Temporary Patient Care Coordinator at Axle

<section style="font-size: 10.0pt; font-family: 'Tahoma',sans-serif;"> <div> <p>(ID: 2026-3627)</p> <p>&nbsp;</p> <div> <p><strong>Axle</strong> is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).</p> </div> <p>&nbsp;</p> <div> <p><strong>Axle</strong> is seeking a<em><strong> Temporary</strong></em> <strong><em>Patient Care Coordinator</em></strong> to join our vibrant team at the National Institutes of Health (NIH) supporting the <strong>Bethesda, MD</strong></p> </div> <p>&nbsp;</p> <div> <p><strong>Benefits We Offer:</strong></p> <ul> <li>100% Medical, Dental &amp; Vision Coverage for Employees</li> <li>Paid Time Off and Paid Holidays</li> <li>401K match up to 5%</li> <li>Educational Benefits for Career Growth</li> <li>Employee Referral Bonus</li> <li>Flexible Spending Accounts: <ul> <li>Healthcare (FSA)</li> <li>Parking Reimbursement Account (PRK)</li> <li>Dependent Care Assistant Program (DCAP)</li> <li>Transportation Reimbursement Account (TRN)</li> </ul> </li> </ul> </div> <div class="ck-content" style="font-family: Segoe UI; font-size: 11pt;" data-wrapper="true"> <h3 data-section-id="1f6zw8s" data-start="330" data-end="351"><span style="font-family: Tahoma; font-size: 10pt;">Position Overview</span></h3> <p style="margin: 0;" data-start="352" data-end="537"><span style="font-family: Tahoma; font-size: 10pt;">We are seeking a <strong>TEMP</strong> <strong data-start="369" data-end="397">Patient Care Coordinator</strong> to support clinical research activities within the Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD).</span></p> <p style="margin: 0;" data-start="539" data-end="791"><span style="font-family: Tahoma; font-size: 10pt;">This position will serve as a primary point of contact for research participants and will coordinate patient scheduling, referrals, travel, admissions, clinical appointments, and other administrative activities associated with NICHD research protocols.</span></p> <p style="margin: 0;" data-start="793" data-end="1068"><span style="font-family: Tahoma; font-size: 10pt;">The Patient Care Coordinator will work closely with investigators, physicians, nurses, clinical research coordinators, patients, families, and other clinical staff to ensure participants receive timely and coordinated support throughout their involvement in research studies.</span></p> <h3 data-section-id="164ueu3" data-start="1070" data-end="1094"><span style="font-family: Tahoma; font-size: 10pt;">Key Responsibilities</span></h3> <ul data-start="1095" data-end="2286"> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee6598a508799d6da95fad1f026681298" data-section-id="1xf0z3c" data-start="1095" data-end="1199"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Coordinate the recruitment, scheduling, travel, lodging, and admission of research study participants.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb740fadcf1bd574520d912264d9d5e0e" data-section-id="jwk909" data-start="1200" data-end="1294"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Serve as a primary point of contact for patients participating in clinical research studies.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0574218a332891bf9421390e630a2c66" data-section-id="b1c1ep" data-start="1295" data-end="1445"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Coordinate patient schedules with physicians, nurses, investigators, clinical research coordinators, testing personnel, and outpatient clinic staff.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e27e10784afa01af8b40be87e3ab4d8db" data-section-id="sglqfn" data-start="1446" data-end="1566"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Schedule new patient screening appointments, procedures, imaging studies, outpatient visits, and inpatient admissions.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e311533982e77f3d77a884a42701ed543" data-section-id="1x8f4om" data-start="1567" data-end="1652"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain calendars and shared calendars for clinical staff and research activities.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eacd6be2f006b1fd851851b9951336bc6" data-section-id="186zof1" data-start="1653" data-end="1815"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain the Reproductive Endocrinology patient calendar, including incoming and departing patients, clinic support, and pre- and post-examination coordination.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ebdfe3f200a11dc5d3318a72dc30ddbc6" data-section-id="pyjqr5" data-start="1816" data-end="1900"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Send appointment reminders and follow up with patients regarding scheduled visits.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e555733bd7921757205215d39480fba4a" data-section-id="1pgr783" data-start="1901" data-end="1983"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Coordinate patient travel and lodging and maintain related travel documentation.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7af3a95c3b74ff8b3892f75d3efa86aa" data-section-id="8xcsot" data-start="1984" data-end="2060"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Assist with chart preparation for surgeries and post-operative admissions.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eec682f1266939555f0de4a30789ade3a" data-section-id="hwvzr" data-start="2061" data-end="2127"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Request interpreter services for returning patients when needed.