Senior Product Manager, Merchant Experiences at Narvar

<p><span style="font-size: 10pt;"><strong>Narvar is growing</strong>! Narvar is the post-purchase experience leader, helping 1,500+ of the world’s most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.</span></p> <p><span style="font-size: 10pt;"><strong>About the Team</strong></span></p> <p><span style="font-size: 10pt;">The Merchant Experiences team builds the platform powering merchant and business user experiences at Narvar. Our scope includes core platform frameworks, design systems, configuration tooling, onboarding, growth tools, and agentic AI automation that empower our merchants to maximize Narvar’s value for their business.</span></p> <p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">We are seeking a Senior Product Manager with a platform background to drive the next evolution of our merchant experience.&nbsp;</span></p> <p><span style="font-size: 10pt;">This role is critical to Narvar’s next phase of growth. You will own the vision, roadmap, and execution for platform capabilities like governance, entitlements, experimentation, business logic, and agentic AI tools for our enterprises. You are a natural systems thinker and comfortable with the inherent tension of platform work, and you excel at extracting the underlying need from both technical and business stakeholders to find the common denominator.</span></p> <p><span style="font-size: 10pt;"><strong>Day-to-day</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define and execute the multi-year strategy for Narvar's core platform and shared services, aligning with product, engineering, and business goals.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own the roadmap and development for Narvar’s platform services powering business user experiences, (e.g., governance, globalization, entitlements, workflows, business logic, upsell &amp; growth, etc.)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Champion a world-class experience creation platform for merchants, ensuring our services are powerful, scalable, and easy to build with.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner closely with product teams to understand their customer needs, ensuring your platform roadmap delivers foundational services that directly enable their success.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive the adoption of platform services across all product-engineering teams, measuring impact and iterating based on feedback.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Champion obsession for your customers (internal developers, merchant-facing teams, and end-consumers) through deep research, data analysis, and partnership.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track and prioritize measurable outcomes for platform adoption, performance, reliability, and business value.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>What You'll Gain</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world’s biggest names in retail.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Leadership in building the core platform that will power Narvar's next generation of products.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Work in a high-impact space that directly accelerates the entire engineering organization.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>What we're looking for</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">6+ years of product management experience, with a significant focus on enterprise platform products and business users at a high-scale B2B SaaS company.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Obsessed with and experienced in building exceptional enterprise user experiences; you have a natural product sense for business user needs and workflows.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Track record of building shared services (e.g., business logic, experimentation, workflow management) and successfully driving their adoption across multiple internal engineering teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">4+ years in e-commerce&nbsp;</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Demonstrated ability to align conflicting stakeholder goals and drive consensus on a centralized platform strategy.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience managing products with complex constraints (Localization, RBAC) while maintaining a seamless user experience.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Bachelor’s degree in Computer Science, Engineering, or equivalent technical experience; You are comfortable discussing API schemas, service structure, and data models with engineers. Advanced degree a plus.</span></li> </ul> <p><span style="font-size: 10pt;"><strong>Bonus points</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience integrating LLMs or AI agents into B2B workflows.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience with product-led growth mechanics in an enterprise setting.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience in B2B or B2B2C retail technology or eCommerce</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Why Narvar?</strong></span></h4> <p><span style="font-size: 10pt;">We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!</span></p> <p><span style="font-size: 10pt;">From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.</span></p> <p><span style="font-size: 10pt;">Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.</span></p> <p><span style="font-size: 10pt;"><em>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></span></p> <p><span style="font-size: 10pt;">#LI-BB1</span></p> <p><span style="font-size: 10pt;">#LI-Remote</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><span style="font-weight: 400;">Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.<br></span><span style="font-weight: 400;">The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.&nbsp;</span></div><div class="title">Narvar Pay Range</div><div class="pay-range"><span>$175,000</span><span class="divider">&mdash;</span><span>$200,000 CAD</span></div></div></div><div class="content-conclusion"><p><strong><em data-stringify-type="italic">Please read our <a href="https://corp.narvar.com/privacy-policy" target="_blank">Privacy Policy</a></em><em data-stringify-type="italic">&nbsp;to learn what personal information we collect in connection with your job application, and how we may use and share it.&nbsp;</em></strong></p></div>