Account Manager at OpenTable

<p>With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.&nbsp;</p> <p>Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.</p> <h4><strong>About the Job</strong></h4> <p>As an Account Manager, you will act as a trusted restaurant consultant and manage a diverse portfolio of accounts throughout the Washington, DC area. You will champion our restaurant partners by managing the full post-sale customer lifecycle, helping them optimize reservation flows, improve operations, and maximize revenue. By driving meaningful product adoption and gathering crucial feedback for our upgrades, you will have a tangible impact on the success of both local businesses and our global network. This role involves significant time in the field to cultivate strong, in-person relationships primarily in DC, and secondarily in the Maryland and Virginia region. This hire must be located in Washington, DC or metro commutable suburbs.</p> <h4><strong>Responsibilities</strong></h4> <ul> <li>Serve as a strategic advisor to restaurant partners by cultivating relationships, conducting data-driven business reviews, and acting as the primary contact for customer inquiries.</li> <li>Achieve quarterly sales and retention objectives by identifying opportunities to provide premium marketing tools and aiding in contract renewals.</li> <li>Optimize restaurant operations by assisting with system configurations and educating operators on actionable industry trends.</li> <li>Collaborate with your Account Executive counterparts through an account management lens, embodying OpenTable’s #WinAsOne value.</li> <li>Collaborate cross-functionally with marketing on occasional promotional programs.</li> <li>Provide crucial product feedback by capturing restaurant feature requests and functionality requirements to guide future system upgrades.</li> <li>Conduct regular in-person meetings with restaurant partners in your market, dedicating up to 75% of your time to in-person field engagements.</li> <li>Strengthen local community presence by representing OpenTable at industry events, expected less than 10% of time.</li> </ul> <h4><strong>&nbsp;Minimum Qualifications</strong></h4> <ul> <li>3+ years of account management, customer service, or equivalent experience within a restaurant or hospitality environment; restaurant experience preferred.</li> <li>Comprehensive understanding of restaurant operations and management, including familiarity with Profit and Loss financial statements, specifically around marketing and ROI.</li> <li>Proven ability to handle business objections, utilize a consultative sales approach, conduct marketing and ROI analyses, and effectively present data-driven insights.</li> <li>Excellent organizational, communication, and interpersonal skills, with the ability to manage time effectively while working independently in a remote or field setting.</li> <li>Proficiency with modern productivity tools, including Google suite (Sheets, Docs, etc.) and Apple operating systems, as well as experience tracking activity in customer relationship management (CRM) software such as Salesforce.</li> </ul> <h4><strong>&nbsp;Preferred Qualifications</strong></h4> <ul> <li>Advanced analytical skills with a strong track record of identifying new business opportunities within existing client portfolios.</li> <li>Experience collaborating seamlessly across multiple departments to achieve strategic results in a fast-paced environment.</li> <li>Demonstrated ability to lead training sessions and deliver compelling presentations to business operators and leadership groups.</li> <li>High adaptability and appreciation for working in an innovative, forward-thinking environment.</li> <li>Familiarity with the local hospitality and restaurant landscape in the Washington, DC market.</li> </ul> <h4><strong>Benefits and Perks</strong></h4> <ul> <li>Work from (almost) anywhere for up to 20 days per year</li> <li>Focus on mental health and well-being:</li> <ul> <li>Company-paid therapy sessions through SpringHealth</li> <li>Company-paid subscription to Headspace</li> <li>Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)</li> </ul> <li>Paid parental leave</li> <li>Generous paid vacation + time off for your birthday</li> <li>Paid volunteer time</li> <li>Focus on your career growth:</li> <ul> <li>Development Dollars</li> <li>Leadership development</li> <li>Access to thousands of on-demand e-learnings</li> </ul> <li>Travel Discounts</li> <li>Employee Resource Groups</li> <li>Competitive retirement and health plans</li> </ul> <p>Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p>There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is <strong>$85,000 - $90,000 USD</strong>.</p> <p>We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.</p> <p><strong>Work Environment &amp; Flexibility</strong></p> <p>At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.</p> <p><strong>Inclusion</strong></p> <p>We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.</p> <p>If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.</p> <p>#LI-Hybrid<br>#LI-CW2</p>