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ed3cc3a589253c8e3fecc26a1d4bcb20f" data-section-id="6c3ldo" data-start="2128" data-end="2286"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Support clinical studies involving subject enrollment, longitudinal monitoring, study data, sample collection, consent-related coordination, and data entry.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e925be345e775bb6c6e55ee06313bc6f3" data-section-id="3kyh1k" data-start="2325" data-end="2451"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain ongoing communication with patients, families, caregivers, healthcare providers, investigators, and research staff.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e17f07d7a9c51255c3ef5a04b1591c89b" data-section-id="1b5gadh" data-start="2452" data-end="2562"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Respond to patient phone calls and emails and appropriately prioritize urgent, emergent, and routine issues.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee05e43ace10d9bc15cacb640222ad56a" data-section-id="l521d3" data-start="2563" data-end="2655"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Triage patient questions and concerns to the appropriate clinical or research team member.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e382fda8201ebc08179794c0911d77e1f" data-section-id="leeayo" data-start="2656" data-end="2730"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Explain relevant study policies and procedures to research participants.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e35f762877d84d8e58441237e04971616" data-section-id="dpi009" data-start="2731" data-end="2812"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Serve as a point of contact for patient questions regarding research protocols.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb48ee4a4cf3b84557936c383ce7c7f32" data-section-id="149pn64" data-start="2813" data-end="2918"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Communicate protocol information to patients within the context of applicable eligibility requirements.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e562473db2b7baa0aa346d302d8effc9e" data-section-id="l9b4ly" data-start="2919" data-end="3016"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Prepare correspondence requiring an understanding of clinical or technical program information.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="efa27f408e5ca2122a0f804eff0afae8c" data-section-id="9987tw" data-start="3049" data-end="3129"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Review incoming patient referrals and ensure required information is complete.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eff3a05511560b9fa179dc887cd15716f" data-section-id="cx0w6d" data-start="3130" data-end="3210"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Contact referring physicians' offices when additional documentation is needed.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ef65709cd7d0ee341e52c03a1fb354ef3" data-section-id="c1g0ih" data-start="3211" data-end="3291"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Coordinate referral materials and submissions with appropriate clinical staff.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e435d65ca6106a4d949486bdbbeddf14d" data-section-id="u3vpfd" data-start="3292" data-end="3400"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Refer prospective study volunteers to appropriate Institute personnel in accordance with study guidelines.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eda0b531b1ade914a14f990bde5031f76" data-section-id="1c4mcih" data-start="3401" data-end="3459"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain clinical information within protocol databases.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e9aeb1e380f4eb0b4ab2faa721b5bb742" data-section-id="1q8jouz" data-start="3460" data-end="3534"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Create and format spreadsheets used to organize and analyze information.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e048eaed5332e8686e0c8dff9e23ec56d" data-section-id="yz8f9u" data-start="3535" data-end="3616"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Support the conversion and organization of paper records into electronic files.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb2a361c96eba945c3d7eb11ac92686d5" data-section-id="1uu25ae" data-start="3617" data-end="3716"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain participant confidentiality and support the safety and privacy of research participants.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e75aa3e34feb68de02f811a7df88a9552" data-section-id="1vzx9uk" data-start="3745" data-end="3793"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Maintain office and clinical research records.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ea1e1a6ed7d70fd3d61522c8dc4ec739e" data-section-id="1ernsyb" data-start="3794" data-end="3856"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Assist with procurement and reimbursement-related processes.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e0befff6a6139917be98d2689656854ef" data-section-id="1wdbn9c" data-start="3857" data-end="3950"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Coordinate meetings, appointments, conference rooms, workshops, and other scheduling needs.