Technical Consultant - Java Support at HighRadius

<p><strong>About Us</strong></p> <div>HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close &amp; Reconciliation, Consolidation &amp; Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.</div> <p><strong>Job Summary</strong></p> <p>This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian!</p> <p><strong>Job Specifications</strong></p> <p>We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Provide technical support for product implementation across various clients in the UAT and Hypercare phase.</li> <li>Own and resolve technical issues through debugging.</li> <li>Troubleshoot technical problems in Cloud UAT environments.</li> <li>Develop tools and utilities to minimize technical issues.</li> <li>Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.</li> <li>Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.</li> <li>Continuously learn and stay current with the latest product features, updates, and technologies.</li> <li>Provide accurate information regarding products, services, policies, and procedures.</li> <li>Contribute to a team environment focused on achieving customer satisfaction.</li> </ul> <p><strong>Required Skills &amp; Experience</strong></p> <ul> <li>3-5 years of Java development / Java support experience.</li> <li>Strong problem-solving, debugging, logical, and analytical skills.</li> <li>Hands-on technical aptitude and a results-oriented approach.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to thrive in a fast-paced, dynamic, start-up environment.</li> <li>Proven ability to multitask and dynamically prioritize tickets.</li> <li>Experience in technically mentoring and guiding new team members.</li> <li>Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.</li> <li>Commitment to learning and understanding product features to effectively support and educate clients.</li> <li>Understanding of application troubleshooting practices to ensure successful issue resolution.</li> <li>Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.</li> <li>Supports and contributes to the growth of best practices for the delivery of support services.</li> <li>Capacity to empathize with client situations and provide timely resolutions or workarounds.</li> <li>Ability to clearly communicate issues and resolutions to internal teams and customers.</li> </ul> <p><strong>Technology Stack:</strong></p> <ul> <li>Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js</li> </ul> <p><strong>Education:</strong></p> <ul> <li>BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech</li> </ul> <p><strong>What You’ll Get :</strong></p> <ul> <li>Competitive salary.</li> <li>Fun-filled work culture (<a href="https://www.highradius.com/culture/" data-saferedirecturl="https://www.google.com/url?q=https://www.highradius.com/culture/&amp;source=gmail&amp;ust=1776146406270000&amp;usg=AOvVaw3BcxjJ3iqr5lEZhRHVe0iG">https://www.highradius.com/culture/</a>)</li> <li>Equal employment opportunities.</li> <li>Opportunity to build with a pre-IPO Global SaaS Centaur.</li> </ul>