Billing Lead / Manager at Xometry

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p class="p1"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>About Xometry</strong></span></p> <p class="p2" style="text-align: left;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) is the global AI-powered marketplace for on-demand </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">manufacturing, connecting buyers with a worldwide network of manufacturing </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">partners. We serve customers across the US and Europe, with operations spanning </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">North America, Germany, the UK, Turkey, China, and India.</span></p> <p class="p1"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>The Role</strong></span></p> <p class="p2"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We're hiring an experienced individual contributor to own end-to-end invoice </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">submission and lifecycle management across our customers' AP e-invoicing portals </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">(Coupa, Ariba/SAP Business Network, Tungsten, OpenInvoice, Taulia, SAP, </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Fieldglass, customer-specific portals, etc.). Our US enterprise customer base, and a </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">growing slice of European accounts, increasingly require invoices be routed through </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">their procurement platforms, with strict PO matching, line-level formatting, and </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">document standards. This role is the subject matter expert who makes that work flow </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">cleanly and at scale.</span></p> <p class="p2"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">This is a hands-on IC role with leadership scope: you'll set the standards, drive </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">process improvements, and serve as the escalation point for the broader O2C team, </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">but you won't have direct reports.</span></p> <p class="p1"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What You'll Do</strong></span></p> <ul> <li class="p2"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Own daily submission, tracking, and resolution of customer invoices across </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">e-invoicing and AP portals, ensuring on-time delivery and adherence to each </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">customer's billing rules.</span></li> <li class="p1">Investigate and resolve rejected, disputed, short-paid, or stuck invoices,&nbsp;partnering with Sales, Operations, and customer AP teams to drive quick&nbsp;resolution and minimize DSO impact.</li> <li class="p1">Onboard new customers to e-portal billing: gather portal credentials and PO&nbsp;requirements, configure templates in NetSuite (or downstream tools), and&nbsp;document customer-specific SOPs.</li> <li class="p1">Maintain a living playbook of portal-specific requirements (PO formats, tax&nbsp;fields, supporting documentation, cXML/EDI specs where relevant).</li> <li class="p1">Partner with IT/Finance Systems on automation initiatives, e.g., direct&nbsp;integrations, EDI/cXML feeds, RPA, to reduce manual touchpoints as volume&nbsp;scales.</li> <li class="p1">Track KPIs (first-pass acceptance rate, average days to acceptance, rejected&nbsp;invoice aging, portal-specific DSO) and surface trends to controllership&nbsp;leadership monthly.</li> <li class="p1">Support month-end close activities related to billing accuracy, unbilled revenue&nbsp;review, and reconciliation of portal-side balances vs. NetSuite AR.</li> <li class="p1">Coach AR analysts and billing specialists on portal nuances; act as the go-to&nbsp;escalation point for complex customer billing issues.</li> <li class="p1">Support SOX controls related to billing and invoice processing, including audit&nbsp;walkthroughs and evidence requests.</li> </ul> <p class="p1"><strong>Nice to have</strong></p> <ul> <li class="p1">Experience supporting public company through SOX 404 controls testing.</li> <li class="p1">Exposure to manufacturing, marketplace, or two-sided platform business&nbsp;models.</li> <li class="p1">Familiarity with cXML/EDI 810/EDI 850 standards.</li> <li class="p1">Experience with European e-invoicing mandates (Peppol, Italy SdI, France</li> <li class="p1">Chorus Pro, Germany B2B mandate).</li> <li class="p1">SQL or Power BI/Tableau for self-service reporting.</li> </ul> <p>#Promoted&nbsp;<br>#LI-Hybrid</p><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</span></p></div>