Director of MRO and PD Services at Fictiv

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Impact In This Role</span></h3> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair &amp; Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);">You will report to the&nbsp;</span>Vice President Sales and Business Development.<span style="color: rgb(0, 0, 0);">&nbsp;</span></span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong><span style="color: rgb(0, 0, 0);">What You’ll Be Doing</span></strong></span></p> <h3><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Commercial Growth &amp; Strategy</strong></span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Own the strategy and P&amp;L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Customer &amp; Market Leadership</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Translate customer feedback and market insights into actionable improvements and new service concepts</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Operational Execution</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Implement scalable processes for service delivery, project execution, and lifecycle support</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Leadership &amp; Culture</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Champion a growth mindset across the team—balancing technical depth with commercial excellence</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions</span></li> </ul> <h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Desired Traits</span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Bachelor’s degree in Engineering, Business, or related field; MBA preferred</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Proven success in growing service-based revenue and leading P&amp;L responsibility</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Deep understanding of MRO operations, product development services, and customer lifecycle management</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Strong financial and analytical skills with experience in pricing, forecasting, and business modeling</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Excellent relationship management, negotiation, and executive communication skills</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">MRO and PD service revenue growth and profitability</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Customer retention and satisfaction scores</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Cross-sell and attach rate of services to core product sales</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Operational efficiency and project delivery timelines</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Employee engagement and leadership effectiveness</span></li> </ul> <hr> <h3><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Perks and Benefits</strong></span></h3> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Competitive medical, dental, and vision insurance</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">401K plan</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Annual Education stipend</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Parental leave programs&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Paid volunteer days</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">And much, much more!</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:</strong></span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)</span></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Salary Range: $175,000 to $190,000 per year&nbsp;</strong><br></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Interested in learning more?&nbsp; We look forward to hearing from you soon.</strong></span></p><div class="content-conclusion"><p>We’re actively seeking teammates who:</p> <ul> <li>Bring diverse perspectives and experience to our culture and company.&nbsp;</li> <li>Excel at being part of a strong, empathetic team.</li> <li>Thrive in an environment emphasizing respect, honesty, collaboration, and growth.</li> <li>Have an ‘always learning’ mindset that celebrates learning, not just wins.&nbsp;</li> <li>Help us continue to build a world-class organization that values the contributions of all of our teammates</li> </ul> <p>We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</p></div>