Parts Lead, Dealership Operations at Carvana

<p></p> <p><strong>About the team and position</strong></p> <p>The Parts Lead, Dealership Operations is responsible for the success of the dealership’s parts businesses, overall facilities management, and OEM standards. This leader oversees a team of advisors with a focus on driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.</p> <p><strong>What you’ll be doing</strong></p> <p><strong>Management – Parts&nbsp;</strong></p> <ul> <li>Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).</li> <li>Continuously improve customer experience, speed of service, and first-time fix rate.</li> </ul> <p><strong>People Leadership &amp; Development</strong></p> <ul> <li>Lead from the front by working side by side with the parts associates which includes opening, updating and closing orders.&nbsp;</li> <li>Deliver competency-based feedback and performance reviews to drive accountability and growth.</li> <li>Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.</li> <li>Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.</li> </ul> <p><strong>Continuous Improvement</strong></p> <ul> <li>Identify and prioritize opportunities for process and performance improvement across fixed operations.</li> <li>Hold teams accountable for measurable results from continuous improvement efforts.</li> </ul> <p><strong>What you should have</strong></p> <ul> <li>Minimum of 2 years of management experience either in automotive or a lean manufacturing environment</li> <li>A valid driver’s license + clean driving record</li> <li>Proven track record of leading and developing associates</li> <li>Proven ability to obtain project deliverables and company metrics</li> <li>An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)</li> <li>Excellent oral and written communications skills</li> <li>Ability to work with and through teams to achieve results</li> <li>Strong analysis and decision-making ability</li> <li>Proficient computer skills</li> </ul> <p>&nbsp;</p>