Senior Technical Consultant at Bloomreach

<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier&nbsp;<strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the&nbsp;<strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong>&nbsp;customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking&nbsp;<strong data-stringify-type="bold">autonomous search</strong>&nbsp;mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making&nbsp;<strong data-stringify-type="bold">conversational shopping</strong>&nbsp;a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of&nbsp;<strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine —&nbsp;<strong data-stringify-type="bold">Loomi </strong>— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><h3>About the Role:</h3> <p>As our products continue to evolve and our customer base grows, we are seeking an experienced <strong>Senior</strong> <strong>Technical Consultant</strong> who can lead the technical implementation of our Bloomreach Marketing and Search platforms ensuring customer success and delivering value from day one. This role combines the jobs of a technical engineering lead and a consultant. Our Technical Consultants work with both internal and customer teams to guide the technical integrations process, assist with technical problem solving, help manage and prioritize technical issues, assess business risks, and consult on best practices. A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role.</p> <h3><strong>What you'll do:</strong></h3> <ul> <li>Effectively communicate project requirements with a diverse group of roles within our customer's organization</li> <li>Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed</li> <li>Lead the technical integration of our products using web technologies such as Javascript, HTML, CSS, and SQL</li> <li>Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile front­end issues to back­end performance optimizations</li> <li>Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements</li> <li>Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available</li> <li>Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups</li> <li>Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)</li> <li>Validate functional discovery, scope, and solution design decisions for product integrations</li> <li>Develop repeatable and scalable processes to improve project quality</li> <li>Work with internal Support teams to resolve account issues on an as needed basis</li> </ul> <h3><strong>What you'll bring:</strong></h3> <ul> <li>5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills</li> <li>Being detail ­oriented, with strong technical problem ­solving and debugging skills</li> <li>BS in Information Systems/Computer Science, or equivalent degree</li> <li>Experience with data imports, data transformations, and data transfers (API, SFTP) is required</li> <li>Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required. Backend coding experience (node.js, Python, SQL, BigQuery) is an asset</li> <li>Experience with Tag managers such Google Tag Manager and Tealium is seen as a benefit</li> <li>Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired</li> <li>Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential</li> <li>Experience with building out marketing automation use cases and supporting email warmups is desired but not essential</li> </ul> <h3><strong>Excited? Join us and transform the future of commerce experiences.</strong></h3> <p>The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.</p> <h3>Regional benefits:</h3> <ul> <li>Health care including medical, dental, and vision insurance</li> <li>401k plan with employer contribution</li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-AB1</span></p><div class="content-conclusion"><h2 style="text-align: justify;"><span style="font-size: 18pt;">More things you'll like about Bloomreach:</span></h2> <h3 style="text-align: justify;"><strong>Culture:</strong></h3> <ul> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.&nbsp;</span></div> </li> <li> <div><span style="font-weight: 400;">We have defined our </span><a href="https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&amp;utm_medium=Job-Description&amp;utm_content=Hyperlink-1" target="_blank"><span style="font-weight: 400;">5 values</span></a><span style="font-weight: 400;"> and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.&nbsp;</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We believe in flexible working hours to accommodate your working style.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We work virtual-first with several Bloomreach Hubs available across three continents.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We organize company events to experience the global spirit of the company and get excited about what's ahead.</span></div> </li> <li data-stringify-indent="0" data-stringify-border="0"> <div>We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.</div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">The </span><a href="https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm" target="_blank"><span style="font-weight: 400;">Bloomreach Glassdoor page</span></a><span style="font-weight: 400;"> elaborates on our stellar 4.7/5 rating. The <a href="https://www.comparably.com/companies/bloomreach" target="_blank">Bloomreach Comparably page</a> Culture score is even higher at 4.9/5</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Personal Development:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing &amp; updating competency maps for select functions.</span></div> </li> <li> <div><span style="font-weight: 400;">Our resident communication coach </span><a href="https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/" target="_blank"><span style="font-weight: 400;">Ivo Večeřa</span></a><span style="font-weight: 400;"> is available to help navigate work-related communications &amp; decision-making challenges.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Well-being:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Subscription to Calm - sleep and meditation app.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We facilitate sports, yoga, and meditation opportunities for each other.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Extended parental leave up to 26 calendar weeks for Primary Caregivers.*</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Compensation:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Everyone gets to participate in the company's success through the company performance bonus.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We offer an employee referral bonus of up to $3,000!</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We reward &amp; celebrate work anniversaries -- Bloomversaries!*</span></div> </li> </ul> <p style="text-align: justify;"><em><span style="font-weight: 400;">(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)</span></em></p> <p style="text-align: justify;"><strong>Excited? Join us and transform the future of commerce experiences!</strong></p> <p style="text-align: justify;"><span style="font-weight: 400;"><em>If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!</em></span></p> <hr> <p style="text-align: justify;"><em><span style="font-weight: 400;">Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.</span></em></p> <p style="text-align: justify;"><span style="color: rgb(236, 240, 241);">#LI-Remote</span></p></div>