Strategic RCM Lead at CentralReach

<div class="content-intro"><p>CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.&nbsp;</p></div><p><em><span data-contrast="none">We are&nbsp;seeking&nbsp;a dynamic and proactive Revenue Cycle Lead to join our team. The ideal candidate will&nbsp;be responsible for&nbsp;driving customer success by fostering strong relationships and collaborating closely with internal teams to achieve a 95%+ gross&nbsp;collections&nbsp;rate. The CSM will play a critical role in understanding the Revenue Cycle Management (RCM) process,&nbsp;identifying&nbsp;areas for improved service&nbsp;utilization, and mitigating account risks. This position requires a commitment to ensuring customers are&nbsp;properly trained&nbsp;and understand their role in the partnership.&nbsp;</span></em><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="none">Key Accountabilities:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Understand and Drive RCM Process</span></strong>&nbsp;<br><span data-contrast="none">Gain a deep understanding of the Revenue Cycle Management (RCM) process and how it&nbsp;impacts&nbsp;customer success. Work closely with customers to ensure they are aligned with&nbsp;RCM&nbsp;best practices and understand how to&nbsp;optimize&nbsp;their workflows for maximum efficiency.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Achieve 95%+ Gross Collection Rate</span></strong>&nbsp;<br><span data-contrast="none">Collaborate with internal stakeholders to drive a 95%+ gross&nbsp;collections&nbsp;rate. Utilize data and customer insights to&nbsp;identify&nbsp;areas for improvement, resolve issues, and ensure&nbsp;timely&nbsp;collections.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Identify&nbsp;and Improve Service Utilization</span></strong>&nbsp;<br><span data-contrast="none">Work with customers to analyze service&nbsp;utilization&nbsp;and&nbsp;identify&nbsp;opportunities for improvement. Provide actionable recommendations to increase efficiency, reduce costs, and enhance the overall customer experience.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Mitigate Account Risks</span></strong>&nbsp;<br><span data-contrast="none">Proactively&nbsp;identify&nbsp;and address any risks to customer accounts, including financial, operational, or relationship-related issues. Work with internal teams to mitigate potential problems and ensure customer retention.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Customer Training &amp; Education</span></strong>&nbsp;<br><span data-contrast="none">Ensure customers are&nbsp;properly trained&nbsp;and educated about the tools, processes, and their roles in the partnership. Provide ongoing support to ensure customers understand and effectively use all relevant systems and processes.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="none">Collaboration with Internal Stakeholders</span></strong>&nbsp;<br><span data-contrast="none">Work closely with various internal teams, including Accounts Receivable (AR), Billing, Posting, Account Managers (AM), and the SW CSL teams, to address customer needs and ensure smooth operations. Foster strong interdepartmental relationships to drive customer success.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="none">Progression to Level 2</span></strong><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-contrast="none">Demonstrate mastery of Level 1 responsibilities and processes. Promotion opportunity after 1- 2 years at Level 1.</span><span data-ccp-props="{&quot;335559685&quot;:720}">&nbsp;</span></p> <p><strong><span data-contrast="none">Desired Skills and Experience:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Bachelor's degree or equivalent work experience in a related field (Healthcare, Business Administration, Finance, etc.)</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Previous&nbsp;experience in client success, customer service, or revenue cycle management (RCM) preferred</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Strong understanding of the RCM process and its impact on collections and customer success</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Problem-solving skills with the ability to&nbsp;identify&nbsp;and mitigate risks</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Strong organizational skills and attention to detail</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Ability to work in a fast-paced, evolving environment</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Proficient in Microsoft Office Suite and CRM software; experience with RCM-related tools is a plus</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>#LI-HYBRID</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base Salary Range</div><div class="pay-range"><span>$60,000</span><span class="divider">&mdash;</span><span>$65,000 USD</span></div></div></div><div class="content-conclusion"><p id="isPasted">Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. &nbsp;</p> <p>Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.<br><br>We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.</p> <p>Be part of a market leader driving the future of care. Explore opportunities at&nbsp;<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&amp;data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&amp;reserved=0" target="_blank">centralreach.com/careers</a>. &nbsp;</p></div>