Manager, Implementation at Foxen

<p>&nbsp;</p> <div class="fabric-editor-breakout-mark" data-mode="wide" data-width="760" data-prosemirror-content-type="mark" data-prosemirror-mark-name="breakout" data-pm-slice="2 4 []"> <div data-node-type="expand" data-title="Manager, Implementation Recruiting Plan" data-expanded="true" data-local-id="7c04013c-b964-44d8-a86e-180beeae3cd7" data-prosemirror-content-type="node" data-prosemirror-node-name="expand" data-prosemirror-node-block="true"> <p data-local-id="891789ccd1c6" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">&nbsp;</p> <p><strong><span data-contrast="auto">About Foxen</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <div><span data-contrast="auto">Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide&nbsp;we provide a platform of compliance solutions for multifamily property owners,&nbsp;operators&nbsp;and residents.</span><span data-ccp-props="{}">&nbsp;</span></div> <div>&nbsp;</div> <div><span data-contrast="auto">We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.</span><span data-ccp-props="{}">&nbsp;</span></div> <div>&nbsp;</div> <div><span data-contrast="auto">That kind of momentum requires something specific from the people who work here:&nbsp;high standards, a builder’s&nbsp;mindset&nbsp;and ambition without ego.</span><span data-ccp-props="{}">&nbsp;</span></div> <div>&nbsp;</div> <div><span data-contrast="auto">Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.</span><span data-ccp-props="{}">&nbsp;</span></div> <p data-local-id="891789ccd1c6" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">What You’ll Do</strong></p> <ul class="ak-ul" data-local-id="1e68cd15-a1f5-4379-b633-7e065b4bc145" data-prosemirror-content-type="node" data-prosemirror-node-name="bulletList" data-prosemirror-node-block="true"> <li data-local-id="a23bc5c8-f8a0-4a07-84ce-f1750f0161eb" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">We want to have the best implementation function in our industry - you'll build and improve our existing function to get us there quickly</li> <li data-local-id="a23bc5c8-f8a0-4a07-84ce-f1750f0161eb" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="0995c48e1b72" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Lead a team of implementation managers to deliver consistent, high-quality customer implementation so that launches meet timeline, quality and SLA expectations</p> </li> <li data-local-id="5bfa472b-f965-43d6-94ca-f73fce7f2e55" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="14b816f918f5" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Establish clear execution standards and operating rhythms so that team performance is predictable, measurable and continuously improving</p> </li> <li data-local-id="37a2b7d2-a8db-4e57-97b7-74b07cd13a23" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="a0096118a9f6" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Identify delivery gaps and drive corrective action quickly so that customer launch readiness remains high</p> </li> <li data-local-id="f3fdf37c-453d-40ef-94b5-b535b7e41261" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="a9e63e32d9d0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Improve implementation workflows and handoffs across Sales, Customer Success and Revenue teams so that onboarding is faster and more consistent</p> </li> <li data-local-id="8c7cbfc4-e20e-47fb-b88b-4eb586dff572" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="01975d1f9f13" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Monitor team capacity and workload distribution to maintain performance and prevent delivery bottlenecks</p> </li> <li data-local-id="98866bac-3445-4730-a8e9-a1ab153ea4d7" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="6822931f54e1" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Partner with Product and Engineering to resolve recurring delivery challenges so that implementation friction is reduced over time</p> </li> <li data-local-id="17e1871d-0d9a-410e-8211-ed0fe2eb7969" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="96ee5b619de6" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Use customer data and feedback to improve onboarding experience so that early lifecycle outcomes support retention and expansion</p> </li> </ul> <p data-local-id="52a2422fe3ef" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">What Great Looks Like</strong></p> <ul class="ak-ul" data-local-id="45fcb1ff-c5fc-4010-8a21-4016903803ab" data-prosemirror-content-type="node" data-prosemirror-node-name="bulletList" data-prosemirror-node-block="true"> <li data-local-id="638958ee-2047-4237-b8cb-57e049912824" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true">Experience building new implementation processes from scratch and making existing processes demonstrably better</li> <li data-local-id="638958ee-2047-4237-b8cb-57e049912824" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="b22e8b8c3338" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Demonstrated ability to lead and develop individual contributors to meet clear performance expectations</p> </li> <li data-local-id="39c84908-f527-46cf-a6e1-593e56a66f37" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="e729409b40a0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Strong judgment in prioritizing customer needs, team capacity and business impact</p> </li> <li data-local-id="a455ed68-5331-4aca-8458-7dda12f2cbd4" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="b0ee93acd166" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Demonstrated ability to identify root causes of delivery issues and implement effective solutions</p> </li> <li data-local-id="34682c77-9c47-43bd-bc16-23a71d0b99a6" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="9aed75e16d9e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Experience improving cross-functional processes across Sales, Product and Customer Success</p> </li> <li data-local-id="76fc22cd-fa26-4bbb-b190-07f358e24564" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="bc50bbd6b4c0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Ability to use data to drive measurable improvements in customer experience and operational performance</p> </li> <li data-local-id="2016e775-0b27-4460-af9b-563d29e33962" data-prosemirror-content-type="node" data-prosemirror-node-name="listItem" data-prosemirror-node-block="true"> <p data-local-id="0e38c0fc922e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Demonstrated ownership mindset with a consistent track record of accountability for team results</p> </li> </ul> </div> </div> <p>&nbsp;</p>