Customer Service Specialist - Credentialing at MedTrainer

<div class="content-intro"><h2 data-start="116" data-end="443"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Company Description</span></span></h2> <p data-start="116" data-end="443"><span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">MedTrainer</span></span> is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.</p> <p data-start="445" data-end="835">Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.</p> <p>&nbsp;</p></div><section id="st-companyDescription" class="job-section"> <div class="wysiwyg">&nbsp;</div> </section> <section id="st-jobDescription" class="job-section"> <div> <h2 class="title">Job Description</h2> </div> <div class="wysiwyg"> <p><strong>About the Role</strong></p> <p>Credentialing Specialist – Customer-Focused, English-Driven Role</p> <p>We are looking for a Credentialing Specialist with a customer service background to support U.S.-based healthcare providers throughout the credentialing process.&nbsp;<strong>This role is ideal for professionals who already have experience working with English-speaking clients and want to build a long-term career in healthcare operations.</strong></p> <p>No prior credentialing experience is required — we provide full training.</p> <p>Customer service experience in English is highly preferred.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Communicate daily with U.S.-based healthcare professionals via email and internal systems.</li> <li>Manage and follow up on credentialing cases, ensuring accurate documentation and compliance.</li> <li>Maintain clear, professional communication with clients regarding requirements, timelines, and status updates.</li> <li>Track and document information in internal systems with a high level of accuracy.</li> <li>Collaborate closely with internal teams to ensure smooth case resolution.</li> <li>Handle sensitive information with professionalism and confidentiality.</li> </ul> </div> </section> <section id="st-qualifications" class="job-section"> <div> <h2 class="title">Qualifications</h2> </div> <div class="wysiwyg"> <p><strong>Required Qualifications</strong></p> <ul> <li><strong>1+ year of experience in Customer Service</strong>, Client Support, or a similar role (highly preferred).</li> <li><strong>Professional/Advanced English level</strong>&nbsp;(spoken and written) — daily interaction with English-speaking clients.</li> <li>Experience working with&nbsp;<strong>U.S.-based clients or companies</strong>&nbsp;(highly preferred).</li> <li>Strong communication skills and customer-oriented mindset.</li> <li>Comfortable working with computers and learning internal systems.</li> <li>Ability to work independently, manage follow-ups, and stay organized.</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Experience in BPO, Shared Services, SaaS, Healthcare, or international call centers.</li> <li>Familiarity with case management, ticketing systems, or CRM tools.</li> </ul> <p><strong>Why work at MedTrainer</strong></p> <ul> <li> <p><strong>Great Compensation.&nbsp;</strong>We offer attractive and increasing pay at every level.&nbsp;We pay well because our employees are on teams that drive significant business value.&nbsp;This department is directly tied to revenue and the growth of the business.</p> </li> <li> <p><strong>Strong career development.</strong>&nbsp;The senior and leadership positions in the department are filled through promotions from within.&nbsp;We are growing and want you to grow with us!</p> </li> <li> <p><strong>Job stability.</strong>&nbsp;We train our employees on Healthcare Credentialing.&nbsp;Never heard of it?&nbsp;That's why we train people!&nbsp;We build up our people and each employee represents a significant investment that we don’t want to lose!</p> </li> <li> <p><strong>Great place to work.</strong>&nbsp;We have normal working hours (Monday-Friday 8am-5pm), lunch and breakfast in the office, fitness challenges, an in-office health department, futbolito, Beer Fridays, and birthday &amp;amp; other celebrations.</p> </li> <li> <p><strong>Transferable career skills.</strong> You will develop strong customer relationship and account management experience, enhance your Business English proficiency, and build collaborative and leadership skills in a dynamic team environment.</p> </li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Strong career development opportunities</li> <li>Company-paid major medical insurance</li> <li>Savings Plan (Caja de Ahorro)</li> <li>FREE Breakfast, Lunch, Drinks and Snacks</li> <li>In-office Health Department</li> <li>TotalPass - discounted access to gyms and studios</li> <li>Hybrid scheme</li> </ul> </div> </section> <section id="st-additionalInformation" class="job-section"> <div> <h2 class="title">Additional Information</h2> </div> <div class="wysiwyg"> <ul> <li>This role&nbsp;<strong>does not require prior credentialing experience</strong>&nbsp;— we train you from day one.</li> <li>Ideal for professionals looking to&nbsp;<strong>leverage their customer service and English skills</strong>&nbsp;while entering the U.S. healthcare industry.</li> </ul> <p><strong>Application Requirements</strong></p> <ul> <li>This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.</li> <li>We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.</li> <li>Please attach your&nbsp;<strong>updated CV in English</strong>&nbsp;when applying.</li> </ul> </div> </section><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary range</div><div class="pay-range"><span>$20,000</span><span class="divider">&mdash;</span><span>$20,000 MXN</span></div></div></div><div class="content-conclusion"><p data-start="105" data-end="307"><strong>At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.</strong></p> <p data-start="309" data-end="419" data-is-last-node="" data-is-only-node=""><strong>If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.</strong></p></div>