Head of International Onboarding Operations at Block

<p><span style="font-size: 10pt;">Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.</span><br><br><span style="font-size: 10pt;">So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.</span><br><br><span style="font-size: 10pt;">Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</span></p> <h1><span style="font-size: 10pt;"><strong>About the Role</strong></span></h1> <p><span style="font-size: 10pt;">Square is looking for a senior operations leader to own onboarding operations across international markets, initially including Australia and Europe. Reporting to the Head of Global Onboarding Operations, this leader will translate global onboarding strategy into market-specific operating plans, manage regional teams and partners, and improve seller outcomes across diverse geographies and service models.</span></p> <p><span style="font-size: 10pt;">This role requires the ability to balance global consistency with local market needs. The right candidate can coordinate across regions, influence senior stakeholders, manage multiple teams or departments, and drive operational improvements in environments with varied market maturity, seller needs, regulatory considerations, and partner ecosystems.</span></p> <h1><span style="font-size: 10pt;"><strong>What You Will Own</strong></span></h1> <h2><span style="font-size: 10pt;"><strong>International Onboarding Operations</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own onboarding execution across assigned international markets from post-sale handoff through seller go-live.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage EU/UK and APAC first-party and vendor-supported onboarding operations, including staffing, coverage, quality, and service-level performance.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish regional objectives, work plans, and performance expectations aligned to global onboarding strategy.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure operating models are localized appropriately while maintaining consistent global standards.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Regional Scaling and Market Readiness</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop repeatable playbooks for market launches, service model changes, regional expansion, and localization of onboarding delivery.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify regional risks, dependencies, and constraints, and drive mitigation plans across internal and external teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with global workforce and partner strategy leaders to determine the right labor mix by market.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Operational Excellence and Performance</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Improve regional metrics including seller activation, time-to-value, SLA adherence, utilization, and cost-to-serve.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Use business reviews, dashboards, and local insights to drive performance improvements and resource allocation recommendations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Standardize regional workflows, escalation paths, training needs, and quality mechanisms where appropriate.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Utilize AI to enhance seller outcomes and improve internal workflows</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Cross-Functional Leadership</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with regional Sales, Product, Finance, Legal/Compliance, and GTM teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Influence senior stakeholders on operational tradeoffs across seller experience, cost, speed, local complexity, and scalability.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Represent international onboarding operations in senior forums and communicate regional needs clearly to global leadership.</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>Team Leadership</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage activities of multiple regional teams, managers, or departments.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop regional leaders and build a culture of accountability, ownership, and continuous improvement.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create consistent expectations for performance, seller empathy, and operational discipline across distributed markets.</span></li> </ul> <h1><span style="font-size: 10pt;"><strong>What We Are Looking For</strong></span></h1> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">12+ years of progressive operations leadership experience, ideally with multi-market, international, or regional operations scope.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience managing distributed teams across multiple geographies, channels, or service models.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to balance global standards with local market realities and influence stakeholders across regions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience managing first-party and vendor-supported operations, including performance management and service quality.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to operate independently on significant assignments and make sound decisions through ambiguity.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience with market launches, localization, international expansion, or regional transformation preferred.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong communication skills and the ability to gain acceptance from senior stakeholders in sensitive situations.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience improving workflows and customer outcomes using AI</span></li> </ul> <h1><span style="font-size: 10pt;"><strong>Why This Role Matters</strong></span></h1> <p><span style="font-size: 10pt;">Seller onboarding is one of the most important moments in the Square journey. The speed, quality, and consistency of a seller’s first experience directly shape activation, retention, satisfaction, and long-term value. This role helps ensure Square can scale onboarding globally while improving seller outcomes and operating efficiency.</span></p> <p>&nbsp;</p> <p><span style="font-size: 10pt;">We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.&nbsp;<strong>Want to learn more about what we're doing to build a workplace that is fair and square? Check out our</strong>&nbsp;<a href="https://block.xyz/news/inclusion" target="_blank">I+D page</a>.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>&nbsp;</p> <p>Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p> <p>To find a location’s zone designation, please refer to this&nbsp;<a href="https://block.xyz/documents/salaryzones.pdf" target="_blank">resource</a>. If a location of interest is not listed, please speak with a recruiter for additional information.&nbsp;</p> <p>&nbsp;</p></div><div class="title">Zone A:</div><div class="pay-range"><span>$207,400</span><span class="divider">&mdash;</span><span>$311,200 USD</span></div></div><div class="pay-input"><div class="title">Zone B: </div><div class="pay-range"><span>$207,400</span><span class="divider">&mdash;</span><span>$311,200 USD</span></div></div><div class="pay-input"><div class="title">Zone C:</div><div class="pay-range"><span>$207,400</span><span class="divider">&mdash;</span><span>$311,200 USD</span></div></div><div class="pay-input"><div class="title">Zone D:</div><div class="pay-range"><span>$207,400</span><span class="divider">&mdash;</span><span>$311,200 USD</span></div></div></div><div class="content-conclusion"><p><strong>Application Guidelines</strong></p> <p>Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.</p> <p><strong>Use of AI in Our Hiring Process</strong></p> <p>We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.&nbsp;</p> <p>Contact us <a href="https://privacy.block.xyz/privacyportal/form">here</a>&nbsp;with hiring practice or data usage questions.</p> <p><em data-stringify-type="italic">Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.&nbsp;</em><em data-stringify-type="italic"><a class="c-link c-link--underline" href="https://block.xyz/employee-benefits" target="_blank" data-stringify-link="https://block.xyz/documents/benefits.pdf" data-sk="tooltip_parent">Check out our other benefits at Block.</a></em></p> <p><em>Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.&nbsp;<strong data-stringify-type="bold">Square</strong>&nbsp;makes commerce and financial services accessible to sellers.&nbsp;<strong data-stringify-type="bold">Cash App</strong>&nbsp;is the easy way to spend, send, and store money.&nbsp;<strong data-stringify-type="bold">Afterpay</strong>&nbsp;is transforming the way customers manage their spending over time.&nbsp;<strong data-stringify-type="bold">TIDAL</strong>&nbsp;is a music platform that empowers artists to thrive as entrepreneurs.&nbsp;<strong data-stringify-type="bold">Bitkey</strong>&nbsp;is a simple self-custody wallet built for bitcoin.&nbsp;<strong data-stringify-type="bold">Proto</strong>&nbsp;is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.</em></p> <p><a href="https://block.xyz/en/legal/applicant-privacy-notice" target="_blank">Privacy Policy</a></p></div>