CSR- Personal Lines at Superior Insurance Partners

<div class="content-intro"><p>Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.</p> <p>At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&amp;A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.</p> <p>Superior Insurance Partners is backed by Tyree &amp; D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.&nbsp;</p></div><p>Join Our Growing Team as a Personal Lines CSR!</p> <p>Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from simple inquiries to more complex issues? If so, then we want you to be a part of our team in Toulon, IL.</p> <p>As a Personal Lines CSR with us, you'll play a crucial role in providing top-notch service to our valued clients. Here's what you can expect:</p> <p>Job Responsibilities:</p> <ul> <li>Efficiently manage a high volume of incoming calls and walk-ins.</li> <li>Identify and understand client needs to ensure satisfaction.</li> <li>Handle quoting, endorsements and take ownership of the renewal process.</li> <li>Cultivate enduring relationships with clients through clear and engaging communication.</li> <li>Provide accurate and complete information using appropriate methods and tools.</li> <li>Address complaints promptly, offering effective solutions and ensuring resolution.</li> <li>Maintain meticulous records of customer interactions and process accounts accordingly.</li> </ul> <p>Key Skills for Success:</p> <ul> <li>Results-oriented mindset, driven to achieve objectives.</li> <li>Ability to foster professional relationships with internal and external partners.</li> <li>Exceptional communication skills to convey information effectively.</li> <li>Resilient and adaptable, capable of managing shifting priorities.</li> <li>Eagerness to collaborate with colleagues across all teams.</li> </ul> <p>Requirements:</p> <ul> <li>Minimum 1+ years of client service experience in personal lines insurance.</li> <li>Possession of a Property and Casualty Insurance License.</li> <li>Proficiency with Applied Epic or similar agency management system experience.</li> <li>Strong skills in Microsoft Office applications.</li> </ul> <p>In return for your dedication and expertise, we offer a competitive salary commensurate with your experience, along with a comprehensive benefits package.</p> <p>If you're ready to be a part of a friendly and competitive work environment, where your contributions are valued and rewarded, then join us today!</p>