Product Operations Intern at Roadie

<div class="content-intro"><p>Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.</p> <p>With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit&nbsp;<u><a href="http://www.roadie.com" target="_blank">www.roadie.com</a></u>.</p></div><p>As a <strong>Product Operations Intern</strong> at Roadie, you’ll support the Product team by helping maintain project documentation, organize Jira workflows, and assist with reporting and coordination efforts. This internship is a great opportunity for someone interested in project management, operations, or product development to gain hands-on experience working in a collaborative, fast-paced environment.</p> <h4><strong>What You’ll Do</strong></h4> <ul> <li>Help review and organize outdated or redundant project items within Jira and related tools</li> <li>Support documentation efforts by updating process guides, templates, and team resources</li> <li>Collaborate with team members to identify opportunities for improving project organization and workflow consistency</li> <li>Assist with meeting coordination, note-taking, action item tracking, and follow-up communication</li> <li>Help prepare project summaries, status updates, and internal documentation</li> <li>Participate in PM and Scrum team meetings to gain exposure to Agile project management practices</li> <li>Assist with creating and maintaining Jira dashboards, reports, and tracking systems to help support project visibility and organization</li> <li>Support the Project Manager with day-to-day operational and coordination tasks</li> </ul> <h4><strong>What You Bring</strong></h4> <ul> <li>Strong organizational skills and attention to detail</li> <li>Interest in project management, operations, or product development</li> <li>Ability to manage multiple tasks and communicate effectively with team members</li> <li>Some experience with project management systems or comfortable learning new tools in a fast-paced environment</li> <li>Experience coordinating school projects, student organizations, events, or other collaborative activities is a plus</li> <li>Familiarity with Jira, Google Workspace, or similar collaboration tools is helpful but not required</li> <li>Exposure to Agile or Scrum concepts through coursework, internships, or personal projects is a plus</li> <li>Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment</li> </ul> <p><strong>What You'll Get</strong></p> <ul> <li>Exposure to multiple development teams and processes in an Agile environment</li> <li>Develop practical project management skills, gain exposure to industry-standard tools, and contribute directly to process improvements</li> <li>Hands-on experience with reporting, which will be utilized by our software development teams&nbsp;</li> <li>Mentorship with Project Manager/Scrum Master</li> </ul>