VIP Account Manager at Skillz

<h3 id="About-the-Role" data-local-id="c537263f-1174-4957-ad4b-df1bd92f1d78" data-renderer-start-pos="139"><strong data-renderer-mark="true">About the Role</strong></h3> <p data-renderer-start-pos="155" data-local-id="7df23dd3-3bff-4c14-ae16-033b84af33e5">If you want to build, develop, and see your impact, join Skillz and level up your Career!</p> <p data-renderer-start-pos="246" data-local-id="fac57c29-4c9f-4dbd-9802-c8872f2e3642">Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition.</p> <p data-renderer-start-pos="716" data-local-id="6a04e1e7-37fb-485f-8de3-c1eb43081085">At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">EA</span></span></span>, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">EY</span></span></span>, Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move!</p> <p data-renderer-start-pos="1143" data-local-id="95101ecb-ea9c-491e-9f5e-c4dbc1c5fa39"><strong data-renderer-mark="true">Why Skillz</strong></p> <ul class="ak-ul" data-local-id="e89ff20a-fdaa-4b5a-ba14-61ba1540fc02" data-indent-level="1"> <li> <p data-renderer-start-pos="1157" data-local-id="5bb190d7-494d-4bbc-9119-83eaa1202045">Culture of Impact: Join a united team of builders, creators, innovators, and entrepreneurs driven by the desire to win. At Skillz, we create value, obsess over our product, and make a difference in the world.</p> </li> <li> <p data-renderer-start-pos="1369" data-local-id="a98c0062-2d80-46d1-a54c-35df2a50e681">Comprehensive Benefits: Enjoy peace of mind with our comprehensive benefits package, which includes 100% coverage for medical, dental, and vision expenses for both you and your dependents. Additionally, take advantage of our 401K matching, equity incentives, pre-tax benefit options, and more.</p> </li> <li> <p data-renderer-start-pos="1666" data-local-id="32d9b698-1a1a-4411-a3f0-760b7ecb97b1">Wellness Support: Enhance your well-being with our array of wellness initiatives, including meditation and mental health resources, physical fitness coaching and classes, family planning assistance, health and parenting guidance, virtual therapy sessions, and more.</p> </li> <li> <p data-renderer-start-pos="1935" data-local-id="c5b370d6-3428-422e-ab10-77feaa352a8b">Time off: We offer competitive paid time off (PTO) &amp; company holidays to help you recharge and pursue your passions.</p> </li> <li> <p data-renderer-start-pos="2123" data-local-id="b7de23a4-d2d9-4f46-8f40-c47f59015f32">Las Vegas Headquarters: Skillz strongly believes in a five-day a week, collaborative office environment at our 36,000+ square foot headquarters. Enjoy free breakfast and catered lunches, snacks, a full-size gym with showers, commuter benefits, insurance, team bonding events and many more.&nbsp;</p> </li> <li> <p data-renderer-start-pos="2420" data-local-id="f73f6e35-d7bf-4c79-b376-9db23e70b46a">Recognized Success: Skillz has earned recognition as one of Fast Company's Most Innovative Companies, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">CNBC</span></span></span>'s Disruptor 50, San Francisco Business Times' Best Places to Work, Forbes' Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000 list, and many more.</p> </li> <li> <p data-renderer-start-pos="2719" data-local-id="6a69b52c-9e4a-489d-9b6e-fe4ad20ab9d8">Development Opportunities: We hold our employees to high standards while providing them with professional growth opportunities. We operate like a startup, and encourage all of our employees to collaborate and voice feedback about our product and ways we can improve as a business. We believe in never settling, and that also pertains to your growth.&nbsp;</p> </li> </ul> <p data-renderer-start-pos="3073" data-local-id="27b6b372-b656-4cc7-b8b5-0181e9f74f92"><strong data-renderer-mark="true">Responsibilities&nbsp;</strong></p> <ul class="ak-ul" data-local-id="f373950f-3afc-4614-9a96-42742eeb5250" data-indent-level="1"> <li> <p data-renderer-start-pos="3463" data-local-id="ca38a024-5653-4017-aa9d-c85549da7186">Cultivate meaningful relationships with our most valued players, serving as their trusted consultant and advocate in their gaming experience.