Senior Site Reliability Engineer at Symphony

<p>&nbsp;</p> <p><strong>About us @Symphony</strong></p> <p>Secure. Connected. Intelligent.</p> <p>Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.</p> <p>Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.</p> <p>&nbsp;</p> <p><span style="color: #000000;"><strong><u>Role Description:</u></strong></span></p> <p><span style="color: #000000;">As a Site Reliability Engineer, you will work with Agile engineering teams to provide production insight into running and operating software at-scale in a globally distributed and highly available cloud based system.</span></p> <p><span style="color: #000000;">You will guide the team to consider resiliency, scalability and operability implications in the choices they make during the development cycle to help foster an ownership in production mentality ("You build it, you own it").</span></p> <p><span style="color: #000000;">You will also own and develop our platform by implementing and championing GitOps principles. You will play a hands-on role helping the team meet technical, operational, schedule, and business requirements.</span></p> <p><span style="color: #000000;">The ideal candidate will be a systems problem solver with a passion for crafting products that deliver incredible customer experiences, have deep experience with infrastructure, operational automation, data driven metrics collection, modern platform management, and a true desire to automate it rather than do it repeatedly.</span></p> <p>&nbsp;</p> <p><span style="color: #000000;"><strong><u>Key Responsibilities</u></strong>:</span></p> <ul> <li><span style="color: #000000;">Design, build, and maintain highly scalable and reliable infrastructure using&nbsp;</span><span style="color: #000000;">Infrastructure-as-Code (IaC).</span></li> <li><span style="color: #000000;">Manage and optimize Kubernetes clusters, leveraging Helm and ArgoCD for efficient application deployment and lifecycle management.</span></li> <li><span style="color: #000000;">Administer and troubleshoot Linux-based systems, ensuring their performance, security,and availability.</span></li> <li><span style="color: #000000;">Work extensively with both GCP and AWS services, architecting and managing&nbsp;</span><span style="color: #000000;">cloud-native solutions.</span></li> <li><span style="color: #000000;">Implement robust observability practices, including monitoring, logging and alerting to proactively identify and resolve issues, using Splunk and Grafana.</span></li> <li><span style="color: #000000;">Develop and maintain automation tools using languages such as Python and Go to&nbsp;</span><span style="color: #000000;">streamline operations and improve efficiency.</span></li> <li><span style="color: #000000;">Provide production support, responding to incidents and outages, and participating in a 24/7 on-call rotation.</span></li> <li><span style="color: #000000;">Troubleshoot complex networking issues and optimize network performance.</span></li> <li><span style="color: #000000;">Engage in communications across all areas of the organization.</span></li> </ul> <p>&nbsp;</p> <p><span style="color: #000000;"><strong><u>Required Qualifications:</u></strong></span></p> <ul> <li><span style="color: #000000;">Strong experience with IaC and CMaC, Terraform (nice to have Terragrunt and Ansible)</span></li> <li><span style="color: #000000;">Deep understanding of Kubernetes and Helm.</span></li> <li><span style="color: #000000;">Extensive experience with Linux administration and troubleshooting.</span></li> <li><span style="color: #000000;">Hands-on experience with GCP and AWS services and cloud-native architectures.</span></li> <li><span style="color: #000000;">Experience in implementing observability solutions.</span></li> <li><span style="color: #000000;">Solid understanding of networking concepts and protocols.</span></li> <li><span style="color: #000000;">Ability to work both independently and collaboratively.</span></li> <li><span style="color: #000000;">Ability to lead and work on projects.</span></li> <li><span style="color: #000000;">Ability to multitask and adapt quickly to changing priorities.</span></li> <li><span style="color: #000000;">Excellent communication and problem-solving skills. We have an international team, so good communication skills are essential.</span></li> <li><span style="color: #000000;">Willingness to participate in a 24/7 on-call rotation.</span></li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;"><strong>Compensation:</strong></span></span></p> <ul> <li><span style="color: #000000;">Salary Range: $140,000 -170,000 base salary per year</span></li> <li><span style="color: #000000;">Bonus Plan</span></li> </ul> <p><span style="color: #000000;"><strong>&nbsp;</strong></span></p> <p><span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;"><strong>Benefits and Perks:</strong></span></span></p> <ul> <li><span style="color: #000000;">Regional specific c</span><span style="color: #000000;">ompetitive benefits</span></li> <li><span style="color: #000000;">Build your own Benefits (BYOB) perk</span></li> <li><span style="color: #000000;">Local events, team building, and development opportunities&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><span style="color: #000000;">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</span></p> <p>&nbsp;</p>