Software Engineer II (Infrastructure) at Iterable

<div class="content-intro"><p>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.</p> <p>Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of <a href="https://www.inc.com/best-workplaces/2022">Inc’s Best Workplaces</a> and <a href="https://iterable.com/blog/inc-names-iterable-one-of-americas-fastest-growing-companies/">Fastest Growing Companies</a>, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on<a href="https://blog.wealthfront.com/announcing-2021-career-launching-companies/"> Wealthfront’s Career Launching Companies List</a> and has held a top 10 ranking on the<a href="https://wearegirlsclub.com/top-25-companies-where-women-want-to-work/"> Top 25 Companies Where Women Want to Work</a>.</p> <p>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our<a href="https://iterable.com/culture/"> Culture</a> and<a href="https://iterable.com/company/"> About Us</a> pages. Let’s shape the future of customer engagement together!</p></div><p><span style="font-family: arial, helvetica, sans-serif;"><strong>How you will make an impact:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;">As a Software Engineer II, Infrastructure on the Queueing and DBOps team, you’ll:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Help operate the infrastructure behind Iterable’s mission‑critical data systems, including high-throughput <strong>Apache Pulsar</strong> clusters, <strong>RDS Postgres/Aurora</strong>, <strong>Elasticache/Valkey</strong>, and <strong>OpenSearch</strong>.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Implement <strong>safe, automated patterns</strong> for upgrades, migrations, and configuration changes (e.g., blue‑green and rolling deployments) that keep our uptime and data integrity SLOs.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Build and evolve <strong>Terraform/IaC modules</strong> and other “golden path” tooling that make it easy for engineering teams to adopt our platforms safely and consistently.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Partner closely with our backend engineers to provide the infrastructure foundations for libraries and features, including rate limiting, database caching, and CDC pipelines.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">You’ll work in a small, high‑impact team where your decisions directly influence Iterable’s reliability, costs, and ability to ship new data-powered features.</span></p> <h4><span style="font-family: arial, helvetica, sans-serif;"><strong>What you’ll do</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Run a reliable data infrastructure at scale</strong></span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Operate production Pulsar, database, caching, and search clusters with a focus on high availability, performance, and predictable behavior.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Implement and refine alerting, dashboards, and runbooks to catch issues early and reduce incident MTTR.</span></li> </ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Standardize and automate infrastructure patterns</strong></span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Extend and maintain Terraform modules and other shared tooling used across engineering for team-owned services.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Drive consistency in how environments are provisioned and configured, reducing drift and simplifying audits, upgrades, and troubleshooting.</span></li> </ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Deliver safer upgrades and migrations</strong></span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Contribute to zero‑downtime upgrade strategies for all team-owned infrastructure</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Support strategic migrations with high‑quality plans, test coverage, and rollout mechanics.</span></li> </ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><strong>Level up reliability and on‑call</strong></span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Participate in the on‑call rotation for Queuing and DBOps infrastructure, owning incident response and follow‑ups for your domains.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Turn incident learnings into durable improvements in tooling, automation, and documentation.</span></li> </ul> </ul> <h4><span style="font-family: arial, helvetica, sans-serif;"><strong>Required Core Competencies &amp; Proficiencies</strong></span></h4> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Have <strong>2+ years</strong> of experience as a Software Engineer, Infrastructure / SRE / Platform engineer, or similar role.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Have hands‑on experience operating <strong>cloud infrastructure</strong> (ideally AWS) in production, including at least one of:</span></li> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Managed databases (Postgres/Aurora or similar)</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Distributed queues/streaming systems</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Caching systems</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Search or analytics datastores&nbsp;</span></li> </ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Are comfortable writing production code in at least one modern language; experience with <strong>Python and/or Golang and/or Java</strong>&nbsp;is a plus.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Have practical experience with <strong>Infrastructure as Code</strong> (Terraform strongly preferred) and CI/CD pipelines.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Enjoy debugging complex distributed systems and tracking down performance bottlenecks across services, databases, and queues.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Communicate clearly with both infra and backend engineers and are comfortable collaborating across teams.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Bring a <strong>growth mindset</strong> and a bias toward automation, simplification, and long‑term reliability over one‑off fixes.</span></li> </ul> <p><strong>What we offer&nbsp;</strong></p> <ul> <li>Competitive salaries &amp; meaningful equity</li> <li>Private Medical Insurance</li> <li>Life/Risk Assurance</li> <li>Meal Allowance: 8.55€ per day</li> <li>Community Days (days for us to give back to the community)&nbsp;</li> <li>Paid Annual Leave (22 days)</li> <li>Global Lifestyle Reimbursement Account</li> <li>Paid Sabbatical</li> <li>Complete laptop workstation</li> </ul><div class="content-conclusion"><p><strong data-stringify-type="bold">Recruitment Disclaimer:</strong></p> <p>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:</p> <ul> <li>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.</li> <li>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).</li> <li>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.</li> </ul> <p>You may see all job vacancies on our official Iterable channels:</p> <ul> <li>Official Iterable website, Careers page: <a href="https://iterable.com/careers/">https://iterable.com/careers/</a></li> <li>Official LinkedIn Jobs page: <a href="https://www.linkedin.com/company/iterable/jobs/">https://www.linkedin.com/company/iterable/jobs/</a></li> </ul> <p>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at <strong><a class="c-link" href="mailto:[email protected]" target="_blank" data-stringify-link="mailto:[email protected]" data-sk="tooltip_parent">[email protected]</a>&nbsp;</strong>upon receiving a suspicious job offer.</p> <p>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.<span style="font-weight: 400;"><br><br>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.</span></p></div>