Customer Centric Engineer at DataHub

<div class="content-intro"><p>DataHub is an AI &amp; Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.</p> <p>The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI &amp; data to work together and bring order to data chaos.</p></div><h3><strong>The Company</strong></h3> <p>DataHub is the leading AI &amp; Data Context Platform, trusted by more than 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Built with the strength of an open-source community of 13,000+ members, our metadata graph technology provides unmatched scalability, extensibility, and in-depth visibility into AI and data assets.</p> <p>Our SaaS offering, <strong>DataHub Cloud</strong>, delivers AI-powered discovery, observability, and governance — empowering organizations to accelerate time-to-value, ensure AI reliability, and bring order to data chaos.</p> <p>We’re growing fast, and we’re looking for people who are as customer-obsessed as they are technically strong.</p> <h3><strong>The Role</strong></h3> <p>We are seeking a gifted and resourceful <strong>Customer Centric Engineer (CCE)</strong> to serve as the bridge between our customers and Engineering teams. This is beyond traditional support — it’s a hybrid role where you’ll provide advanced troubleshooting, help guide onboarding, and partner with Engineering and Product teams to shape both the customer experience and the evolution of DataHub itself.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack).</li> <li>Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code.</li> <li>Ensure our customers achieve fast and lasting success with DataHub.</li> <li>Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies.</li> <li>Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.</li> <li>Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback.</li> <li>Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles.</li> <li>Continuously expand your technical skill set through training, certifications, and self-directed learning.<br><br></li> </ul> <h3><strong>What You’ll Bring</strong></h3> <ul> <li>5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.</li> <li>Expertise and understanding of <strong>Python</strong>; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.</li> <li>Proficiency with <strong>SQL</strong> and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.</li> <li>Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (<strong>Kubernetes</strong>, GKE, AKE, Docker, etc.)</li> <li>Experience with <strong>UNIX</strong> commands and system administration/navigation</li> <li>Experience troubleshooting and debugging code in enterprise environments.</li> <li>Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels.</li> <li>A passion for helping customers succeed and a mindset rooted in collaboration and empathy.</li> <li>An appetite for working in a fast-paced startup environment.</li> <li>Bachelor’s degree in Computer Science or equivalent practical experience.<br><br></li> </ul> <h3><strong>Why Join DataHub?</strong></h3> <ul> <li>Direct impact: Shape the Support function and influence the customer experience.</li> <li>Technical depth: Work across software, data platforms, cloud, and modern DevOps.</li> <li>Growth culture: A collaborative, diverse, and inclusive environment where learning never stops.</li> <li>Competitive package: Salary, health benefits, and equity. You’ll have an ownership stake in the company.</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><h2><strong>Benefits and Perks</strong></h2> <p>We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.</p> <p><strong>Competitive compensation</strong></p> <p>We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.</p> <p><strong>Equity for everyone</strong></p> <p>Every team member receives an ownership stake in the company. When we grow, you grow with us.</p> <p><strong>Remote Work</strong></p> <p>All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.</p> <p><strong>Location flexibility</strong></p> <p>Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.</p> <p><strong>Comprehensive health coverage</strong></p> <p>Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.</p> <p><strong>Flexible savings accounts</strong></p> <p>We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.</p> <p><strong>Support for every path to parenthood</strong></p> <p>Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.</p> <p><strong>Time off that works for you</strong></p> <p>We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.</p> <p>&nbsp;</p> <h2><strong>Why Join Us</strong></h2> <p>DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.</p> <p>By joining our team, you’ll:</p> <ul> <li>Tackle high-impact challenges at the heart of enterprise AI infrastructure</li> <li>Ship production systems that power real-world use cases at global scale</li> <li>Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world</li> <li>Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more</li> </ul> <p>If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!</p></div>