Operations Team Lead at Moniepoint

<h3><strong>About Moniepoint</strong></h3> <p></p> <p><a href="https://moniepoint.com/careers" target="_blank">Moniepoint </a>is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.<br>Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.&nbsp;</p> <p><em>Curious about what makes Moniepoint an incredible place to work?<br><a href="https://moniepoint.com/blog">Check out posts on how we cultivate a culture of innovation, teamwork, and growth.</a></em></p> <p></p> <p><strong>About the role</strong></p> <p>As the Operations Lead, you are the strategic architect and execution driver behind the Company’s end-to-end payments operations. You will oversee the entire operations team; reconciliation &amp; settlement and dispute resolution;&nbsp; transforming tactical workflows into a seamless, scalable engine that powers revenue growth and customer delight.</p> <p><strong>Key responsibilities<br><br></strong></p> <p><strong>1. Strategic Operations Leadership</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Define and articulate the operations vision, aligning team-lead roadmaps to corporate objectives (e.g., 50% market-share growth by 2025).<br><br></li> <li>Own the annual operations budget: optimize headcount, vendor spend, and technology investments to achieve cost-per-transaction targets.<br><br></li> </ul> </li> </ul> <p><strong>2. Cross-Functional Governance</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Convene a weekly “Operations Council” with team leads and key stakeholders (Product, Tech, Risk, Finance) to review performance, unblock roadblocks, and prioritize critical initiatives.<br><br></li> <li>Establish clear RACI frameworks and escalation matrices; ensuring 100% of high-severity incidents are resolved per SLA without finger-pointing.<br><br></li> </ul> </li> </ul> <p><strong>3. Performance Management &amp; Continuous Improvement</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Champion Lean Six Sigma principles: drive at least two Kaizen projects per quarter to eliminate waste, reduce cycle times, and improve quality.<br><br></li> <li>Implement an operations scorecard (balanced across speed, quality, cost, and innovation) and lead monthly performance deep-dives.</li> </ul> </li> </ul> <p><strong>4. Risk &amp; Compliance Oversight</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Ensure all operations adhere to CBN, PCI-DSS, and global regulatory mandates; maintain zero critical audit findings.<br><br></li> <li>Partner with Risk &amp; Compliance to monitor control-effectiveness indicators and swiftly remediate any gaps.<br><br></li> </ul> </li> </ul> <p><strong>5. Technology &amp; Automation Strategy</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Shape the automation roadmap: prioritize RPA, AI/ML, and API integrations that deliver ≥ 30% manual-effort reduction year-over-year.<br><br></li> <li>Collaborate with IT and Product to pilot emerging technologies and seamlessly integrate them into operations.<br><br></li> </ul> </li> </ul> <p><strong>6. Talent Development &amp; Culture</strong><strong><br><br></strong></p> <ul> <li> <ul> <li>Recruit, mentor, and retain high-caliber operations talent; maintain an engagement score ≥ 85% and voluntary attrition ≤ 10%.</li> <li><strong>Foster a culture of accountability, data-driven decision-making, and relentless customer obsession.</strong></li> </ul> </li> </ul> <h3><strong>Core Competencies &amp; Requirements</strong></h3> <ul> <li><strong>Strategic Vision &amp; Execution:</strong> Proven ability to translate high-level strategy into tactical roadmaps and measurable deliverables.<br><br></li> <li><strong>Data &amp; Analytics Mindset:</strong> Expert in KPI-driven management, comfortable with BI tools (Power BI, Tableau), SQL, and advanced Excel modeling.<br><br></li> <li><strong>Operational Excellence:</strong> Deep familiarity with Lean Six Sigma, ITIL/ISO 20000 frameworks, and large-scale process standardization.<br><br></li> <li><strong>Leadership &amp; Influence:</strong> Exceptional at leading multi-disciplinary teams, fostering psychological safety, and driving cross-functional alignment.<br><br></li> <li><strong>Regulatory &amp; Risk Acumen:</strong> In-depth knowledge of CBN regulations, PCI-DSS standards, and global payment-network controls.<br><br></li> <li><strong>Technology Savvy:</strong> Track record architecting automation roadmaps, integrating RPA/AI solutions, and managing vendor ecosystems.<br><br></li> <li><strong>Communication &amp; Stakeholder Management:</strong> Superior written and verbal skills, adept at C-suite presentations and negotiating with banking partners.</li> </ul> <p>&nbsp;</p> <ul> <li><strong>Adaptability &amp; Resilience:</strong> Thrive in fast-paced environments; adept at crisis management and course corrections under pressure.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>What to expect in the hiring process</strong></p> <ul> <li>A preliminary phone call with one of our recruiters.</li> <li>An interview with the member of the team</li> <li>An interview with the hiring manager</li> </ul>