Manager, Lifecycle Marketing (R13983) at Oportun

<div class="content-intro"><h3 style="margin: 0in;"><span style="font-size: 12pt;"><strong><span style="font-family: 'Arial',sans-serif; color: black;">ABOUT OPORTUN<br></span></strong></span></h3> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.</span></p> <p style="margin: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif; color: black; font-size: 12pt;">&nbsp;</span></p> <h3 style="margin: 0in; text-align: justify;"><span style="font-size: 12pt;"><strong><span style="font-family: 'Arial',sans-serif; color: black;">WORKING AT OPORTUN</span></strong></span></h3> <p style="margin: 0in; text-align: justify;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><br>Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.</span></p></div><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>POSITION OVERVIEW</strong></span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Are you a data-driven lifecycle marketer with a passion for customer engagement and the technical chops to optimize multi-channel communications? We’re looking for a Lifecycle Marketing Manager to join our powerhouse team and lead lifecycle strategy and execution for Oportun’s mobile app, while supporting broader company initiatives across key member channels. You will define and execute programs across email, push, SMS, and in-app to drive activation, engagement, retention, and long-term customer value.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You are responsible for both strategy and execution. This includes prioritizing what to build, ensuring campaigns run reliably, and continuously improving performance through testing, segmentation, and personalization. You will work cross-functionally with Product, Engineering, Analytics, Legal, and Marketing to deliver timely, compliant, and effective communications. You will also manage dependencies, resolve blockers, and push for clarity when priorities conflict.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Success in this role means improving key lifecycle metrics (activation, retention, LTV), building scalable systems, and ensuring lifecycle is a reliable growth lever for the business.</span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">If you’re a hands-on marketer with a passion for strategic thinking, lifecycle marketing execution, data-driven decision-making, and mobile app growth, we’d love to hear from you!</span></p> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>RESPONSIBILITIES</strong></span></p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Own Lifecycle Strategy and Performance</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Manage and optimize the lifecycle roadmap across onboarding, activation, engagement, and retention.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own performance against key engagement metrics, providing insights and recommendations</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify opportunities and prioritize initiatives based on impact and feasibility.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Execute and Optimize Multi-Channel Programs</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Build, launch, and optimize campaigns across push, SMS, in-app, and email.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Design and Content teams to develop mobile-first creative and messaging.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure real-time, dynamic personalization using customer data and behavioral triggers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Design and maintain scalable, automated workflows triggered by user behavior and lifecycle stage for onboarding, activation, feature adoption, and ongoing engagement.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Continuously improve targeting, timing, and messaging through structured experimentation.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Drive Experimentation and Insights</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own testing strategy, including A/B and holdout testing to measure incremental impact.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Translate data into clear insights and actions that improve lifecycle performance.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Analytics to ensure measurement frameworks are accurate and actionable.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Manage Cross-Functional Execution</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work closely with Product and Engineering to align on priorities, data availability, and implementation timelines.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Identify and resolve gaps in data, tooling, or processes that impact execution.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Drive alignment across stakeholders and push back when priorities are unclear or conflicting.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Ensure Operational Excellence and Compliance</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure campaigns are executed accurately and on time, with proper QA and monitoring.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Own deliverability, consent management, and compliance with regulatory and legal requirements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain high standards for data integrity and messaging quality.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>WHO YOU ARE</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Customer-centric: You start with a deep understanding of the customer and use insights to optimize lifecycle strategies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Accountable: You take ownership of outcomes, not just execution, and hold yourself to a high bar.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Decisive: You’re comfortable navigating uncertainty and proposing informed solutions with incomplete data.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strategic and hands-on: You balance big-picture thinking with execution, always focused on driving impact</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Influential: You align cross-functional teams and move work forward without relying on direct authority.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Detail-oriented: You maintain a high standard for quality and accuracy, especially in regulated environments.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Data-driven: You translate quantitative and qualitative data into actionable insights tied to business results.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Innovative: You bring creative, forward-thinking solutions to lifecycle marketing challenges.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proactive: You take initiative, anticipate needs, and communicate clearly with stakeholders.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborative: You partner effectively across Marketing, Product, Data Science, AI, Engineering, Design, and Content.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Technically fluent: You’re comfortable working with CRM systems, data structures, and tools like SQL, HTML, CSS, JSON, and templating languages.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>REQUIREMENTS</strong></span></p> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">5+ years of experience in lifecycle, CRM, or retention marketing, preferably B2C or fintech.</span></li> </ul> <ul style="text-align: justify;"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hands-on experience building and optimizing lifecycle programs with Iterable (preferred) or similar marketing automation platforms like Braze, Marketo, or Salesforce Marketing Cloud.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong knowledge of multi-channel execution (push, email, SMS, and in-app messaging), including segmentation, automation, and deliverability best practices.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong technical proficiency (HTML, CSS, and dynamic scripting languages like AMPscript or Handlebar logic).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proven ability to build &amp; optimize lifecycle programs through automation, segmentation, and personalization.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience designing and analyzing experiments (A/B testing, holdouts, incrementality).</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong project management skills with the ability to prioritize and manage competing demands.</span></li> </ul> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Preferred Qualifications</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in fintech, financial services, or other regulated industries.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Familiarity with API integrations, event-based architectures, and customer data flows.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong analytical skills and ability to translate data into business decisions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Passion for improving customer engagement through mobile lifecycle marketing.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(255, 255, 255);">#LI-REMOTE</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: rgb(255, 255, 255);">#LI-VR1</span></p><div class="content-conclusion"><p style="margin: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.</span></p> <p style="margin: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">&nbsp;</span></p> <p style="margin: 0in; text-align: justify;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">California applicants can find a copy of Oportun's CCPA Notice here:&nbsp; <a href="https://oportun.com/privacy/california-privacy-notice/">https://oportun.com/privacy/california-privacy-notice/</a>.</span></p> <p style="margin: 0in; text-align: justify;"><span style="font-size: 12pt; font-family: Calibri, sans-serif;">&nbsp;</span></p> <p style="margin: 0in; text-align: justify;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).</span></p></div>