Head of Account Management at Actively AI

<div class="content-intro"><h3 class="" data-start="443" data-end="463">About Actively AI</h3> <p><a href="http://www.actively.ai/">Actively AI</a> is defining a new category: Intelligence-Led Revenue.</p> <p>Revenue organizations have always been bottlenecked on human capacity. Reps triage which accounts get attention. Context disappears at every handoff. On any given day, the vast majority of accounts have exactly zero people thinking about them.</p> <p>Actively addresses this at the structural level. Our platform deploys Per-Account AgentsTM across our customers’ TAM, working 24/7 to research, identify opportunities, and advance next steps without being asked. Leading enterprises including Ramp, Ironclad, and Samsara are already making this shift.</p> <p>Our co-founders are former Stanford AI researchers, and the team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We've raised $68M from TCV, First Harmonic, Bain Capital Ventures, First Round Capital, and more.</p></div><div class="standard-markdown grid-cols-1 grid [&amp;_>_*]:min-w-0 gap-3 !gap-3.5"> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About the Role</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're looking for a Head of Account Management to establish and lead our Account Management function from the ground up. As our first AM hire, you'll be building out a small team while carrying a portion of the book yourself — setting the standard for how we retain, grow, and deepen our most strategic enterprise relationships.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is a rare opportunity to own both the strategy and the execution. You'll design the playbooks, hire the team, and personally work our largest accounts — reporting directly to the CRO and partnering closely with AEs and <a href="https://www.actively.ai/careers?gh_jid=4881173008">Agent Product Managers</a> (APMs) to translate successful AI implementations into multi-million dollar expansions. If you've seen what great Account Management looks like at a scaling enterprise SaaS company and you're ready to build it yourself, this role is for you.</p> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What You'll Do</h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Build &amp; Lead the AM Function</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Hire and develop a small, high-caliber AM team as we scale toward Series B and beyond.</li> <li class="whitespace-normal break-words pl-2">Design the playbooks, health-scoring models, and expansion frameworks that define how Account Management operates at Actively.</li> <li class="whitespace-normal break-words pl-2">Set the performance bar by leading from the front — you will carry a portion of the book as you build the team.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Drive Commercial Performance</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Own the renewal process end-to-end and relentlessly pursue expansion opportunities within existing accounts.</li> <li class="whitespace-normal break-words pl-2">Serve as the commercial "checks and balances" for the technical delivery team, ensuring new customer requests align with paid expansion opportunities and contracted value.</li> <li class="whitespace-normal break-words pl-2">Orchestrate strategic expansion by identifying new departments and personas where Actively's AI agents can drive outsized value — moving customers from a single use case to an enterprise-wide AI GTM stack.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>Own Executive Relationships</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Build trusted advisor relationships with CROs and VPs of RevOps, mapping Actively's technical performance to their top-level strategic objectives.</li> <li class="whitespace-normal break-words pl-2">Lead Executive Business Reviews (EBRs), owning the commercial narrative with a focus on ROI, productivity lift, and long-term roadmap alignment.</li> </ul> <h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Who You Are</h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2"><strong>A Builder-Leader:</strong> You've managed or built AM teams before and know how to hire and develop talent — and you're equally comfortable rolling up your sleeves and carrying a book yourself.</li> <li class="whitespace-normal break-words pl-2"><strong>Commercially Driven:</strong> You aren't a traditional "gatherer" CSM. You identify revenue gaps and close them. NRR isn't a metric you report on — it's one you move.</li> <li class="whitespace-normal break-words pl-2"><strong>7+ years</strong> of experience in Enterprise Account Management or Sales, with at least some of that time at a fast-growing startup.</li> <li class="whitespace-normal break-words pl-2"><strong>Technically Credible:</strong> You can hold your own with senior technical leaders on AI-native workflows while translating that value clearly to a CRO's bottom line.</li> <li class="whitespace-normal break-words pl-2"><strong>GTM Fluent:</strong> You speak the language of productivity per rep, LTV/CAC, and expansion motions — and you know how to build the infrastructure to support them.</li> </ul> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><em>Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Actively.ai reserves the right to modify this information at any time, subject to applicable law.&nbsp;</em></p> <p><em>Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.</em></p></div><div class="title">Compensation Range: </div><div class="pay-range"><span>$175,000</span><span class="divider">&mdash;</span><span>$325,000 USD</span></div></div></div><div class="content-conclusion"><h3><strong>Why Join</strong></h3> <p>At Actively, you write playbooks rather than follow them. You own outcomes, not just tasks, and see directly how your work changes what customers can do — across a product and go-to-market motion that is scaling fast.</p> <p>The team is high-caliber and low-ego: people who work from first principles, move with urgency, and care deeply about building something that drives real value. If that's the kind of challenge you're looking for, Actively is the right place.</p> <h3 class="p1"><strong>Benefits</strong></h3> <ul class="ul1"> <li class="li2">🚀 Competitive Early-Stage Equity</li> <li class="li2"><span class="s2">⚕</span>&nbsp;Health, Dental, Vision Coverage</li> <li class="li2">💡 Unlimited PTO + Recharge Days</li> <li class="li2">🍽️ Catered Lunch on Tuesday &amp; Friday, Dinners every day!</li> <li class="li2">🍿 Fully Stocked Kitchen</li> <li class="li2">💻 Cutting-Edge Tech &amp; Tools</li> <li class="li2">🌴 Annual Off-sites &amp; Monthly Events</li> <li class="li2">🚆 Commuter Benefits</li> <li class="li2">🏢 Cozy Office in NYC</li> </ul></div>