Quality & Safety Manager at Via

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a <strong>Quality &amp; Safety Manager </strong>you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.</p> <p><strong>**This is an in-person position with the expectation that you will be in the field 2-3 days per week**</strong></p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.</li> <li>Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.</li> <li>Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.</li> <li>Deliver hands-on coaching on best practices, safety procedures, and service expectations.</li> <li>Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.</li> <li>Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.</li> <li>Review and assess complaint reports, driver feedback, and training session documentation.</li> <li>Conduct training needs assessments and implement necessary improvements.</li> <li>85% on-the-road supervision, 15% training and administrative duties.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experience in transit supervision, transportation management, or a similar field preferred.</li> <li>Strong leadership skills with the ability to mentor and guide drivers.</li> <li>Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.</li> <li>Strong communication skills for effective feedback delivery and conflict resolution.</li> <li>Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.&nbsp;</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li> <li>Salary Range: $25-30hr</li> <li>Expected hours: 20-30 hours per week, including on evening and/or weekend coverage</li> </ul> <p>Ready to join the ride?</p> <p><em>Via is an equal opportunity employer.</em></p>