VIP Relationship Manager at OKX

<div data-page-id="TTXMdvmKXo8Ta5xv34BlDsOmg3g" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-RlBodzu70oA4emxe4LxlioA8gng"><span style="font-size: 12pt;"><strong>Who We Are</strong></span></h2> <div class="ace-line ace-line old-record-id-CsrNdny67oUM9Txx7EOlM5a8gag">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> <h3 class="heading-3 ace-line old-record-id-D1vLdVu1qo4I4NxyCKkltvOcgGg"><strong>About the Role</strong></h3> <div class="ace-line ace-line old-record-id-TiXDdpzQloWHLox5znLliiTHgVf">We are looking for a VIP Relations Manager to manage high-value and institutional clients in Turkey, while also supporting selected day-to-day operational tasks for OKX TR.</div> <div class="ace-line ace-line old-record-id-RWfQdaUIqorH89xtCkslnA5dgcd">This role sits at the intersection of client relationship management, operations, and internal coordination, ensuring an excellent VIP experience while maintaining operational stability. The position is an individual contributor role and requires strong ownership, sound judgment, and effective cross-functional collaboration.</div> <h3 class="heading-3 ace-line old-record-id-IWQ2dcLz2o89ldxEFs3lpGsIgXb"><strong>What You’ll Be Doing</strong></h3> <h4 class="heading-4 ace-line old-record-id-LN0AdABRdobg4JxyDZpluEskguf"><strong>VIP Relationship Management</strong></h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-DddHdXTnIoJ9M9xzL1SlunmHgxe" data-list="bullet"> <div>Act as the primary point of contact for VIP and high-value users in Turkey</div> </li> <li class="ace-line ace-line old-record-id-Ewbnd9OTdoWMXAxiYhxlMI4IgD7" data-list="bullet"> <div>Manage daily communication with VIP clients, ensuring timely follow-ups, clear explanations, and proactive updates.</div> </li> <li class="ace-line ace-line old-record-id-S5EkdyrjbovkyJxPmrUlYqfnghf" data-list="bullet"> <div>Build trusted, long-term relationships by understanding client needs and ensuring a high standard of service.</div> </li> <li class="ace-line ace-line old-record-id-OwnYdGhRmoK09QxFxLvlYCIGgji" data-list="bullet"> <div>Own the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, and initiatives to improve user performance and satisfaction.</div> </li> </ul> <h4 class="heading-4 ace-line old-record-id-SgW5dv1VfoSHyTxKxsGlHpRmgue"><strong>Operational Support &amp; Escalation Management</strong></h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-O7TKdRyDboU5j7xwpshluBJSgjd" data-list="bullet"> <div>Support issue resolution for VIP and institutional users by working closely with Customer Support, Product, Engineering, Compliance, Risk, and Growth teams</div> </li> <li class="ace-line ace-line old-record-id-KJC6dEvkEoEup9xM0m2lGJk5goe" data-list="bullet"> <div>Own VIP escalations end-to-end and drive issues to resolution with minimal user impact</div> </li> <li class="ace-line ace-line old-record-id-TOAPdA8weoH1V9xZAoClF9v1gpc" data-list="bullet"> <div>Assist with day-to-day OKX TR operational tasks, including issue tracking, internal coordination, and follow-ups.</div> </li> </ul> <h4 class="heading-4 ace-line old-record-id-YPzsdE0CFo92VSxO0JAlLM9vgMd"><strong>Process &amp; Continuous Improvement</strong></h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-GURndfhD0oIB5axuEIflGJiTgXc" data-list="bullet"> <div>Identify recurring VIP or operational issues and contribute to process, tooling, or product improvement proposals.</div> </li> <li class="ace-line ace-line old-record-id-Rh5HdEpxGo2WgjxOC5wlQCN0g7c" data-list="bullet"> <div>Collaborate with global teams on system-level, product-related, or policy-driven cases.</div> </li> <li class="ace-line ace-line old-record-id-BrLadspFlowTorxPXurlv1t9gKe" data-list="bullet"> <div>Maintain structured documentation and provide clear internal status updates to relevant stakeholders.</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-R1uudV542oNZNCxeSuNlFCaqgYe"><strong>What We Look For In You</strong></h3> <h4 class="heading-4 ace-line old-record-id-JtnOdqiY4o34XPxHoH7lYknrg5e"><strong>Requirements</strong></h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-PjsJdj2o0oAkM3x4A7llNa2kgHg" data-list="bullet"> <div>Bachelor’s degree in Business, Engineering, Economics, or a related field</div> </li> <li class="ace-line ace-line old-record-id-Jwh3dPyj8ocbAbxkcIdlzIK3gRf" data-list="bullet"> <div>Minimum 3+ years of experience in relationship management, operations, client services, or a similar role</div> </li> <li class="ace-line ace-line old-record-id-MQgpdE2ucoglEmxQJiWliJRBgWg" data-list="bullet"> <div>Previous experience at a top-tier crypto exchange is required</div> </li> <li class="ace-line ace-line old-record-id-SRXRdenNBoNAfMxJAYPlh1BVgNb" data-list="bullet"> <div>Proven