Account Manager at Cordance

Canada - Remote; United States - RemoteFull-timeRemoteCustomer Success - Blue LinkPosted about 2 months ago

About the Role

<div class="content-intro">Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.</div>Blue Link ERP is an integrated Enterprise Resource Planning software for small to mid-sized wholesalers and distributors, providing a single system to manage core operations like accounting, inventory, order processing, and warehouse management, automating workflows, reducing manual data entry, and offering features for e-commerce integration, lot tracking, job costing, and financial reporting to streamline growth and provide better business insights.  As an Account Manager, you’ll serve as a trusted partner for your accounts, building strong relationships, identifying growth opportunities, and executing strategies that expand adoption and revenue. You’ll collaborate closely with internal teams to deliver tailored solutions that accelerate both customer success and Blue Link's business growth.  This is an exciting opportunity for a proactive, customer-centric professional who thrives on uncovering new opportunities within existing relationships and driving measurable impact.  Key Responsibilities  <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Build trust and alignment with decision-makers and day-to-day champions across customer organizations. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Proactively manage contract renewals to ensure consistent customer satisfaction and retention. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Develop detailed account plans that track health, usage, renewal timelines, and growth potential. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Deeply understand customer goals, challenges, and success metrics. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1">Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs). </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1">Drive operational excellence through consistent pipeline visibility and disciplined communication. </li> </ul>   Competencies:  <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Account Growth & Expansion: Demonstrates skill in identifying and executing upsell and cross-sell opportunities that align to customer outcomes. Applies data-driven strategies to grow revenue within existing accounts. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Customer Relationship Management: Builds long-term partnerships grounded in trust, understanding, and measurable value. Engages effectively across multiple stakeholders and organizational levels. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Renewal Ownership: Leads renewal cycles with confidence and strategic intent. Focuses on customer success as the foundation for retention and long-term partnership. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Strategic Account Planning: Creates structured, insight-driven account plans that track adoption, engagement, and growth opportunities. Uses CRM data to guide decision-making and forecasting accuracy. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Customer Advocacy & Insight: Acts as the voice of the customer within Cordance — translating needs, challenges, and feedback into actionable insights that inform product and GTM strategies. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Cross-Functional Collaboration: Partners seamlessly with Sales Leadership, Marketing, and Customer Success to ensure coordinated execution. Facilitates information flow and alignment across teams. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Communication & Professionalism: Exemplifies clarity, empathy, and responsiveness in every interaction. Maintains composure in complex situations and communicates with executive presence. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="61" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Growth Mindset & Accountability: Approaches challenges with curiosity, ownership, and continuous improvement. Demonstrates resilience and alignment with Cordance’s mission-driven culture. </li> </ul>   Required Qualifications   Experience:   <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1">5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1">Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1">Demonstrated success driving upsell and cross-sell revenue through consultative engagement. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Strong relationship-building, communication, and negotiation skills. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1">Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1">Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1">High degree of ownership, organization, and accountability in managing customer success and revenue outcomes. </li> </ul> Preferred Qualifications  <ul> <li data-leveltext="" data-font="Symbol" data-listid="62" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience in B2B SaaS account management, ideally within verticals such as Education, Industrials, or Technology. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="62" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Familiarity with customer success frameworks and metrics (e.g., Net Revenue Retention (NRR), churn, adoption, usage expansion). </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="62" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Success working cross-functionally with Customer Success and Sales Leadership to coordinate account strategies. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="62" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Ability to manage multiple complex relationships while maintaining strategic focus on growth and customer outcomes. </li> </ul><div class="content-conclusion">Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. <h3>Why Join Us?</h3> At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: <ul> <li>Health and Wellness: <ul> <li>Comprehensive Health Coverage: Coverage begins on your first day of employment.</li> </ul> </li> <li>Retirement Savings: <ul> <li>401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.</li> <li>RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.</li> </ul> </li> <li>Paid Time Off: <ul> <li>Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.</li> </ul> </li> <li>Parental Leave: <ul> <li>12 weeks paid leave for all employees.</li> </ul> </li> <li>Remote Work Support: <ul> <li>Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.</li> </ul> </li> <li>Holidays: <ul> <li>Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.</li> </ul> </li> </ul> Join us and be part of a company that values your contributions and well-being from day one! <h5>EEOC & ADA Statement:</h5> <h5>Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.</h5> <h5>Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.</h5> <h5>This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</h5> <h5>Final candidate must be able to pass a background check.</h5> <h5>To view applicant notices required under federal and state law, please visit: <a href="https://cordance.co/applicant-notices/">https://cordance.co/applicant-notices/</a></h5></div>

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