Manager, Order Management at Hourglass Cosmetics

<p>&nbsp;</p> <p><strong>HOURGLASS COSMETICS — Manager, Order Fulfillment</strong>&nbsp;(Hybrid Role)&nbsp;</p> <p>Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website <u>hourglasscosmetics.com.</u></p> <p><span class="TextRun SCXW205631648 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW205631648 BCX8">The Order Management team </span><span class="NormalTextRun SCXW205631648 BCX8">is responsible for</span><span class="NormalTextRun SCXW205631648 BCX8"> taking in all global customer orders and working with fulfillment operations to provide the best fill rates and on-time delivery to customers.  </span><span class="NormalTextRun SCXW205631648 BCX8">This role will be key in managing these metrics and communications with domestic and global internal and external customers.</span></span><span class="EOP Selected SCXW205631648 BCX8" data-ccp-props="{}">&nbsp;</span></p> <p><strong>WHAT YOU’LL DO:</strong></p> <p><strong><span data-contrast="auto">Order Management &amp; Fulfillment</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Manage purchase orders, stock availability, cancellations/extensions, and tracking.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Align sales, order fulfillment, and warehouse teams for timely order execution.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Oversee routing communication for global fulfillment, including drop shipments.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Lead discussion with China on stock availability during weekly alignment meetings.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Ensure accurate data entry, order updates, acknowledgments, and invoicing in the ERP.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Work with Demand Planning to maintain safety stock of market-compliant inventory.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Address shipment and billing issues, including ship window management and resolving errors.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto"> Logistics &amp; Customer Communication</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Communicate with global markets on fulfillment, delivery, and shipment cut-offs.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Respond to customer inquiries on product availability, shipment, quantity, quality, delivery, and lead times.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Investigate and resolve shipping errors, routing issues, and shipping window requirements.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto"> System &amp; Process Improvement</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Troubleshoot WMS/ERP integration issues and support EDI onboarding.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Manage and resolve EDI transmission errors while integrating delivery metrics into the ERP.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Conduct fill-rate analyses and implement actions to improve performance.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Minimize manual order entry by optimizing workflows and tools.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Enhance warehouse operations and routing processes to reduce order pick-up times.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Lead projects to improve order-to-ship time.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong>YOU’LL LOVE THIS JOB IF:</strong></p> <ul> <li><span data-contrast="auto">You are extremely </span><strong><em><span data-contrast="auto">ORGANIZED</span></em></strong><span data-contrast="auto">: You enjoy creating checklists and keeping visual reminders.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">You are a </span><strong><em><span data-contrast="auto">LOGICAL</span></em></strong><span data-contrast="auto"> thinker and have a strong interest in </span><strong><em><span data-contrast="auto">SYSTEMS</span></em></strong><span data-contrast="auto"> and </span><strong><em><span data-contrast="auto">TECHNOLOGY</span></em></strong><span data-contrast="auto">.</span></li> <li><span data-contrast="auto">You are a strong </span><strong><em><span data-contrast="auto">COMMUNICATOR</span></em></strong><span data-contrast="auto">: You are a people person and collaborate well with others.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">You are </span><strong><em><span data-contrast="auto">AGILE</span></em></strong><span data-contrast="auto">: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">You thrive in a </span><strong><em><span data-contrast="auto">FAST-PACED </span></em></strong><span data-contrast="auto">environment: You can handle multiple projects simultaneously.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">You are passionate about the </span><strong><em><span data-contrast="auto">DETAILS </span></em></strong><span data-contrast="auto">and are extremely </span><strong><em><span data-contrast="auto">THOROUGH</span></em></strong><span data-contrast="auto">: You appreciate the importance of having detailed and precise information.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">You are a </span><strong><em><span data-contrast="auto">TEAM PLAYER</span></em></strong><span data-contrast="auto">: You are comfortable following directions while also bringing your own ideas to the table. You are confident taking initiative while working in a collaborative environment.</span></li> </ul> <p><strong>QUALIFICATIONS:</strong></p> <ul> <li><span data-contrast="auto">Minimum 3 years’ experience in Supply Chain and Operations. Experience in a warehouse environment is a plus.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Bachelor’s degree is strongly preferred.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Experience in B2B retail preferred. </span><span data-ccp-props="{}">&nbsp;</span></li> <li>Must be able to work from El Segundo Office at least 60% of the time.</li> </ul> <p>The expected base salary range for this position is $90,000 to $95,000 per year. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.</p> <p>This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.</p> <p>In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.</p> <p>Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or <a href="mailto:[email protected]">[email protected]</a>.<br><br>Equal Opportunity Employer/Veterans/Disabled<br><br>Applicants and employees are protected from discrimination under Federal law. For more information, please see <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fknow-your-rights-workplace-discrimination-illegal&amp;data=05%7C02%7Cvalerie.bradbury%40hourglasscosmetics.com%7Cbce1ea37ff894cfb13fc08de90178aaf%7C0dc26f8ec6b44f01a36c380cea295025%7C0%7C0%7C639106627971955247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=hmhKf7HGvkxqx5mnP057xmwVLH25POyTOy9ImQ2v0JI%3D&amp;reserved=0">Know Your Rights.&nbsp;</a></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>