</p> </li> <li> <p data-renderer-start-pos="3609" data-local-id="aabc7f18-2618-434a-bab4-5eb8579d9620">Utilize advanced dashboards driven by data science models to precisely target and engage with <span data-highlighted="true" data-vc="highlighted-text">VIP</span> players, ensuring the most relevant interactions.</p> </li> <li> <p data-renderer-start-pos="3760" data-local-id="47631bba-6c39-4451-9c8e-4297c8c3724e">Drive growth in NGR (Net Gaming Revenue) percentage for the <span data-highlighted="true" data-vc="highlighted-text">VIP</span> player base, surpassing predefined targets while reducing <span data-highlighted="true" data-vc="highlighted-text">VIP</span> churn and maintaining a strong retention rate.</p> </li> <li> <p data-renderer-start-pos="3936" data-local-id="071810b8-dae5-4e84-9fbc-046d723ffddc">Possess an in-depth understanding of our <span data-highlighted="true" data-vc="highlighted-text">VIP</span> player base, including their preferences, engagement patterns, and monetization behaviors.</p> </li> <li> <p data-renderer-start-pos="4075" data-local-id="145ca1c4-03f7-4d35-8665-8ab8861aff25">Demonstrate exceptional communication and presentation skills, fostering high-level relationships with our dedicated <span data-highlighted="true" data-vc="highlighted-text">VIP</span> base across various channels.</p> </li> <li> <p data-renderer-start-pos="4229" data-local-id="5040062d-28e8-405d-adf5-e1353b27ef82">Maintain a profound knowledge and enthusiasm for Skillz games, facilitating product-driven focus calls and hosting/attending in-person focus groups with <span data-highlighted="true" data-vc="highlighted-text">VIP</span> players.</p> </li> <li> <p data-renderer-start-pos="4398" data-local-id="dca966b7-5c7a-43f0-8d72-44364a201678">Be available for occasional weekend work to support your <span data-highlighted="true" data-vc="highlighted-text">VIP</span> book of business. Anticipation of future travel as well.</p> </li> <li> <p data-renderer-start-pos="4520" data-local-id="7bfe33e4-87ac-43b8-9173-e420c31fbfe2">Collaborate closely with Marketing, Product, and User Acquisition teams to leverage insights from the <span data-highlighted="true" data-vc="highlighted-text">VIP</span> player base, driving product enhancements and organizational change.</p> </li> <li> <p data-renderer-start-pos="4698" data-local-id="fb70c280-2202-4976-a420-cc40b45533c6">Monitor individual player performance metrics to ensure timely and relevant incentives are extended in alignment with business objectives.</p> </li> <li> <p data-renderer-start-pos="4840" data-local-id="936e15aa-7dc2-409f-b01e-4d1865f7e784">Actively seek and incorporate player feedback, advocating for their needs to inform strategic decisions and drive continuous improvement.&nbsp;</p> </li> </ul> <p data-renderer-start-pos="3167" data-local-id="5b102d9a-5e75-40b3-8f1e-45cd596bc5b8"><strong data-renderer-mark="true">Key Competencies&nbsp;</strong></p> <ul class="ak-ul" data-local-id="6c86be98-f70e-4816-8737-af9691ef868b" data-indent-level="1"> <li> <p data-renderer-start-pos="5002" data-local-id="3e58ea1b-e24c-4ddd-8600-450cec8c6ac9">Excellent verbal and written communication - Ability to communicate internally and externally, modifying tone to fit the situation as needed.</p> </li> <li> <p data-renderer-start-pos="5147" data-local-id="6fce8429-65bc-4cd1-af83-4e55f289c2d4">Self-Motivated - Takes initiative on tasks and drives them to completion.</p> </li> <li> <p data-renderer-start-pos="5224" data-local-id="5da24512-2fa7-45bd-91f9-c68196786fa7">Creative Problem Solver - Develops and applies unique solutions to unique challenges.</p> </li> <li> <p data-renderer-start-pos="5313" data-local-id="0423b5ee-1726-44e3-a20e-71b4b4932829">Organized - Experienced project manager with proven ability to coordinate cross-functional initiatives.