Client Service Extraordinaire- Austin TX at RISE Association Management Group

<div class="content-intro"><p><strong>Company Vision&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p> <p>RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. <strong>Our core purpose is to be of service to great communities and the people who lead them.</strong> We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.</p> <p>We are problem solvers and business managers who just happen to be in the business of community association management.&nbsp; Together, we’re capable of so much more. Together, we RISE.</p> <p><strong>Our Core Values:</strong></p> <ul> <li>Honoring Commitments</li> <li>Precision</li> <li>Unquenchable Curiosity</li> <li>Stewardship</li> <li>Being a Great Partner</li> <li>Inspire Others with Your Attitude&nbsp;</li> <li>Finding A Way, despite any obstacles</li> <li>Taking Ownership</li> </ul></div><h1><strong>Client Service Extraordinaire&nbsp;&nbsp;</strong></h1> <h4><strong>Location:</strong> 77098<br><strong>Pay Range:</strong> $18-$20 per hour<br><strong>Employment Status:</strong> Full-time</h4> <h2>&nbsp;</h2> <h2><strong>Position Overview</strong></h2> <p></p> <p data-pm-slice="1 1 []">The Client Service Extraordinaire (CSE) serves as a primary point of contact for homeowners, residents, Board members, and internal departments, delivering exceptional customer service in accordance with RISE Association Management Group's Six-Star Service standards. This position is responsible for managing incoming phone calls, emails, and service requests; assisting homeowners with account inquiries, payments, community guidelines, architectural requests, access concerns, and general association matters; and coordinating with Association Managers, Facilities Managers, Accounting, and other departments to ensure timely and accurate resolutions. The ideal candidate is highly organized, detail-oriented, adaptable, and comfortable working in a fast-paced, high-volume environment. Success in this role requires excellent written and verbal communication, strong problem-solving abilities, independent judgment, and a commitment to accountability and follow-through. The CSE must effectively manage multiple priorities, maintain accurate documentation, meet established service response expectations, and consistently represent RISE's core values of Find a Way, Be Helpful, Inspire, and Ownership.</p> <p></p> <p>&nbsp;</p> <h2><strong>Key Responsibilities</strong></h2> <ul> <li>Create <strong>Raving Fans</strong> by providing excellent customer service daily.</li> <li>Manage inbound and outbound calls to resolve customer questions or direct inquiries appropriately. <ul> <li>Topics include community association matters, billing and fees, deed restriction violations, and maintenance reporting.</li> </ul> </li> <li>Oversee service ticket requests and ensure resolution with 2-hour response times.</li> <li>Maintain and organize client documents for both digital and physical filing systems.</li> <li>Distribute community notices and mailings to inform residents of relevant updates and events.</li> <li>Assist Community Managers in managing properties in accordance with company objectives.</li> <li>Provide administrative support, including attending meetings, managing correspondence, and assisting with community events.</li> <li>Support other team members and locations as needed.</li> </ul> <h2><strong>Required Skills and Qualifications</strong></h2> <ul> <li><strong>Experience:</strong> <ul> <li>3-5 years of related work experience in a professional setting. Ideally, at least 1 year in property management or hospitality management.</li> <li>High School Diploma or equivalent required; 2 years of college coursework preferred.</li> </ul> </li> <li><strong>Skills:</strong> <ul> <li>Strong customer service skills, with experience in conflict resolution and escalation.</li> <li>Excellent written and verbal communication skills with a professional demeanor.</li> <li>Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry (10-key).</li> <li>Exceptional organizational skills with attention to detail and the ability to prioritize competing deadlines.</li> <li>Positive and enthusiastic personality, with a passion for helping others.</li> <li>Self-motivated, proactive, and a team player who thrives in a fast-paced, deadline-driven environment.</li> <li>Knowledge of proper business correspondence structure and grammar.</li> </ul> </li> </ul> <h2><strong>Additional Information</strong></h2> <ul> <li><strong>Work Schedule:</strong> <ul> <li>Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime as needed.</li> </ul> </li> </ul> <h2><strong>Compensation and Benefits</strong></h2> <ul> <li><strong>Pay Range:</strong> $18-$20 per hour</li> <li><strong>Benefits Package:</strong> <ul> <li>20 days of PTO annually + 10 paid holidays.</li> <li>Group health insurance (75% employer-paid).</li> <li>Life and AD&amp;D insurance.</li> <li>Additional options for dental, vision, and short-term disability coverage.</li> <li>401(k) retirement plan.</li> </ul> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p></p> <h3><strong>Why Join Rise AMG?</strong></h3> <p>At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.</p> <p>Ready to take the next step in your career? <strong>Apply now</strong> to join the Rise AMG team and be part of a company dedicated to excellence in property management.</p> <p></p></div>