Technical Support Engineer – Night Shift (Rotational) at AiDASH

<div class="content-intro"><p><strong>About AiDASH</strong><br><br><span data-teams="true">AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection &amp; Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid.</span> Learn more at <a href="https://www.aidash.com." target="_blank">www.aidash.com.</a></p> <p><span data-contrast="auto">The&nbsp;PreventionFirst&nbsp;movement is growing, and so is the recognition behind it. In 2026, Forbes named&nbsp;AiDASH&nbsp;one of America's Best Startup Employers for the 4th consecutive year, and TIME included&nbsp;AiDASH&nbsp;among America's Top GreenTech Companies for the 3rd year in a row.&nbsp;</span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&amp;utm_medium=referral&amp;utm_campaign=evolve-banner"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Deloitte Technology Fast 500</span></span></a><span data-contrast="auto">™ ranked&nbsp;AiDASH&nbsp;No. 12 in the San Francisco Bay Area, and No. 59 overall in their&nbsp;selection&nbsp;of the top 500 for 2024.</span><span data-ccp-props="{&quot;335551550&quot;:0,&quot;335551620&quot;:0}">&nbsp;</span></p> <p><span data-contrast="auto">Join us in Securing Tomorrow Together!</span><span data-ccp-props="{&quot;335551550&quot;:0,&quot;335551620&quot;:0}">&nbsp;</span></p></div><div class="section page-centered" data-qa="job-description"> <h3><strong>The Role<br></strong></h3> <div><span class="TextRun SCXW215927792 BCX0" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW215927792 BCX0">We are looking for a </span></span><span class="TextRun SCXW215927792 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW215927792 BCX0">technical support engineer</span></span><span class="TextRun SCXW215927792 BCX0" lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW215927792 BCX0"> to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily graveyard hours (10:00 PM – 7:00 AM IST), rotating between two team members. You will be the first line of response for production alerts, incident </span><span class="NormalTextRun SCXW215927792 BCX0">triage</span><span class="NormalTextRun SCXW215927792 BCX0"> and customer-facing technical issues outside regular business hours, making sure </span><span class="NormalTextRun SpellingErrorV2Themed SCXW215927792 BCX0">AiD</span><span class="NormalTextRun SpellingErrorV2Themed SCXW215927792 BCX0">ASH</span> <span class="NormalTextRun SCXW215927792 BCX0">products</span><span class="NormalTextRun SCXW215927792 BCX0"> and platforms keep delivering for our customers around the clock.</span></span><span class="EOP Selected SCXW215927792 BCX0" data-ccp-props="{&quot;335557856&quot;:16777215,&quot;335559739&quot;:0}">&nbsp;</span></div> </div> <div class="section page-centered"> <div> <h3>How you'll make an impact:</h3> <ul> <li>Monitor application health and respond to alerts across production systems during your shift</li> <li>Own incident management – identify, triage and drive incidents to resolution, escalating to the right team when needed</li> <li>Investigate issues using logs and database queries to find the root cause</li> <li>Track tickets against SLA commitments and flag anything at risk of breach</li> <li>Draft clear, accurate responses to customers and internal stakeholders, and join customer calls as needed</li> </ul> </div> </div> <div class="section page-centered"> <h3>What we're looking for:</h3> <ul> <li>Freshers with strong technical fundamentals are welcome, as are candidates with 1–2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role</li> <li>Comfortable with SQL – able to query and reason about data</li> <li>Ability to read and troubleshoot API/backend logs and errors (HTTP status codes, request/response payloads)</li> <li>Working knowledge of Jira – ticket triage and writing clear technical updates</li> <li>Strong communication – written (customer-facing responses, engineering coordination) and verbal (comfortable getting on calls directly with customers)</li> <li>Willingness to work primarily night shifts (10:00 PM – 7:00 AM IST) on a rotational basis, with a hybrid setup from Gurgaon.</li> </ul> <p><span data-teams="true">We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.&nbsp;</span></p> </div><div class="content-conclusion"><div>We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.<br><br>Read our Privacy Policy here:&nbsp;<a id="menur8uvg" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.aidash.com/policy/privacy-policy/" target="_blank">https://www.aidash.com/policy/privacy-policy/</a> <p>&nbsp;</p> </div></div>