IT Support Engineer at Custom Computer Specialists

<div class="content-intro"><p><strong>We are a growing IT company; a great place to start and grow your career!</strong></p> <p>CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.</p></div><p>&nbsp;</p> <p data-start="119" data-end="377">We’re seeking an <strong data-start="136" data-end="159">IT Support Engineer</strong> to provide hands-on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments.</p> <p data-start="119" data-end="377"><strong><u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</u></strong></p> <h3 data-section-id="187pcd9" data-start="384" data-end="406">What You’ll Do</h3> <ul data-start="407" data-end="828"> <li data-section-id="11hdo31" data-start="407" data-end="470">Provide Tier 1–3 support for devices, software, and systems</li> <li data-section-id="u35yf2" data-start="471" data-end="526">Troubleshoot hardware, software, and network issues</li> <li data-section-id="fsh9lo" data-start="527" data-end="567">Manage service tickets and meet SLAs</li> <li data-section-id="1xfammv" data-start="568" data-end="619">Support Microsoft 365, Windows OS, and Azure AD</li> <li data-section-id="ma1c1c" data-start="620" data-end="678">Handle user account setup, onboarding, and offboarding</li> <li data-section-id="12etknn" data-start="679" data-end="729">Assist with networking (VPN, Wi-Fi, firewalls)</li> <li data-section-id="1q6u8cm" data-start="730" data-end="783">Perform system updates, patching, and maintenance</li> <li data-section-id="k5r58x" data-start="784" data-end="828">Document issues and escalate when needed</li> <li data-section-id="k5r58x" data-start="784" data-end="828">Perform other job-related duties as assigned</li> </ul> <h3 data-section-id="er13z3" data-start="835" data-end="857"><strong><u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</u></strong></h3> <h3 data-section-id="er13z3" data-start="835" data-end="857">What You Bring</h3> <ul data-start="858" data-end="1141"> <li data-section-id="3dfv9s" data-start="858" data-end="909">2–5 years of IT support or help desk experience</li> <li data-section-id="1sa8g4w" data-start="910" data-end="959">Strong knowledge of Windows and Microsoft 365</li> <li data-section-id="1rdfyoc" data-start="960" data-end="1015">Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)</li> <li data-section-id="3l2nvm" data-start="1016" data-end="1070">Experience with ticketing systems and remote tools</li> <li data-section-id="1uvkyur" data-start="1071" data-end="1141">Strong troubleshooting, communication, and customer service skills</li> </ul> <h3 data-section-id="swvv2e" data-start="1148" data-end="1168"><strong><u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</u></strong></h3> <h3 data-section-id="swvv2e" data-start="1148" data-end="1168"><strong>Bonus Points If You Have:</strong></h3> <ul data-start="1169" data-end="1311"> <li data-section-id="1c9yzz7" data-start="1169" data-end="1211">Experience with Azure, Intune, or SCCM</li> <li data-section-id="1xqrqau" data-start="1212" data-end="1258">Exposure to cybersecurity tools (MFA, EDR)</li> <li data-section-id="knm9hg" data-start="1259" data-end="1311">Certifications (CompTIA A+, Network+, Microsoft)</li> </ul> <h3 data-section-id="1uo474h" data-start="1318" data-end="1341"><strong><u>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</u></strong></h3> <h3 data-section-id="1uo474h" data-start="1318" data-end="1341">Additional Info</h3> <ul data-start="1342" data-end="1421"> <li data-section-id="2og5fb" data-start="1342" data-end="1378">Mix of onsite and remote support</li> <li data-section-id="17b6ntk" data-start="1379" data-end="1421">Occasional after-hours or on-call work</li> </ul> <p>&nbsp;</p> <p>#IND</p><div class="content-conclusion"><p></p> <h2><strong>CCS Offers:</strong></h2> <ul> <li>Competitive salaries</li> <li>Comprehensive benefits including: <ul> <li>Medical and dental plans</li> <li>Company paid vision and short and long term disability plans</li> <li>Flexible spending programs including Healthcare, Dependent Care, Transit and Parking</li> <li>401K with employer match</li> <li>Tuition reimbursement</li> <li>Onsite fitness center (or gym membership reimbursement for client or satellite based employees)</li> <li>Company paid life Insurance</li> <li>Paid holidays and vacation</li> <li>Technical certification gift card rewards program</li> </ul> </li> </ul> <p>Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!&nbsp; We are great place to start your IT career!</p> <h2><strong>EEO Statement:</strong></h2> <p>Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.&nbsp;&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. &nbsp;To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact&nbsp;<a href="mailto:[email protected]"><u>[email protected]</u></a>&nbsp;or 631-864-6699.</p> <p></p></div>