ability to manage high-value or demanding clients in a professional and structured manner</div> </li> <li class="ace-line ace-line old-record-id-FPkld4vYNolVWBxLuwRlt8F0gBb" data-list="bullet"> <div>Strong operational mindset with the ability to prioritize, triage, and resolve issues independently</div> </li> <li class="ace-line ace-line old-record-id-X6zIdn3xWocp9txZkyWlBhArglD" data-list="bullet"> <div>Excellent communication skills in English (written and spoken); Turkish proficiency required</div> </li> <li class="ace-line ace-line old-record-id-GQjcdl3UKoPDG5xSQ9Pl6PBzgVb" data-list="bullet"> <div>High attention to detail, strong sense of ownership, and sound judgment under pressure</div> </li> <li class="ace-line ace-line old-record-id-Ben5d5W63oDctdxcra7llyt7gnr" data-list="bullet"> <div>Comfortable working across multiple stakeholders and handling ambiguity</div> </li> <li class="ace-line ace-line old-record-id-VWCEdrCg9ol9HGxTkjGlkYr4gAF" data-list="bullet"> <div>Resident of Turkey</div> </li> </ul> <h4 class="heading-4 ace-line old-record-id-COEWdbhkcoiSCvxzrYElYuehgNe"><strong>Nice to Have</strong></h4> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Usr4dFssXorMtCxrJaUlXRX0gDe" data-list="bullet"> <div>Experience working with VIP, institutional, or high-net-worth users</div> </li> <li class="ace-line ace-line old-record-id-OoP0dte7UoLAvgxpGm7lWx9QgXd" data-list="bullet"> <div>Exposure to regulated financial environments such as crypto, fintech, or payments</div> </li> <li class="ace-line ace-line old-record-id-HW6HdNfMboi3Ndx2Xu5luKdfgrc" data-list="bullet"> <div>Understanding of the Turkish regulatory landscape, including MASAK and SPK</div> </li> <li class="ace-line ace-line old-record-id-SehpdIoV6oAfZXxRjC7lnXc6gAh" data-list="bullet"> <div>Experience using internal tools such as ticketing systems, data dashboards, or API-related workflows</div> </li> <li class="ace-line ace-line old-record-id-N1TWdFl7QoyRIdxy5jplZWG0god" data-list="bullet"> <div>Proactive working style with strong learning agility</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-Z4rRdNX9docSHnx8AqClCGTbgfc"><strong>Why Join </strong><strong>OKX</strong><strong> TR</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-Z7egdgi9tovJbSxJRWWlTM3rgig" data-list="bullet"> <div>Direct ownership of VIP relationships in a strategically important market</div> </li> <li class="ace-line ace-line old-record-id-FDRjdVkkMogB33xdZazlD7xOgnf" data-list="bullet"> <div>Exposure to both client-facing decision-making and operational problem solving</div> </li> <li class="ace-line ace-line old-record-id-EG22dINwKo0XqOxnYL9lCWbRgLf" data-list="bullet"> <div>Close collaboration with global teams and regional leadership</div> </li> <li class="ace-line ace-line old-record-id-Ci2ddLreOoMtl2x0mWZlGFhdgdg" data-list="bullet"> <div>Competitive compensation, learning opportunities, and long-term growth potential</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-AocrdimyeoA3nhxTlLjlNqxIgQe"><strong>Perks &amp; Benefits</strong></h3> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-R38Ed5t1SoTe4pxuxe1lYBg0gTX" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-TBoWdsRiRoN8mqxQE1Dlhq1agDe" data-list="bullet"> <div>Learning &amp; Development programs and education subsidies</div> </li> <li class="ace-line ace-line old-record-id-CkKudpVawofjnyxVXLAlHKsrggb" data-list="bullet"> <div>Team-building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-WsoNdks9coM1MHxIZ4AlMouKg9b" data-list="bullet"> <div>Wellness and meal allowances</div> </li> <li class="ace-line ace-line old-record-id-I4WrdTpK3oinpZxWS5hl72uVg9b" data-list="bullet"> <div>Comprehensive healthcare schemes for employees and dependants</div> </li> <li class="ace-line ace-line old-record-id-CHbtdrlYmom2UhxntWNljuGfg6g" data-list="bullet"> <div>More that we’d love to share during the process</div> </li> </ul> <h3 class="heading-3 ace-line old-record-id-LVQ4dPgk4oYVDzx0Rp1liqNWgq2"><strong>Notice</strong></h3> <div class="ace-line ace-line old-record-id-NjD1dlXK8oUwJ8xKp2flWPjag4f">All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.</div> <div class="ace-line ace-line old-record-id-KozxdOKlFoeFLDxw4JqlBI0VgXc">Information collected and processed as part of the recruitment process is subject to OKX’s Candidate Privacy Notice.</div> <div class="ace-line ace-line old-record-id-KozxdOKlFoeFLDxw4JqlBI0VgXc">&nbsp;</div> <div class="ace-line ace-line old-record-id-KozxdOKlFoeFLDxw4JqlBI0VgXc"><span style="color: rgb(255, 255, 255);">#LI-CL1 #LI-HYBRID</span></div> <div class="ace-line ace-line old-record-id-KozxdOKlFoeFLDxw4JqlBI0VgXc"><span style="color: rgb(255, 255, 255);">#LI-HYBRID</span></div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>