Field Engineering Manager at Pansophic Learning

Corporate Office - ParmaFull-timeITPosted about 2 months ago

About the Role

The Field Engineering Manager provides leadership and oversight for the field technician ecosystem across assigned school sites. This role blends technical operations with brand stewardship, ensuring school environments reflect our organization’s standards of excellence in technology integration, reliability, and presentation. You’ll lead internal staff and external partners to deliver consistent, brand-aligned service that enhances the educational experience. Key Responsibilities: Brand Management & Site Standards <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Serve as the primary custodian of brand and technology standards across school sites, ensuring physical and digital technology assets consistently represent the organization’s values and expectations.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Conduct routine site inspections to verify adherence to our technology standards, field technician effectiveness, equipment setup, and user experience meet defined guidelines.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Use checklists, site photos/videos, and feedback to monitor adherence and suggest improvements that align with school branding and user satisfaction.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Collaborate with school leaders to reinforce standards and address gaps with practical, empathetic solutions.</li> </ul> Technical Operations & Oversight <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ensure operational readiness of all technology systems across assigned schools, including hardware, software, networking, and security devices.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Manage and maintain inspection checklists and visit protocols (weekly, monthly, seasonal) to enforce predictable, high-quality service delivery.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Respond quickly and professionally to all escalations from school leadership, providing support during and outside of regular business hours as needed.</li> </ul> Field Leadership & Partner Management <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Mentor and guide internal technicians, fostering professional growth and encouraging accountability and excellence.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Oversee external service providers to ensure compliance with contracts, timelines, and brand expectations.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Promote a service-oriented mindset, strengthening relationships with school administrators (Head of School, Directors, Regional VPs) through reliable communication and responsiveness.</li> </ul> Strategic Feedback & Planning <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Provide actionable feedback based on site visits and system data to support equipment lifecycle planning and procurement.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support IT leadership with seasonal forecasts and insights drawn from direct field interactions.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Advocate for technology enhancements that improve consistency, ease of use, and brand presence across educational environments.</li> </ul> Administrative & Documentation Responsibilities <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Maintain comprehensive documentation on projects, site visits, equipment performance, and procedures.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Use help desk and ticketing systems to log support activities, trends, and team performance.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Contribute to the continuous improvement of processes, documentation, and user training materials.</li> </ul> Requirements: <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Associate Degree in Computer Science or related field; or equivalent work experience.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in educational or school-based environments preferred.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong interpersonal and communication skills; able to support users while reinforcing technical and brand standards.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Demonstrated ability to manage technical staff and partner vendors.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">High emotional intelligence and situational awareness when working with school leaders and staff.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Willingness to travel overnight (up to 25%) and adapt work hours based on school site needs.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Able to lift 50 lbs. and meet physical demands of school site work.</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Valid driver’s license and reliable transportation.</li> </ul>   Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The annual starting salary for this position is between $80,000 – $90,000 annually.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans. EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

About the Role

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