Senior Product Manager - Vonage Cloud Runtime at Vonage

<div class="content-intro"><h2><strong>Join Vonage and help us innovate cloud communications for businesses worldwide!</strong></h2></div><h2><strong>Vonage Communications APIs:&nbsp;</strong></h2> <p>As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.</p> <h2><strong>Why this role matters:</strong></h2> <p><span style="color: rgb(0, 0, 0);">Vonage Cloud Runtime (VCR) is a serverless developer platform that lets enterprise customers, internal solution teams, and strategic partners build and deploy communication applications — without managing infrastructure. Think of it as the engine behind Vonage's ability to deliver managed solutions at scale: it powers Connectors (Salesforce, HubSpot, MoEngage, Okta), enables CSP partnerships (Deutsche Telekom, Optus), and supports enterprise customers across retail, healthcare, BFSI, and telco.</span></p> <p><span style="color: rgb(0, 0, 0);">VCR has validated product-market fit and is now at a critical inflection point - transitioning from Beta to General Availability, and a strategic roadmap toward an AI enablement layer. This is a rare opportunity to own a platform product end-to-end: from closing GA readiness gaps and redesigning the pricing model, to defining how AI-powered communication workflows get built on top of Vonage infrastructure.</span></p> <p><span style="color: rgb(0, 0, 0);">You'll be the&nbsp;<strong>dedicated PM for Cloud Runtime</strong> — the primary product voice across engineering, sales, and customers — joining a team of 3 PMs (growing to 5) with direct access to leadership and real ownership from day one.&nbsp;sales, and customers.</span></p> <h2><span style="color: rgb(0, 0, 0);"><strong>Your key responsibilities:</strong></span></h2> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Product strategy &amp; roadmap</strong> - Own the Cloud Runtime roadmap end-to-end, aligned to 2026 OKRs; drive GA readiness, platform maturity, and adoption growth</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>AI enablement direction</strong> - Define the roadmap for an AI enablement layer on top of VCR, supporting AI-powered workflows, intelligent communication solutions, and orchestration use cases</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Pricing evolution</strong> - Lead the transition from fixed-tier subscriptions to usage-based/serverless pricing aligned to cloud market standards; own cost modelling, usage attribution, and billing integration</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Technical depth with engineering</strong> - Work closely with the Cloud Runtime engineering team to define technical requirements, understand architectural constraints (Kubernetes, AWS, runtime management), and maintain delivery momentum</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Customer &amp; partner enablement</strong> - Engage directly with enterprise customers, CSP partners, and internal solution teams to validate product direction and improve developer onboarding</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Commercial &amp; lifecycle management</strong> - Own gate reviews, PRDs, business case development, security/privacy sign-off, and OKR/KPI reporting</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);"><strong>Competitive intelligence</strong> - Conduct market analysis across CPaaS and cloud-native serverless platforms (Twilio Functions, AWS Lambda, Cloudflare Workers) to identify gaps and positioning levers</span></li> </ul> <h2 class="no-bottom-margin"><span style="color: rgb(0, 0, 0);">What you'll bring</span></h2> <p><span style="color: rgb(0, 0, 0);"><strong>Required:</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">5+ years of product management experience in infrastructure, developer platforms, or API products</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Strong understanding of serverless computing and cloud platforms - direct experience with AWS Lambda, Twilio Functions, or similar is a strong advantage</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Proven ability to work deeply with engineering teams, not just at feature level - comfortable discussing architectural tradeoffs, scalability, and runtime constraints</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Experience driving developer adoption, activation, or platform onboarding improvements</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Familiarity with APIs, webhooks, and integration patterns</span></li> </ul> <p><span style="color: rgb(0, 0, 0);"><strong>Experience we consider a plus:</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">CPaaS or communications API background (voice, messaging, WhatsApp, SMS)</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Experience with usage-based or consumption pricing models</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Marketplace or partner ecosystem experience</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Engineering or solution architecture background</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Experience with Jira, SQL/Kibana, Confluence</span></li> </ul> <h2><span style="color: rgb(0, 0, 0);"><strong>How you’ll benefit:</strong></span></h2> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Unlimited Discretionary Time Off.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Private Medical Insurance with the option to add dependents at your own cost.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Multisport Gym Membership.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Educational Assistance Reimbursement Program.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Polish Language Classes for non-native speakers.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Lunch and Learn Sessions.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Three Paid Volunteer Days a Year.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Reimbursement for the costs of prescription glasses.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Maternity and Paternity Leave.</span></li> </ul> <p>&nbsp;</p> <p><span style="color: rgb(255, 255, 255);">#LI-WW1</span></p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>There’s no perfect candidate.</strong> You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.</p> <p>To learn how we process your personal data during the recruitment process, please refer to our <a href="https://www.vonage.com/legal/careers-privacy-notice/"><span class="s1"><strong>Privacy Notice</strong></span></a>.&nbsp;</p> <p><strong>Who we are:</strong></p> <p>Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.</p> <p><span style="font-size: 8pt;">Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.&nbsp;</span></p></div>