsp;</p>