Technical Program Manager II - Enterprise at Axon

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p data-start="62" data-end="364"><strong data-start="62" data-end="75">Location:</strong> We are hiring in all Axon hub sites (Boston, Atlanta, New York City, Seattle, Sterling, and Scottsdale). When staff is not traveling, they are expected to be in the office at least 1 day a week.<br data-start="202" data-end="205"><strong data-start="205" data-end="216">Travel:</strong> 20–40% (domestic) – onsite with Enterprise customers<br data-start="269" data-end="272"><strong data-start="272" data-end="287">Reports to:</strong> Sr Director of Professional Service, Enterprise<br data-start="335" data-end="338"><strong data-start="338" data-end="357">Direct Reports:</strong> None</p> <hr data-start="366" data-end="369"> <h2 data-section-id="1wct3r9" data-start="371" data-end="388">About the Role</h2> <p data-start="390" data-end="726">As a Technical Program Manager II at Axon, you will help deliver complex enterprise deployments for our Strategic Enterprise customers. You’ll partner with customers, product, engineering, and delivery teams to coordinate programs from planning through deployment and adoption—ensuring successful execution and strong customer outcomes.</p> <p data-start="728" data-end="1064">This role operates in fast-paced, customer-facing environments where priorities may shift and collaboration is critical. You’ll help bring structure to complex programs, proactively manage dependencies and risks, and maintain alignment across cross-functional teams while balancing customer needs with product and operational realities.</p> <p data-start="1066" data-end="1343">Success in this role comes from strong execution, effective communication, and a willingness to learn and grow in high-impact environments. If you enjoy solving problems, coordinating across teams, and delivering technology that makes a real-world impact, this role is for you.</p> <hr data-start="1345" data-end="1348"> <h2 data-section-id="1wajri6" data-start="1350" data-end="1367">What You’ll Do</h2> <ul data-start="1369" data-end="2717"> <li data-section-id="knoh2l" data-start="1369" data-end="1547">Support end-to-end delivery of enterprise-scale programs for Strategic and Global customers, helping drive execution from planning through deployment, acceptance, and adoption.</li> <li data-section-id="ilxpdh" data-start="1548" data-end="1684">Manage multiple workstreams simultaneously, tracking scope, timelines, dependencies, and risks to ensure successful delivery outcomes.</li> <li data-section-id="1bihemx" data-start="1685" data-end="1816">Partner with Product and Engineering teams to help translate customer and regulatory requirements into actionable delivery plans.</li> <li data-section-id="1iz7ku9" data-start="1817" data-end="1979">Serve as a key point of coordination for customers and internal stakeholders, helping maintain alignment, communication, and accountability throughout delivery.</li> <li data-section-id="abfsou" data-start="1980" data-end="2096">Collaborate across Sales, PSO, Engineering, Product, and external partners to support effective program execution.</li> <li data-section-id="f9t4h7" data-start="2097" data-end="2202">Identify risks, blockers, and dependencies early and work with stakeholders to drive timely resolution.</li> <li data-section-id="1pnohxw" data-start="2203" data-end="2315">Support program-level change management by helping adapt plans and communicate impacts as requirements evolve.</li> <li data-section-id="1429zdm" data-start="2316" data-end="2422">Communicate technical and operational updates clearly to technical, operational, and customer audiences.</li> <li data-section-id="y643ix" data-start="2423" data-end="2559">Contribute to continuous improvement efforts by identifying opportunities to improve delivery processes, tools, and team coordination.</li> <li data-section-id="nplpam" data-start="2560" data-end="2717">Support a collaborative team culture by sharing knowledge, documenting lessons learned, and contributing to operational excellence across the organization.</li> </ul> <hr data-start="2719" data-end="2722"> <h2 data-section-id="1uwd9qn" data-start="2724" data-end="2749">What We’re Looking For</h2> <h3 data-section-id="th2qvw" data-start="2751" data-end="2774">Experience &amp; Skills</h3> <ul data-start="2776" data-end="3971"> <li data-section-id="15oklar" data-start="2776" data-end="2932">5+ years of experience supporting or leading technical programs in enterprise SaaS, hardware-enabled platforms, or customer-facing technical environments.</li> <li data-section-id="dmfy9g" data-start="2933" data-end="3052">Experience coordinating cross-functional projects or deployments involving multiple stakeholders and technical teams.</li> <li data-section-id="155ib5l" data-start="3053" data-end="3169">Strong foundational program management skills, including scope, schedule, risk, dependency, and change management.</li> <li data-section-id="13z89zy" data-start="3170" data-end="3293">Experience working cross-functionally with Product, Engineering, Sales, Customer Success, or Professional Services teams.</li> <li data-section-id="2xhnf8" data-start="3294" data-end="3406">Ability to operate effectively in fast-moving environments with changing priorities and evolving requirements.</li> <li data-section-id="19hqz93" data-start="3407" data-end="3521">Strong communication skills, including the ability to explain technical concepts clearly to different audiences.</li> <li data-section-id="111s8wv" data-start="3522" data-end="3635">Demonstrated ability to manage multiple priorities while maintaining attention to detail and execution quality.</li> <li data-section-id="569ihg" data-start="3636" data-end="3719">Analytical and problem-solving skills with a practical, customer-focused mindset.</li> <li data-section-id="1ngkkef" data-start="3720" data-end="3814">Interest in improving operational processes and contributing to scalable delivery practices.