Engagement Manager at Nanonets

<h3><strong>About Us</strong></h3> <p>Nanonets is transforming the way businesses work. Our AI platform takes the manual, messy, time consuming work — that bog down industries like finance, healthcare, supply chain, and more — and turns them into seamless, automated processes. What once took hours of human effort now takes seconds with Nanonets. Our client footprint spans across 34% of Fortune 500 enabling businesses across various industries to unlock the potential of AI in automating their business processes.</p> <p>More than 10,000 businesses trust Nanonets because we don’t just promise efficiency — we deliver it with unmatched accuracy, seamless integrations.</p> <p>In 2024, we raised a $29M Series B led by Accel with continued backing from Elevation Capital and YCombinator, fueling our mission to reshape entire industries through intelligent automation. With revenues tripling year over year and a rapidly scaling global team, we’re not just imagining the future of work — we’re building it.</p> <p><em>Read about the release here:</em></p> <p><a href="https://www.forbes.com/sites/davidprosser/2024/03/12/why-enterprises-are-learning-to-love-nanonets-automation/?sh=6d79ec8f3ca1">Article 1</a></p> <p><a href="https://techcrunch.com/2024/03/12/nanonets-funding-accel-india/amp/">Article 2</a></p> <p><strong>The Role</strong></p> <p>We’re hiring a Technical Engagement Manager to own the post‑sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets. This role sits at the intersection of customers, product, and engineering — blending stakeholder management, light technical fluency, and project leadership.</p> <p>This is not a pure Customer Success or Account Management role — this position requires hands-on delivery ownership and technical fluency.</p> <p>You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations, and representing the customer’s voice internally.</p> <p><strong>Roles and Responsibilities</strong></p> <p><strong>Customer Engagement &amp; Ownership</strong></p> <ul> <li>Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.</li> <li>Build trusted relationships with customer stakeholders across technical and non‑technical teams.</li> <li>Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.</li> </ul> <p><strong>Project &amp; Delivery Management</strong></p> <ul> <li>Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.</li> <li>Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.</li> <li>Maintain and prioritize backlogs across multiple customer accounts.</li> <li>Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).</li> <li>Ensure end‑to‑end testing and validation of workflows before customer release.</li> </ul> <p><strong>Customer Advocacy &amp; Product Feedback</strong></p> <ul> <li>Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.</li> <li>Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.</li> <li>Support renewals and expansions by demonstrating value realization and impact.</li> </ul> <p><strong>Requirements and Skills</strong></p> <ul> <li>3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.</li> <li>Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.</li> <li>Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.</li> <li>Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).</li> <li>Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).</li> <li>Proven ability to manage multiple complex customer implementations simultaneously.</li> <li>Strong stakeholder management skills with both technical and non-technical audiences.</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Experience in AI/ML, workflow automation, document processing, or enterprise SaaS.</li> <li>Experience working with enterprise or mid-market customers in production environments.</li> <li>Prior experience balancing customer demands with product roadmap constraints.</li> </ul>