IT Administrator at Truveta

<p>Role Summary</p> <p>We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks.</p> <p>The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.<strong></strong></p> <h3>Key Responsibilities</h3> <ul> <li>Provide <strong>Tier 1/Tier 2 IT support</strong> for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV.</li> <li>Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees.</li> <li>Support <strong>employee onboarding and offboarding</strong>, including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal.</li> <li>Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications.</li> <li>Maintain <strong>IT hardware and asset inventory</strong>, coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date.</li> <li>Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation.</li> <li>Provide basic <strong>network and office IT support</strong>, including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required.</li> <li>Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base articles.</li> <li>Identify recurring issues and recommend improvements to IT support processes and the overall employee experience.</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li>1 – 3 years of experience in IT support, desktop support, service desk, or IT administration</li> <li>Strong experience supporting Windows laptops</li> <li>Basic to intermediate macOS support experience</li> <li>Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps</li> <li>Experience troubleshooting hardware, software, network, and access issues</li> <li>Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar</li> <li>Good understanding of user accounts, groups, MFA, and basic access management</li> <li>Experience supporting remote users</li> <li>Strong written and verbal English communication skills</li> <li>Ability to work independently and follow documented processes</li> <li>Strong customer service mindset</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications</strong></p> <ul> <li><br>Experience with Microsoft Intune, Jamf, or other device management tools</li> <li>Experience with Entra ID / Azure AD basic administration</li> <li>Experience with Zoom, Slack, Google Workspace, or other collaboration tools</li> <li>Basic PowerShell scripting knowledge</li> <li>Experience with asset management tools</li> <li>Experience supporting global teams</li> <li>ITIL Foundation certification preferred but not required</li> <li>Microsoft 365 Fundamentals or Azure Fundamentals certification preferred</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>