</li> <li data-section-id="kx0qad" data-start="3815" data-end="3971">Bachelor’s degree in Business, Engineering, Information Systems, or equivalent practical experience; PMP certification or equivalent experience preferred.</li> </ul> <hr data-start="3973" data-end="3976"> <h2 data-section-id="ncdof2" data-start="3978" data-end="4016">How We Work (Axon Values in Action)</h2> <ul data-start="4018" data-end="5017"> <li data-section-id="9hgqr4" data-start="4018" data-end="4141"><strong data-start="4020" data-end="4034">Win Right:</strong> Helps drive successful Enterprise deployments through strong execution, collaboration, and customer focus.</li> <li data-section-id="pmia1x" data-start="4142" data-end="4285"><strong data-start="4144" data-end="4155">Own It:</strong> Takes accountability for assigned programs and workstreams, follows through on commitments, and proactively addresses challenges.</li> <li data-section-id="1hv9wly" data-start="4286" data-end="4436"><strong data-start="4288" data-end="4304">Be Obsessed:</strong> Builds positive customer relationships, listens actively, and supports customers through complex technical and operational changes.</li> <li data-section-id="to2s2w" data-start="4437" data-end="4586"><strong data-start="4439" data-end="4455">Join Forces:</strong> Collaborates effectively across Sales, Product, Customer Success, Engineering, and PSO teams to support aligned delivery outcomes.</li> <li data-section-id="1busedx" data-start="4587" data-end="4745"><strong data-start="4589" data-end="4603">Boldly Go:</strong> Learns Axon products and enterprise delivery practices quickly while helping identify opportunities to improve customer and team experiences.</li> <li data-section-id="rq9mbj" data-start="4746" data-end="4885"><strong data-start="4748" data-end="4766">Expect Candor:</strong> Communicates openly and clearly, raises concerns early, and contributes constructively to problem-solving discussions.</li> <li data-section-id="1dbeokp" data-start="4886" data-end="5017"><strong data-start="4888" data-end="4900">Aim Far:</strong> Contributes to scalable delivery practices and continuously develops program management and leadership capabilities.</li> </ul> <hr data-start="5019" data-end="5022"> <h2 data-section-id="t26yvn" data-start="5024" data-end="5050">What Success Looks Like</h2> <p data-start="5052" data-end="5083">A successful Enterprise TPM II:</p> <ul data-start="5085" data-end="5613"> <li data-section-id="1wex8na" data-start="5085" data-end="5204">Successfully supports delivery of complex enterprise programs with consistent execution and strong customer outcomes.</li> <li data-section-id="185gyek" data-start="5205" data-end="5297">Demonstrates ownership, organization, and sound judgment in dynamic delivery environments.</li> <li data-section-id="1i8djvr" data-start="5298" data-end="5410">Builds trust with customers and cross-functional teams through proactive communication and reliable execution.</li> <li data-section-id="1grzuu1" data-start="5411" data-end="5501">Effectively manages changing priorities while maintaining alignment across stakeholders.</li> <li data-section-id="17l8u4r" data-start="5502" data-end="5613">Contributes to process improvements and helps strengthen scalable delivery practices across the organization.</li> </ul> <hr data-start="5615" data-end="5618"> <h2 data-section-id="1c9lsu1" data-start="5620" data-end="5644">Why This Role Matters</h2> <p data-start="5646" data-end="5899">Axon’s Enterprise customers rely on technology that performs in high-stakes, real-world environments. This role helps ensure enterprise deployments are delivered effectively, adopted successfully, and supported through strong coordination and execution.</p> <p data-start="5901" data-end="6112" data-is-last-node="" data-is-only-node="">As a Technical Program Manager II, you play an important role in connecting customer needs, cross-functional execution, and mission impact—helping Axon deliver technology that protects life when it matters most.</p> <p>&nbsp;</p><div class="content-conclusion"><p>Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.</p> <p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p> <p><strong>Important Notes</strong></p> <p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</em></p> <p><em>Some roles may also require legal eligibility to work in a firearms environment.</em></p> <p><em>We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at&nbsp;<strong data-stringify-type="bold"><a class="c-link c-link--underline" href="mailto:[email protected]" target="_blank" data-stringify-link="mailto:[email protected]" data-sk="tooltip_parent">[email protected]</a></strong>&nbsp;or via our&nbsp;<a class="c-link c-link--underline" href="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" target="_blank" data-stringify-link="https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" data-sk="tooltip_parent">Axon Privacy Web Form</a>. For more information, please see the Your California Privacy Rights section of our&nbsp;<a class="c-link c-link--underline" href="https://www.axon.com/candidateprivacypolicy" target="_blank" data-stringify-link="https://www.axon.com/candidateprivacypolicy" data-sk="tooltip_parent">Applicant and Candidate Privacy Notice.</a></em></p> <p><em>Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.</em></p> <p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email <a href="mailto:[email protected]">[email protected]. </a>&nbsp;Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</em></p> <p>Phishing alert:&nbsp; Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.&nbsp; All legitimate job openings are listed on our official careers page at <a href="https://www.axon.com/careers">https://www.axon.com/careers</a>. &nbsp;If you receive a suspicious offer or outreach from an email address that is not <strong>@axon.com</strong>, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to <a href="mailto:[email protected]">[email protected]</a>.</p> <p>&nbsp;</p></div>