</p> </li> <li> <p data-renderer-start-pos="5420" data-local-id="0d9a6a7a-1927-4d2b-8b71-acda28f84706">&nbsp;Culture Fit - Believes in the Skillz mission and is committed to success.</p> </li> </ul> <p data-renderer-start-pos="3223" data-local-id="a23dc508-14fb-4086-b941-61fe1a2afdb5"><strong data-renderer-mark="true">Experience&nbsp;</strong></p> <ul class="ak-ul" data-local-id="3ede710e-d58b-4863-a8d4-f8a1e5bc83f9" data-indent-level="1"> <li> <p data-renderer-start-pos="5513" data-local-id="9e289ccc-36b0-4d48-9972-4f63ed61d6e3">2+ years of experience as a digital <span data-highlighted="true" data-vc="highlighted-text">VIP</span>/Player Development/Account Manager/Executive host for a mobile game, igaming or sportsbook company.</p> </li> <li> <p data-renderer-start-pos="5657" data-local-id="7b93ba32-c16e-4eb6-bbb1-d5fb42867dae">Preferred experience working with Zendesk, Salesforce, or similar CRM software.</p> </li> <li> <p data-renderer-start-pos="5739" data-local-id="112ec36a-4179-46f6-ac85-d65ccadc6746">Demonstrated experience of successfully implementing and scaling engagement initiatives with customers.</p> </li> <li> <p data-renderer-start-pos="5845" data-local-id="e24746ba-9832-4a34-9965-17672ab5984c">Motivated self-starter, driven to achieve growth targets at the individual and team levels.</p> </li> </ul> <p data-renderer-start-pos="3273" data-local-id="2f23cfcd-199c-4619-b1d6-b60718c16659"><strong data-renderer-mark="true">Total Starting Compensation including Base + Bonus:&nbsp;</strong>$95,000</p> <p data-renderer-start-pos="3335" data-local-id="10cc0f3b-5307-4284-8eee-657f72659163"><strong data-renderer-mark="true">Location:</strong> <span class="fabric-background-color-mark" data-renderer-mark="true" data-background-custom-color="#fedec8"><span class="background-color-padding-left background-color-padding-right">Onsite, in Las Vegas, NV, USA&nbsp;</span></span></p> <p data-renderer-start-pos="3417" data-local-id="017e4801-b93a-4b71-be5f-ddf3dd79aee5"><strong data-renderer-mark="true">Travel Requirement: </strong>Less than 10%&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/uptd8zrFsLU" width="560" height="314"></iframe></p> <p><iframe src="https://www.youtube.com/embed/mCdFJpn3YZA?feature=shared" width="560" height="314"></iframe></p> <div id="content" class="highlighter-context page view" data-inline-comments-target="true" data-testid="page-content-only"> <div class="_19pkidpf _2hwx1wug _otyridpf _18u01wug _1bsb1osq"> <div id="main-content" class="wiki-content css-1ugufav e5xcnr80" data-testid="pageContentRendererTestId" data-test-appearance="full-page"> <div class="renderer-overrides"> <div class="ak-renderer-wrapper is-full-page cc-1jke4yk"> <div class="cc-owi2pj"> <div class="ak-renderer-document"> <p data-renderer-start-pos="3664" data-local-id="af6f1e8b-788e-49d3-9120-dda2bf44ffe4">Join Skillz and Let's Redefine the Boundaries of Gaming!</p> <p data-renderer-start-pos="3722" data-local-id="cdebb531-5fef-4cb8-9e54-517963906dd7">Together, we'll create a world where skill, passion, and innovation thrive. We look forward to having you on board!</p> <p data-renderer-start-pos="3841" data-local-id="28fd1cc3-a9bc-40bf-b894-ef3e3c3b982a">Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.</p> </div> </div> </div> </div> </div> <div id="comment-container" class="_kqswstnw _lcxvglyw _c71l12am" data-testid="comment-container"></div> </div> </div> <div id="reading-aids-portal-container" class="_1reoewfl _18m9ewfl _kqswh2mm _1pby1o8a"><span id="cc-reading-aids-highlight-spotlight" class="_tzy4idpf _kqswstnw _lcxvglyw _154i1ter _1ltv1rza _1bsb1rkg _4t3i1474"></span></div> <p>#LI-Onsite &nbsp;#LI-AV1</p><div class="content-conclusion"><p><span style="font-weight: 400;">Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance</span><em><span style="font-weight: 400;">.</span></em></p></div>