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="eb262582d73f17043e585bce6916513bc" data-section-id="14o6753" data-start="3951" data-end="4099"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Prepare and maintain reports, forms, memoranda, mailings, spreadsheets, and administrative databases associated with clinical research operations.</span></p> </li> </ul> <h3 data-section-id="12f3so4" data-start="4101" data-end="4119"><span style="font-family: Tahoma; font-size: 10pt;">Qualifications</span></h3> <p style="margin: 0;" data-start="4121" data-end="4134"><span style="font-family: Tahoma; font-size: 10pt;"><strong data-start="4121" data-end="4134">Education</strong></span></p> <ul data-start="4135" data-end="4292"> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e2daa52f11d0b591f53645dbc31f1bbf8" data-section-id="lhwe3f" data-start="4135" data-end="4165"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Associate's degree required.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e6b80e62f79fb8e5b362c7e032db7d3ec" data-section-id="rqq40s" data-start="4166" data-end="4220"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Bachelor's degree in a related discipline preferred.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e997bc86351eb14b878879144af432a89" data-section-id="13rv6b" data-start="4221" data-end="4292"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Preferred field of study: Health and Medical Administrative Services.</span></p> </li> </ul> <p style="margin: 0;" data-start="4294" data-end="4308"><span style="font-family: Tahoma; font-size: 10pt;"><strong data-start="4294" data-end="4308">Experience</strong></span></p> <ul data-start="4309" data-end="4352"> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e4aa36e5d91abe76f74f7e3046f26c9cc" data-section-id="1ebtdft" data-start="4309" data-end="4352"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Minimum of 4 years of related experience.</span></p> </li> </ul> <p style="margin: 0;" data-start="4354" data-end="4364"><span style="font-family: Tahoma; font-size: 10pt;"><strong data-start="4354" data-end="4364">Skills</strong></span></p> <ul data-start="4365" data-end="4814"> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e7ae6f121b8143ad49f82a2e91b1e4fcd" data-section-id="1js2otx" data-start="4365" data-end="4414"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Strong written and verbal communication skills.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e15fd8a7472187659571a1c1289f5b850" data-section-id="5x4nxw" data-start="4415" data-end="4470"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Strong patient-facing and customer-service abilities.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e8697e2de7218fc414c79262c2209ebb9" data-section-id="13pzc3w" data-start="4471" data-end="4566"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Ability to coordinate multiple schedules, priorities, and clinical activities simultaneously.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ee871aac453ac0477d74bf81f4167d0bb" data-section-id="1veal2" data-start="4567" data-end="4622"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Strong organizational skills and attention to detail.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="ec38346017fd7e541ea4966cbaa7932ee" data-section-id="vq4cv1" data-start="4623" data-end="4724"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Ability to work effectively with physicians, investigators, clinical staff, patients, and families.</span></p> </li> <li class="ck-list-marker-font-size ck-list-marker-font-family" data-list-item-id="e07a6ca0fe3c5754ffe73ea310773046c" data-section-id="catepi" data-start="4725" data-end="4814"> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;">Proficiency with Microsoft Office Suite, including spreadsheet and calendar management.</span></p> </li> </ul> <h3 data-section-id="i9y5le" data-start="4816" data-end="4836"><span style="font-family: Tahoma; font-size: 10pt;">Work Environment</span></h3> <p style="margin: 0;"><strong>PLEASE NOTE: This position is a TEMP position needed from October 2026 to March 2027.&nbsp;</strong></p> <p style="margin: 0;">&nbsp;</p> <p style="margin: 0;"><span style="font-family: Tahoma; font-size: 10pt;"><strong>This position is based at the NIH Clinical Center in Bethesda, Maryland and is scheduled Monday through Friday for approximately 40 hours per week. Telework eligible.&nbsp;</strong></span></p> </div> <p>&nbsp;</p> <div style="text-align: center;"> <p><strong>Disclaimer:</strong> The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.</p> </div> <p>&nbsp;</p> <div style="text-align: center;"> <p>The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.</p> </div> <p>&nbsp;</p> <div style="text-align: center;"> <p>Accessibility: If you need an accommodation as part of the employment process please contact: <span style="color: black;"><a href="mailto:[email protected]" target=" _blank">[email protected]</a></span></p> </div> <p>&nbsp;</p> <div style="text-align: center;"> <p>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.</p> </div> <p>&nbsp;</p> </div> </section><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range"><span>$50</span><span class="divider">&mdash;</span><span>$50 USD</span></div></div></div>