Technical Assistance Associate - German Speaking at Interactive Brokers

<div class="content-intro"><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><h3>&nbsp;</h3> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.</span></p> <p>Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”&nbsp;&nbsp;</p> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Responsibilities</span></span><u style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br></span></u></strong></p> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Providing support to clients through phone, chats, and tickets</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Technical and functional support for the Interactive Brokers’ platforms</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Desktop applications (Windows, macOS, and Linux)</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Mobile applications (Android and iOS)</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Troubleshooting and support for Interactive Brokers’ web-based offerings</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Problem management with a focus on wide-scale technical issues</span></li> </ul> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><u style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br></span></u><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Requirements</span></span><u style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br></span></u></strong></p> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Languages: fluency in English and German or French</span><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;is a must. Any other European language is a plus.</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Bachelor’s degree, preferred if in a technical field.</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">2+ years in client facing support role</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">2+ years’ experience working with Windows, and Mac, software support, connectivity support</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Excellent verbal and written communication skills and the ability to work effectively in a team environment</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Experience working with support ticketing systems</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Adaptable to a constantly changing technical environment</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Initiative and desire to learn new skills/technologies and remain up to date with the latest trends</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">A genuine passion for solving technical problems</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Experience with financial products and services is a plus.</span></li> </ul> <p style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Benefits<br></span></strong></p> <ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Career support and development</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Salary commensurate with experience</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Performance-based discretionary cash bonus scheme</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Discretionary stock grant</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Group Life Assurance cover</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Group Income Protection</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Gross pension scheme at 5% employer, 4% employee</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Hybrid working model</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Daily company subsidised lunch and healthy snack options throughout the day (when working </span><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">from the office)</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Corporate events</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Travel season ticket loans</span></li> <li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Cycle to work scheme</span></li> </ul> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</h3> <h3 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><em style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">*On successful completion of the probationary period</span></em></h3> <p><em style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;"><span style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><em>Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.</em></span></em></p>